The Guinness Partnership Bewertungen 6 836

Very friendly and helpful customer service!
Thank you Abdy 😀

This morning I contacted Guinness Homes partnership customer service and I was connected to a very helpful member of the team.
The gentleman that I spoke with was Abdy who was extremely knowledgeable in his position and help me with my problem with the greatest of ease.
I would just like to thank Abdy here on trust pilot for assistance in my problem
Thank you Abdy

Person I spoke to who was Sophie was very helpful and very pleasant

I had to book another repair callout as they had only booked in for one window catch when I had informed them two were needed. Anyway lovely Sophie got me booked in for same week to get job completed. Annoying for me but more annoying for workman as not a good use of their time!

Abdy listen to my issues and assured me that he would that I did have active cases open and would again pass on the message for a call back.
Abdy wax empathetic to my concerns.

I understand that Customer Service do there best, but othet areas within Guinness fail and need to improve.

A very polite lady very understanding and helpful

Polite,friendly and identified the issues and reassurance that the problem would be sorted out soon

Gill was very understanding and efficient. She sounded kind. She help me feel calm about everything as I suffer from Anxiety.

I wasn't on hold very long before I got to speak to a person.
The customer service staff was very professional and helpful.

Guinness fire safety dept attended this house of flats to take their fire alarm off disablement before a (routine perhaps) fire safety survey by contractor Savills. Leaving the alarm in fault still, as it has been for months now after a single leak. The CLO apologises to Savilles surveyor saying they don't know why the alarm is in fault and say they dont know the key codes so he can survey everything. If looking at fire safety, Savills should have gone in the basement and noted the compartmentalisation and opening at the thermal line, the contravention of building regulations created by Guinness and associated problems. Including perhaps why the fire alarm is still in fault after a leak - the areas may not be able to dry out. A rare gutter clearance visit after the Savills survey suggests damp was found to be an issue. I dont know if they got in the basement to survey.
Guinness are still focused on causing harm and harassment, with a view to illegal eviction, of groundfloor tenants as they have been since 2022. What is redacted and redirected from requests for information is more telling than what is in them. Other agencies know tenants on the groundfloor do not have their human rights. Evidence is everything. Awaabs law is about how procedure is recorded not bad intent. Tenants are all in a legal situation with TGP.
I got merely a containment email when offered contact from Guinness fire safety dept. Their letter only creates an incorrect record - reduces the number and nature of the fire alarm faults, reduces the number and incorrectly describes my contact. Tells me it is tenants responsibility to report -this is exactly what I have done -phone them in repeated emergencies recently about their fire alarms recurring and sustained faults. TGP do not care about the inaccuracies in their email or miss-reporting at the beginning of the chain of internal emails they sent me. What Guinness write becomes fact unless tenants do a two stage methodical, well evidenced complaint and get it to the Housing Ombudsman (2 years wait). Its utterly exhausting being a Guinness tenant, always has been. Always communicate with them by email. Of course Guinness REALLY LIKE ALL tenant contact to be on the phone under their control. They will tell you they would give you a recording if you wanted. Well, they can redact it or lose it and are you that technologically savvy to even successfully download it or well equiped to record a call yourself? I am not. The sound quality is also too poor to hear. THAT is why the call centre was revamped -to encourage casual contact and trust. The call revamped call centre has still lied to me and it prepares tenants for informal handling as a matter of course. The lies Guinness tell are audacious and exploititative. Tenants have many processes and immediately tossed off lies to go through to get anything addressed while Guinness use their very special situation as housing association landlords and their tenants vulnerabilities, to cut corners, deceive, burden, harm, harass and try to evict tenants with injurious conditions. Awaabs law is about what is recorded as procedure - not veracity and intent.

John the advisor was really helpful with my problem

Abdy a customer service agent was calm friendly and informative and did what he could for me to get my repair booked asap

Abdy was very helpful and understanding of the complaint I had, was very apologetic regarding the tenants behaviour and listen to all my frustration and complaint without a grown or huffing like some complaints lines, abdy was also very detailed in taking information regarding this complaint call and didn't miss any information. 10/10 for this advisor

Thankyou John very polite gentleman and he assures me that my query will sort out on Monday 1st June for sky Internet provider will be coming on friday 4th June.

I had to wait a while for a reply as they were very busy but once the chat started I got all the answers to my questions from the chat lady, I am very grateful for her help, good customer service xx

I phoned and spoke to a lady called Sophia.she helped me with me with my problems and was lovely and polite.we even had a good chat and had a giggle too.felt reassured that my issues would be dealt with too.

John was very polite and helpful really understood my concerns and helped me to raise the issue appropriately. Thankyou

He was exceptionally brillant and went the extra miles to explain how the services work with external organisations which have some insight and helped my confidence in the services.
He called the external organisations while I wanted, very competent indeed and understands customer services as well as his role very well.
He deserves to be commended for his services.

Abbiey was very nice efficient and nothing was to much trouble, I have a few repairs to report and was very understanding she’s a credit to your team thank you

The length of time waiting for someone to answer the phone (40 mins) meant you only got 3 stars. The lady who I spoke to would get 5 stars.