Harrod Horticultural Bewertungen 

We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important project for us, they have well and truly dropped us in the muck and don’t seem remotely bothered. We ordered metal edging weeks ahead of when it was required to avoid any issues. 7 boxes were scheduled to be delivered on July 2nd. They didn’t arrive. Then they were supposed to come in the 8th. They didn’t. 6 out of 7 arrived on the 9th. Then we were promised that the last box would be delivered as ‘soon as possible’. Nothing turned up so after numerous calls, we were promised that the final components would be delivered by a different courier (not DHL), overnight on July 16th. It never arrived. After an hour trying to raise someone on their ‘trade line’ we were then told delivery would be made the following morning by mid day. Clearly the extra cost of a pre mid day delivery was not made. Guess what ? Here we are on a Friday afternoon, July 16th, unable to find anyone with answers, with our staff gone home and with no resolution in sight. The delivery was vital for an event taking place tomorrow, July 17th. 4 times now we have been scheduled to receive this delivery. Not once has it happened. Conclusion: unreliable, disinterested, no co- ordination, you the customer aren’t worth us making any effort. Imagine how retail customers are treated… Thank you so much for tarnishing our trade reputation and wasting our staff time and money in abundance. You won’t see our orders again. There are alternative companies. And the same for DHL and DX couriers, surely a joke each if there ever was one. And we are not alone. Read the other reviews.

I had unbelievably good support and advice from Sabrina about the purchase of a fruit cage.

Such a pleasant change when trying to make a purchase online.

Prompt responses, provided everything I needed to know.

Well impressed!

👍👍😩

I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents. Six of the panels were bent, and unusable.
I informed Customer Service of the damage. They responded quickly and politely and within the week six new replacement panels were shipped out to me.
Excellent customer service, and I am delighted with the quality and design of the raised beds.
I will definitely order from them again.

Two stars for polite and helpful person in customer service who managed to get the fixings delivered for my raised bed. Unfortunately the rest of it is still missing. Looking at the reviews, this is a company totally let down by their choice of delivery partner. Many of these couriers (for example DX and EVRI) can’t handle delivering large items and they end up ‘getting lost’ - this has happened to me twice in the last few months. I won’t be using raised beds from HH for the rest of my two allotment plots.

I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the planks, but I put my IKEA skills to work and managed to assemble it anyway. Here, I must highly commend Charlotte in customer services. She tried to track down my missing parcel and then sent me £25 in vouchers when I pointed out that I had put everything together and it was fine. Advice to buyers - you really do need an electric drill or screwdriver. Advice to Harrod - you really should value employees like Charlotte who actually care about customer service and don't just wear the badge.

Nice quality items and delivered quickly and safely

I have used this company many times with no problem. The quality is very good.

Unfortunately on this occasions their delivery company claimed to have delivered all 4 parcels but only 3.

As a gesture of goodwill Harrods resent the entire shipment and not just the missing item.
Very nice of them.
Yesterday the missing item was delivered by DHL and on me informing Harrods, they now want their items back.
Fair enough but I have spent 5 days waiting in for the various deliveries and now the pick up.
This will be my last purchase from Harrods

Awful packaging led to damaged arch.
Sadly I don’t appear to be able to upload photos, however the packaging I received my arch in was rubble sacks with zip ties at the end!!! When my arch arrived damaged they said ‘The condition in which the goods have arrived and the lack of protective packaging are not up to our standards, and will be investigated further.’ Well the next arch arrived the same, but with a bit of ‘fragile’ tape attached to it.
Thankfully the arch is not damaged, but at £250 plus, it’s terrible service.

I ordered an expensive item from Harrod Horticultural. One parcel was delivered but it turns out there should have been two parcels. When, some time later, I realised the second parcel had not arrived they refused to send me the products that I had never received AWFUL SERVICE - AVOID THEM

My first order was really quick and efficient although removing plastic film from both sides of corrugated steel was ridiculous.
I placed a further order a week ago but I've heard nothing even after emailing. It's a bit disappointing and considering cancelling as it hasn't been dispatched in the stated 3-5 working days

Harrod Horticultural kept me up-to-date throughout the process of my order, and the delivery was quick.

There was a slight problem with a missing part, which they rectified immediately.

The products that I ordered are of good quality and i look forward to using them in the Spring.

I have just bought a couple of plant supports from Harrod Horticultural & I am delighted with both the product & the service.
Having placed the order the notification stated that they would be delivered whilst I was on holiday.
The Harrod team very quickly responded to concerns & immediately sent the order to overcome the problem.
Thank you so much to the Harrod team; I really appreciate your help.

I bought some stainless steel hoops and mounting spikes last week. They arrived yesterday and the finishing was terrible. It was difficult to tell if they were galvanised or stainless steel. There were patches of rust on them. Very shoddy

Bought a soaker hose kit that claimed to work off water butt pressure. Turns out it did not. When I contacted customer support they informed me it needed a minimum of 3psi water pressure, which is definitely higher than you will get off a typical water butt! So, they are advertising a product that they know is not fit for purpose.

What is more, they then refused to issue a refund because I had cut the soaker hose to length and it was "not faulty". Quite how they expected me to determine that it wouldn't work at water butt pressure without actually fitting it I don't know.

Excellent customer service and product quality. Wouldn't hesitate to recommend.

Really slow delivery - ordered 13th April, received 30th April. There was a question about the payment address however it was still way too long. When I opened the item a few days later I found multiple areas of damage to the paintwork. Some looks like damage in transit but some of the damage suggests it has already been assembled and returned.
Its a heavy and bulky item so a return is a massive nuisance and the climber I had in mind for it is growing strongly now. On top of this there is a 14 day cut off for returns - even of damaged items.
Its an expensive item so I expected much better.

Further update, I received a phone call first thing this morning and the customer service was excellent and I am being sent the correct compost and am happy with the level of service and the response.
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I ordered 1 x wool tomato compost
and 1 x wool vegetable compost on the 28th of April and today 2 x the tomato compost arrived. I cannot now plant what I wanted and needed to and did not expect so long for delivery . It can’t be that difficult to get only two items correct ?

After much research into other brands on the market and the expense involved, I decided to buy the Harrods Manger, the top of the range 8' version with liner. It was relatively easy to put together and for belts and braces, I applied several coats of a quality wood preservative to all the woodwork in order to extend its life.
All has been fine over many years I've had it until this spring when a longitudinal crack appeared in the surface of the soil within. Over recent weeks it's got worse and on closer inspection at the hidden side next to my wall, you could see that the wooden side had given way and only the tough liner was retaining the soil within. I've removed the soil over that half of the manger and upon peeling back the liner you could see that all woodwork was rotten. It's a shame I can't seem to add my genuine photos showing the total failure of the upper structure and the extent of the rot I found.
I'm therefore hugely disappointed with the purchase and although it has performed for several years, with no sign of distress, I question the return I've had for the initial financial outlay of £100s. The supporting legs and liner seem fine at the moment but it will need a new upper cradle, with the inevitable hassle of removing the plants and soil from within and reinstating them. Perhaps I've been unlucky with the quality of the timber (it is a natural product after all) but hopefully Harrods Horticultural will step in now and do the right thing. Thank you.

Ordering was easy and delivery was on time. The two metal raised beds we ordered are brilliant! Once we had decided on the shape we wanted it was all systems go. One slight negative- removing the plastic covering took ages- but appreciate its use. They are easy to assemble although my thumbs were sore after tightening all those nuts and bolts. 😂 Now in position snd planted up- love love love them! Want to order two more as soon as we can. If you want a raised metal bed I would recommend these 100%.

I needed some substantial fittings for a fruit cage that I was building for a customer. The ones that came with the tube and netting from another company were too flimsy. Those supplied by Harrod are perfect. Substantial, easy to fit and adjust and allowed me to build the fruit cage single-handed. I wish I had started on their website!