I dealt with three members of staff during my visit and all were happy, helpful and positive. In particular there was a very nice young lady called Olivia. She helped get me the prices and offers on t... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 1 Gateway, Banbury, OX16 3ER Banbury, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very nice members of staff, very helpful and couldnt recommend Tom enough! He dealt with a very rude customer perfectly and very profesionally! And the girls at the till were helpful and polite! Not o... Mehr ansehen
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Greated with a huge smile and a hello from the lovely Jess as soon as we walked in. Even though she was busy she offered help straight away. Jess advised us on the best footwear for our son’s charity... Mehr ansehen
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The help in my purchase decision was first rate. Ellie was informative as well as being honest enough to tell me when she didn't know the answer to something I asked her. She was polite, patient and... Mehr ansehen
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Unternehmensdetails
Über GO Outdoors - Banbury
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Unit 1 Gateway, Banbury, OX16 3ER, Banbury, Vereinigtes Königreich
4,9
Hervorragend
933 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service today at Banbury…
Excellent service today at Banbury branch of Go Outdoors.
Shaun saved us a fortune by pointing out the Eurohike special offer.
Thank you so mych
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good friendly service
Amelie was very helpful in untangling the various outdoor jackets from the security system and helping with sizes. Very good service. Thank you.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I would like to say a big thank you to…
I would like to say a big thank you to Shaun for his outstanding customer service. He was friendly, welcoming, and extremely knowledgeable. He took the time to listen and made sure I found the right products without any pressure. Nothing was too much trouble, July 2026Shaun is a great asset to GO Outdoors, and I would happily recommend the store because of the excellent service I received.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Horrible
Must have been one of the worst customer service experiences I’ve ever had.
Had a faulty item that I’d paid a considerable amount of money for ended up breaking the night I took it home so immediately took it back the next day to be told “oh I can’t give you any complaints email/number I can’t give you corporates number” and just issued a refund instead then proceeded to tell me to go to another store if I wanted a better chair. Won’t ever be coming back to this store as it was horrifying customer service
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Having a product fail so soon after purchase is disappointing, and I appreciate that you expected clearer support when you returned to the store.
Whilst we are pleased that a refund was provided, we are sorry to learn that you were left feeling unsupported when trying to raise your concerns and that your interaction with the store team did not meet your expectations.
We never want customers to feel that their concerns are not being taken seriously, and this is not the level of service we aim to provide.
Your feedback has been noted and will be shared with the relevant management team for review. Thank you for bringing this matter to our attention.
Kind regards
Go Outdoors Customer Care Team
Thank you Shaun
Thank you Shaun !
Ellie & yourself took time to search out & try & find a new tube for my burst one. Unfortunately you didn’t have my size.
Shaun thank you for showing me other alternatives. Ie Puncher repair options
Top man
I think management should buy him a coffee. As he wouldn’t have one of me
Thank you again & again
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Banbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service from Jess
Great service from Jess, she offered advice and was really considerate of what I wanted. Will certainly shop there again. Thank you.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Big thanks to Shaun helping me to…
Big thanks to Shaun helping me to choose the right gear !!! Amazing friendly staff, great place to make you shopping , variety of gear available so everyone will find something useful
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Needed some walking boots for my…
Needed some walking boots for my practice before Snowdon, was served by Shaun. Very helpful and showed me a trick with the laces, had a good chat very friendly, showed me boots in my budget and what I wanted the for. Couldn't fault the service at all
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I bought a pair of walking shoes today…
I bought a pair of walking shoes today and was looked after brilliantly by Rebecca. She was knowledgeable about the products and helped me decide on the most suitable pair for my foot shape. The service at the pay point was equally good, Jess was friendly and making my shopping experience smooth from start to finish.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun was so knowledgeable
Shaun was so knowledgeable, kind and helps massively when choosing new hiking boots.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very pleasant and helpful staff 👍
28. Juni 2026
Antwort von GO Outdoors - Banbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Shaun gave excellent customer service…
Shaun gave excellent customer service from start to finish! Thank you, Shaun!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and helpful service today…
Very friendly and helpful service today from Amelie, who was very knowledgeable about the range of footwear.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff and products
We had very little time but Amelie was helpful,& polite yet gave us space. Fantastic choice of sandals. Would have shopped more as we love a go outdoors but we ran out of time.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Quick ordering staff helpful at pickup
Quick ordering staff helpful at pickup. But having to return as not suitable for my needs. Does not do what it says on the description.
26. Juni 2026
Antwort von GO Outdoors - Banbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Welcoming and good store
Welcoming, clean and easy on the eye store as soon as you walk through the door. Well-stocked and good variety of your outdoor needs.
Amelie who assisted me with my purchase, very knowledgeable and friendly.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun is always so welcoming and…
Shaun is always so welcoming and willing to help every time I come into the store. Couldn’t recommend him enough for professional and honest advice.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Shaun is an asset to the store
Shaun is so helpful and is clearly very knowledgeable about the products but isn't pushy, which I really appreciate. This makes looking for products that you aren't really sure what you should be looking for much less stressful. He is a real asset to the store.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing staff!
Silas is such a helpful young man! So intelligent and very good service!
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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