The Handy Squad Bewertungen 

328
TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Called this company after finding them via a Google search and soooo glad I did!! What excellent workmanship. Arrived early, professional, knowledgeable and personable! More than pleased!! Thank you... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I use handy squad routinely for property maintenance in my own flat and in another which I let out. They are great - they cover multiple trades, are super easy to deal with and are almost always ava... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have had excellent service from a very good handyman Bushek today in two flats. I am a landlady . This morning he sorted out a faulty shower head, loose doorknob &!checked out loose tiles in b... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Tim Milner completely butchered my mother in laws property and swindled her out of cash, this man preys on the elderly, met him at her property wearing a handy squad t-shirt and threw him out

Unternehmen hat geantwortet

Unternehmensdetails

  1. Allround-Handwerker
  2. Zimmermann
  3. Elektriker
  4. Maler
  5. Klempner
  6. Lieferant für Holz- und Laminatböden

Informationen, die aus verschiedenen externen Quellen stammen

The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

328 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Hat 60 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4,5

Alle Bewertungen

(328)

38 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent all round

Both the booking experience and the work carried out were excellent. I recommend this company and I intend to continue using them myself.

22. März 2021
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Timothy,

Thank you very much for writing such a kind post about your recent experience of our service. It means a great deal to us when a client takes the trouble to do this and we are delighted that you were pleased with the Handy Squad offering. We would certainly appreciate any word-of-mouth recommendations you can make as they are far more powerful than any sort of advertising, and we look forward to being of service to you again in the future.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Great service, fair price, quick turnaround

I had a problem with a broken plug and socket that needed immediate attention. The admin team was excellent at quickly finding me an eletrician who came in to do the job the same day, at a fair price for the turnaround and service. Very nice and friendly team as well, highly recommend.

12. März 2021
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Mary,

Thank you so much for your kind comments about our electrical service. It is great to know when a customer is pleased with our work and it lifts the whole team. The bookings team work very closely with the tradesmen to achieve a quick turnaround, especially when our client has a pressing issue like you did and we're delighted that you were happy with the outcome. We look forward to being of service to you again sometime.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

First rate, my new go-to for all work required

An excellent, first-rate experience with James (electrician) and Radek & Russell (both handy men) who helped with some modifications to our newbuild flat. We had new tv connection panels installed and moved from their original location; power supply safely pulled through into the bathrooms for lighted mirrors and bedside lights powered and mounted, with all walls/ceilings made new. The communication with Lucie from beginning-to-end was excellent, James, Radek and Russell were very pleasant, prompt, worked efficiently to a high quality and cleaned/tidied up after themselves. And all for a very reasonable price.

19. Februar 2021
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Kirsteen,

Thank you so much for writing this review of our service. We are delighted that you were pleased with the work we did and the communications you had with our office team. By name-checking so many people you have highlighted what a team effort this is and all involved are indeed dedicated to giving our customers the high level of service you deserve. It was very kind of you to share your experience and we hope we can be of help to you again in the future.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Radek did an amazing job fixing our wooden flooring…

Radek came to fix some wooden flooring, following a leak. The task was complicated as the flooring impacted was in the middle of the floor. He did an absolutely fabulous job, installing the replacement planks. You can't see there was an issue - and everything was done and cleared up in the time originally quoted.

31. Jänner 2021
Bewertung ohne vorherige Einladung
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Antwort von The Handy Squad

Dear Juliet,

Thank you very much for writing this positive review about Radek's flooring work. It is hugely appreciated when a happy customer takes the time to post a comment validating the service we strive to provided. We are so pleased that you were satisfied with the result and hope that we can be of service to you again one of these days.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Excellent experience with both Richard…

Excellent experience with both Richard and Russell on multiple visits and will be booking all future jobs in with handy squad. The operations team is also super helpful, responsive and accommodating. Very much recommend for any odd jobs that inevitably spring up when moving into a new home.

28. Jänner 2021
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Evan,

Many apologies to have taken so long to respond to your generous post about Richard and Russell. We are delighted to know that you have been happy with our service on several occasions as our goal is always to maintain high standards so that our customers will trust us to sort out whatever issues you have. We hope all is going well with your new home and you know where we are if you need us again!

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Electrical repairs

James replaced an extractor fan and repaired a dimmer switch. He did a great job and I’m very happy with the work. The booking process was efficient and I’ll use HandySquad again.

26. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have used Handy Squad in the past and…

I have used Handy Squad in the past and they always do a good job. Jonathan came before Christmas and was hardworking and efficient and was able to turn his hand to everything. He did a particularly good job with the electrics.

24. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent skills and excellent attitude

This was my fourth time hiring The Handy Squad and my biggest request so far, painting my flat. Radek did a truly excellent job and I am delighted with the results. He has a great work ethic and takes real pride in his work. Thank you!

28. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My go to place for anything handy!

I have now used the services of The Handy Squad 3 times (electrician and handyman) and about to book the 4th time for a decorator. I have been amazed by the overall service - my query was answered immediately, my queries discussed with me so that a time could be recommended. Each time someone was sent out almost immediately and the work was done to time and to a really high standard and what I believe was a very reasonable price. I was only every charged for the time that was actually taken to carry out the work even when more time had been allocated. Have recommended to friends and family and will definitely be my go to company when I am next in need of any of the services they provide.

22. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb service from The Handy Squad - impressive

Just had superb service from The Handy Squad - swiftly arranged appointment, turned up promptly, various jobs which they assessed on site and fixed quickly and with good quality workmanship. It’s great that companies like this can adapt so well to operating compliant with Covid regulations - as my Handy Squad operator did immediately upon arrival. Would definitely use again.

8. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Incompetent, expensive and inconsiderate. NOT COVID SAFE

It was pretty expensive for a very minor job that only took a moment ultimately, but took so much longer because they had not checked about the tools. I was made to pay in advance but the job was almost not completed because they didn't have a long enough extension lead - in trying to pull mine further they disconnected my internet and cut both me and my housemate off the work calls we were currently on. The guy arrived late in the first place, and he also did not distance or wear a mask even when entering my house. The only positive was how quickly they were able to make the appointment. I would not use them again.

5. November 2020
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Nobody likes to receive a negative review, but yours has addressed a very serious issue to which we are glad you alerted us. We have since had a private telephone conversation with you to discuss the points you have raised and hope that we have been able to give you some reassurance. As this remains a public complaint, though, we should explain further. To begin with the payment aspect, we do ask for a deferred payment at the time of booking for the estimated cost of works. This is a holding amount and no money actually leaves your bank account until after the work is completed. We are sometimes asked to carry out very small jobs, but the smallest unit of work we can viably offer is 30 minutes of handyman time. Many providers will have 1 hour as their minimum booking. However, this assignment was indeed poorly executed, starting with our operative being held up at a previous job and arriving late for you. He had also brought only 40m of extension cable with him when he in fact needed 60m. The most serious aspect by far is his failure to observe our protection protocols. This sort of aberration cannot be tolerated at a time like this, whether through haste or oversight. This tradesmen, like all of our team, is equipped with PPE and failure to use it will result in strong sanctions - even removal from our service. As a result of this incident, we have reinforced our message to all operatives as to their obligation to use PPE and the severe penalties for any failure to do so. We are extremely sorry that we let you down on this occasion.

Best wishes,

The Handy Squad

Bewertet mit 1 von 5 Sternen

Cost went from £78 to £90 to £139 for the same work.

Needed 2 bird boxes and 2 bat boxes (similar to bird boxes) mounted on outside of house, which is a relatively small job. The Handy Squad quoted £78, but when I went to book it, it was £90, so I cancelled as that was a bit much for a relatively small job, and I ought to do it myself. Nevertheless Jono turned up, very nice and friendly and had all the tools. He put up the bat boxes in 15 minutes. Then went round the back, and he put up the bird boxes, which took less than 15 minutes. I phoned up to pay later that day, and and spoke to Lucy who said it had taken an hour and a half, and I had to pay £139. I said it had not taken 1.5 hours, and I said to go and ask Jono. They said they could check how long his motorbike had been at our house, and I said that was good. I phoned up next day, expecting it to be sorted, and it was still the same. Phoned up the next day, and it was down to £114. I still said this is too much, and started writing to Consumer Protection, and let The Handy Squad know that I was writing to them. I said I was happy to pay £78 but no more, as that was all I had agreed to. I sent a second warning that I was contacting Consumer Protection. They dropped to £78, and I paid. They did not explain how they had made a mistake of thinking it was 1.5 hours. Horrible experience, unfortunately. I am very envious that everyone else has had a good experience with them, particularly as I liked Jono!

27. Oktober 2020
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Desiree,

We are very sorry that you have been left unhappy with our service and would be the first to admit that we made mistakes. We are always careful to explain at the time of booking that our estimates are just that - estimates - based on the information we are given and what we would regard as typical job times. As our pricing is based on time taken to complete a job, the eventual charge will be for the amount of time actually taken, rather than that originally estimated, be it more or often less. Of course, for larger projects, we will provide a fixed price quotation which is only subject to change by mutual agreement. After studying records of all our communications as well as the tracking data from our tradesman's vehicle, it did indeed appear that he had spent more than an hour at your property which would imply a charge for one and a half hours. However, you are quite correct that you had cancelled your booking - something that was not correctly logged by the office team - which resulted in our visiting you unexpectedly. For this oversight, we were happy to drop the final half hour of charge, albeit that the work was completed to your satisfaction. We are very sorry that you have been left with such a negative feeling towards our company and will do all we can to ensure that something like this never happens again.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Brilliant service by Handy Squad

Brilliant service by Handy Squad. Had an unusual wallpaper project which Handy Squad organised Radek to meet, advise and complete the job. Radek was so thorough, he is an asset to Handy Squad.

Excellent service, fantastic result - very happy.

7. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you Russell

Russell from the Handy Squad did a great job installing our secure bike shed - polite, friendly, conscientious - and he got it all to fit together perfectly. Strongly recommend.

23. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Service

Efficient office staff quickly understood what was needed, got it priced and booked in. Excellent person and did a tip-top job with a pleasant and obliging manner. Altogether a good experience, will use again

4. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great job!

Very polite, approachable, fast, responsive, efficient and neat. Great job. We are very happy.

29. Juli 2020
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Melissa,

Thank you very much for your positive post about our service. You have pretty much described exactly what we are trying to achieve! Most importantly, if you are happy, we are happy. Thank you very much for using our service.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

The issue seemed impossible to us ... but not to Jono of The Handy Squad

The issue seemed impossible to us! We’d removed two built-in structures to lay a new floor and lost c. 15mm in height. A friend of mine had already recommended The Handy Squad. I spoke to Amy on the phone initially. She asked me to send some images by email and explain what the issue was; pretty well immediately Amy was in touch to say she’d shared the job with The Handy Squad team.
Jono arrived first thing as arranged a few days later. He was extremely pleasant, very reassuring, and immediately switched on to the issue in hand. Equipped with every tool known to humankind, he found a solution to our problem on the spot. The work was carried out extremely efficiently to a great standard and we are delighted. I’ll definitely be calling on the Handy Squad again and I’d highly recommend their services.

28. Juli 2020
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Dear Amanda,

Thank you so much for this generous and detailed post about your Handy Squad experience. It's great to know you were so happy with Jono's work and also that we were recommended to you by one of our existing customers. This is something we always like to see as it means another happy customer. Also, you are kind to highlight the role of Amy and the office staff - this is a real team effort between the office and trade teams. We very much looking forward to working for you again.

Best wishes,

The Handy Squad

Bewertet mit 5 von 5 Sternen

Handysquad was very professional…

Handysquad was very professional throughout the process. Amy was very quick in responding emails and telephones. Jonathan was absolutely brilliant sorting out signposts to blinds in my clinic. I would highly recommend this team for all your handy work at home and work place.

19. Juli 2020
Bewertung ohne vorherige Einladung
The Handy Squad-Logo

Antwort von The Handy Squad

Thank you very much for writing this post about our service. We really appreciate all feedback but obviously positive feedback like this is more welcome as it means we have done a good job for you! We hope we can be of help to you again.

Best wishes,

The Handy Squad

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