For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Mehr ansehen
Unternehmen hat geantwortet
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Every time I walk into the kitchen, I look out across the landscape and think about all the good work Greenbelt does and how lucky I am to live where I do
Unternehmen hat geantwortet
Unternehmensdetails
Über Greenbelt Group Ltd
Vom Unternehmen geschrieben
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktinformationen
99 Firhill Road, G20 7BE, Glasgow, Vereinigtes Königreich
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,2
Gut
1281 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good Customer Service Experience
Raised a query first thing in the morning and DC rang back soon after and undertook to follow up and consult with colleagues, which he did the same day with an email to me with a way ahead. Good service. Thank you.
26. März 2026
Antwort von Greenbelt Group Ltd
Hi Matt,
Thanks so much for the kind review! We really appreciate you taking the time to share your experience with us. It’s always great to hear when our team hits the mark, and I’ll make sure your feedback gets passed straight along to DC. They will be thrilled to hear it.
Kind regards,
Lauren
Completed my payment
25. März 2026
Antwort von Greenbelt Group Ltd
Hi Jonathan,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Staff member recorded my concerns and…
Staff member recorded my concerns and pass details onto the appropriate manager. David was polite, gave me excellent advice and what will happen with my concerns.
25. März 2026
Antwort von Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Antwort von Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
very prompt response for a task i did…
very prompt response for a task i did require.
Very happy.
Thank you!
19. März 2026
Antwort von Greenbelt Group Ltd
Hi Fabio,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Green belt/Amy
Green belt/Amy
There seems to of been some confusion at your end because you mentioned to me the wrong company who was responsible for emptying the new bin and you also mentioned that you would call me and never did, that would give anybody the impression that you was not bothered.
I spoke to David and he got the bin relocated on the Park and I even called him to say thanks for a job well done then after that as mentioned above it never got emptied,been a Sales Manager for a lot of years there's things you pick on the way and your Telephone manner was not very convincing that you was taking this seriously hence calling your company on several occasions.
Thanks.
Lee.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Greenbelt Group Ltd
Hi Lee,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm the bin has now been emptied by our contractors.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Called regarding setting up a direct…
Called regarding setting up a direct debit, explained to the member of staff that I was having issues with getting on the form, the staff member set this up with me over the phone in minutes, fast stress free and easy, excellent communication
17. März 2026
Antwort von Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Excuses
I had to send numerous emails to customer services before they believed me. All we wanted was someone to cut overhanging branches that encroach our property by trees belonging Grange estates. The trees have never been pruned in all the 26 years we have lived here.The company gave all kinds of excuses why they shouldn’t or couldn’t do this simple task. Glad to report that the work has now been done.
13. März 2026
Antwort von Greenbelt Group Ltd
Hello Hector,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm that the trees are inspected each month by our regional Operations Manager to identify any health and safety risk, and also annually by an independent arborist. You are able to cut back any low branches which may encroach into your garden legally, as long as this does not affect the health and stability of the tree
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
I been sent a bill which happens each…
I been sent a bill which happens each year they itemised but they never tell you where is been compeled i have raised a issue with them but possble take 20 days i been here 11 years plus the council taken over 80% of it now cutting grass etc some how i think w3 are been taken for a ride?
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Extortionate fees for appalling…
Extortionate fees for appalling service. Dead trees all over the estate, rubbish in the water, damaged fences etc. the list goes on. Not sure how they get away with it.
12. März 2025
Antwort von Greenbelt Group Ltd
Hi James,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
I cannot see we have received any contact from yourself to report maintenance concerns, we will be happy to investigate your concerns on your behalf.
If you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further.
Kind Regards,
Amy
Greenbelt
Very professional and efficient…
Very professional and efficient service. I requested an update to the billing address and received the revised bill within half an hour. The response was prompt, clear and handled by Pauline with great professionalism. Highly appreciated and highly recommended.
24. Februar 2026
Antwort von Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
I spoke to David regarding a query I…
I spoke to David regarding a query I had and he was very helpful, professional and informative. He replied to my email immediately. I'm very impressed with the service I received.
20. Februar 2026
Antwort von Greenbelt Group Ltd
Hi Kristina,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Jason at green belt was brilliant and…
Jason at green belt was brilliant and his customer service skills was so good
Really happy to set up direct debit and the process was so straight forward and very easy set up by jason
18. Februar 2026
Antwort von Greenbelt Group Ltd
Hi Ishy,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
We cannot thank Greenbelt enough for…
We cannot thank Greenbelt enough for the compassion and care they have shown our community during an incredibly difficult time.
After the heartbreaking loss of a young resident, they supported us in placing a memorial bench within our development — a beautiful, peaceful space where we can sit, reflect, and remember someone taken far too soon. Their kindness and understanding truly meant the world to us.
We live in a large development of over 1,000 homes, and Greenbelt always does a wonderful job maintaining our shared spaces. But in this moment, they showed they are about so much more than maintenance — they showed heart.
A special thank you to Nick, our Community Liaison Manager, who was simply fantastic throughout. His support, sensitivity, and genuine care will not be forgotten.
We are deeply grateful.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Antwort von Greenbelt Group Ltd
Hi Elaine,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Helpful and friendly staff who dealt with query immediatly
Person I spoke to in billing dept was extremely helpful and helped sort my request immediately
12. Februar 2026
Antwort von Greenbelt Group Ltd
Hi Tony,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Very prompt and professional response
12. Februar 2026
Antwort von Greenbelt Group Ltd
Hi Claire,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Went very smoothly as my conveyor had…
Went very smoothly as my conveyor had been in touch with them. The operator who answered my call was very pleasant and efficient.
3. Februar 2026
Antwort von Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Difficult to get responses to queries
I find difficult to get responses from them using the contact options they offer in their portal. I will probably get a response here quicker than using the formal channels.
I requested more info on the significant annual charge increase this year, and I am still waiting for any sort of reply, nothing after a week. It is not the first time I am ignored, and year after year the annual charge increases.
Not sure what is the annual increase that can be applied to the bill without contacting the owners, but we definitely are not happy on how this has been managed over these years of constantly increasing bills with very little capacity to react from our side.
Re maintenance works, I only contacted them a couple of times about some gardening elements that required some attention, and the first respond was wrong (they sent me a map from a different state) and the second time they didn't try to help.
I am not happy I must say. I say the person from Greenbelt replying in Trustpilot is very nice, hopefully the admin fee we pay in our bills go to this person.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Greenbelt Group Ltd
Hi Roberto,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Similar to many industries, our billing is also affected by inflation and the current cost of living. If you review your bill you will also be able to see where items have increased as the overall cost is listed as well as the cost to you as an individual. There is the addition of non routine charges which are not factored into the routine maintenance, these works can cause your bill to increase.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
19/01/26
19/01/26
Gardeners arrived in force everyone knew their own job and what to do.Shrubs had not been attended to for many years and the difference is unbelievable.
Cove Bay is now a place to be proud of,all cuttings removed and areas brushed clean,well done to all concerned.
J.A.Dale
20. Jänner 2026
Antwort von Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
So funktioniert Trustpilot
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