Attentive, helpful & kind! Jill was very professional, empathetic & couldn’t do enough to assist me when trying to arrange emergency plumbing works for my elderly parent. A real asset to Gui... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Attentive, helpful & kind! Jill was very professional, empathetic & couldn’t do enough to assist me when trying to arrange emergency plumbing works for my elderly parent. A real asset to Gui... Mehr ansehen
Unternehmen hat geantwortet
Hena was brilliant regarding a claim for an invoice after a conversation on the phone. She was thorough, professional and sympathetic and easy to talk to. She understood the circumstances in which I w... Mehr ansehen
Unternehmen hat geantwortet
Not sure on young lady’s name Helen or Hannah??? Sorry. Most informative young lady answered all my questions and information given that I didn’t know I had to do. Raised jobs that need doing not sure... Mehr ansehen
Unternehmen hat geantwortet
Louise in the Call Centre was absolutely professional, had empathy and was very kind to my repair issues. In my view, Louise deserves a gift, pay-rise or bonus but hopefully all three. The most san... Mehr ansehen
Unternehmen hat geantwortet
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpfull and pleasent
And I did not wait.

Antwort von The Guinness Partnership

Antwort von The Guinness Partnership
This is recognition of Sophia who dealt with my queries, efficiently and sorted My Guinness out. This star rating is only for the superb Sophia.

Antwort von The Guinness Partnership
The gentleman from Guinness was very nice ,and polite.We discussed many things about the communal waste bad situation

Antwort von The Guinness Partnership
We are trying to buy a flat in one of the properties managed by GuinessHomes (part of Guiness Partnership). The seller has requested LPE1 form months ago and GuinessHomes have missed all the deadlines are just ignoring this request. We are considering pulling out of the purchaseas we do not want to own a flat managed by a comany taht will stop us from selling it in the future when we want to.
I am unable to provide you with the details as I am not the seller - I am the buyer. the seller has requested the LPE1 and all I can say that it is for Titanium Point building.

Antwort von The Guinness Partnership
Speaking with Alison took the pain out of the process that had previously been experienced over the years. In fact the last two experiences have been much improved in getting significant issues resolved. Truly grateful thank you.

Antwort von The Guinness Partnership
I'm amazed how quick the job was done. Thank you

Antwort von The Guinness Partnership
Kadian was very helpful today, helped me with link to sign up for an account. Also helped raised an issue. Very friendly and understanding. Thankyou very much

Antwort von The Guinness Partnership
The experience was great, thankyou for listening to me today about the things to do with the flat!

Antwort von The Guinness Partnership

Antwort von The Guinness Partnership
Ibby was very courteous, attentive, professional, he had the knowledge to assist my request for emergency repair.
Excellent customer service adviser truly polite and efficient.
Thank you Ibby

Antwort von The Guinness Partnership
I spoke with a very nice lady called Chelsea who allowed me time to explain my issue @ was very understanding of my concerns how this situation can affect me being in a Wheelchair
That really means a lot and sometimes the word thank you is not always enough

Antwort von The Guinness Partnership
I spoke to Xander today at Guinness and he was helpful and kind. He listened to my concerns and understood my issue. I felt so much better while talking to him today. I hope my issue will looked at more closer. It have ongoing issue for a long time.
Thank you Xander for your support and great customer service skills. Keep up the good work. It was a joy to speak to you. I wish you all the best of luck.
Dee

Antwort von The Guinness Partnership
The call was very pleasant and so was the conversation

Antwort von The Guinness Partnership

Antwort von The Guinness Partnership
Spoke with both Ibi and Marco to get some assistance with a repair to a property adjoining a Guinness property. They were both lovely, agreeing straight away that the repair is needed and booked me in for an appointment.
These 2 individuals are a credit to the organisation

Antwort von The Guinness Partnership
Very nice and pleasant to talk with and understanding too most helpful too

Antwort von The Guinness Partnership
So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better than the Sureserve customer service, who refused to transfer to a manager and was rude telling me I had to wait for my shower until the 27th July initially then changed to the 24th July. when I complained she told me to complain to my housing association.... Thank you Jeetu you are a lifesaver.

Antwort von The Guinness Partnership
Alison was absolutely amazing with me tonight on the phone. A big massive thank you the world needs more alisons🤍👏🏻

Antwort von The Guinness Partnership
The video call is was easy to do, the lady was very lovely and helpful.

Antwort von The Guinness Partnership
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