HBH Woolacotts Bewertungen 

213
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fab service from the St Austell branch! The gent who helped me choose my new hob was brilliant and highly informative. When the first hob I bought didn’t fit, Woolacotts quickly arranged a replacement... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

HBH Woolacotts are exceptional. This is my second purchase and the service from beginning to end is like something you would have experienced years ago when we had true customer service. My freezer... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Brilliant company. Such friendly helpful staff. Great choice of products competitively priced. Have bought from this company several times and each time the service has been exceptional. I cannot reco... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Went into the plymouth store at the weekend to have a look at TVs due to ours not working suddenly and I know from previous visits that the shop has a great range on show. The sales person seemed q... Mehr ansehen

Unternehmensdetails

  1. Fachgeschäft für Haushaltsgeräte
  2. Haushaltsgerätereparaturservice

Vom Unternehmen geschrieben

HBH Woolacotts is Cornwall and Devon's premier independent electrical retailer, specialising in household appliances, TV, home entertainment and hi-fi. With 50 years experience in the sector, we're the local electrical experts you can rely on, whether in-store at one of our nine shops, by phone or online. We offer free delivery across Cornwall and Devon, unparalleled aftersales support, knowledgeable sales assistants and a reputation you can trust. And with a qualified service department offering repairs to white goods, TVs and more, we can help get you back up and running if you do encounter issues. We're also qualified service agents for a large number of the brands we stock, so we can be your one stop shop for all of your electrical appliance needs.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

213 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(213)

61 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Simply the Best

I never use anyone else now for my electrical goods. Just purchased a TV, fridge freezer and dishwasher from HBH. Great prices, and even better service. Delivered on time as promised and by friendly and willing staff. Even though the appliances were on the first floor, they didn't bat an eyelid. I had a minor technical hitch setting up the smart TV, but a very brief call to the friendly team at Coypool resolved the issued.
Once again 10/10 to everyone at HBH Plymouth. Faultless service.

28. Februar 2025
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you've been pleased with our prices and service, and we hope to see you in store again soon! We'll ensure that your feedback is passed on to the Plymouth store team.

Bewertet mit 5 von 5 Sternen

The telly kept turning itself on from standby

We purchased a new television which was delivered and installed by Woolacotts with their usual efficiency, however, there was a faulty on/off switch which meant the television kept turning on from standby.
I contacted Woolacotts who offered to check it out and soon found the problem.
They replaced the television very efficiently, this was much appreciated

22. Februar 2025
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service our team provided, and that the faulty TV was replaced in a timely manner.

Bewertet mit 5 von 5 Sternen

Thank you ☺️

Iv dealt with this company for years , i recently had an issue with a product but it was sorted out

4. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I would not use anyone else

Our dishwasher packed up on the morning of New Year's Eve. By lunchtime on 2 January Woolacotts in Bude had delivered and fitted a new appliance and taken the old one away. Outstanding service, thank you.

2. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that the Bude team managed to resolve your problem as quickly as possible for you!

Bewertet mit 5 von 5 Sternen

Audio Technica LP120XBTUSB

I’d been thinking about investing in a turntable for a couple of years with our vinyl collection just sitting in boxes. Popped into their St Austell branch and treated myself to the Audio Technica LP120X turntable for my birthday. On setting it up on New Years Day I found that the box with the turntable inside was incorrectly labelled. The turntable inside wasn’t the Bluetooth version which was what I needed to connect it to our Bluetooth speaker in the living room.

I made a quick phone call to Darren at their Plymouth store to explain the issue. He couldn’t have been more helpful! Rang me back within a few minutes to confirm that they had a replacement available if I wanted to pop over. The issue wasn’t theirs, it was a warehouse labelling issue.

Headed over an hour later, swapped the turntable for the right one. Within 10 minutes of getting home the turntable was all set up and connected to our speaker!

Superb, warm sound! So simple to set up. And faultless service from Darren and his team. Will definitely be shopping locally again for electrical and audio equipment!

1. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service you received from our Plymouth team and we look forward to being able to help in future with any further electrical purchases!

Bewertet mit 5 von 5 Sternen

Helpful local company

My washing machine packed up following the recent power cuts (Storm Darragh) and another well known electrical chain wanted 2 weeks to deliver a new machine even though it was in stock. HBH Woolacotts could deliver within 3 days from their St Austell store. I contacted Customer Services to ask for delivery instructions to be added and received a response within 30 minutes. Within an hour of placing the order I had my delivery date. On the day of delivery I had to request the delivery was changed due to South West Water being on site digging up drains (unexpected!). That was no problem and delivery arranged for Monday. Delivery team turned up within the time specified and were polite and helpful. Answered all my questions. it was such a pleasure to deal with a helpful company who are local and have a local customer service team who respond quickly. The flexibility with the last minute change of delivery was amazing. I will definitely be back to purchase from this company in the future.

16. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you've been pleased with the service you've received - our team always aim to do the best we can, so we're pleased to hear when we've succeeded! We hope to be able to help you again in future.

Bewertet mit 5 von 5 Sternen

New Washing machine

We purchased a new washing machine, on Tuesday, from Launceston, it was delivered and installed on Saturday.
The installation crew were excellent. The old machine was removed and the new one installed in super quick time. The crew, Adam and Kieran were superb, and so polite. We have had a television, double oven and now a washing machine delivered and installed by HBH Woolacotts and all the crews have been excellent.

14. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you've been consistently pleased with the service you've received from our delivery teams and the store team, and we look forward to continuing to help in the future.

Bewertet mit 5 von 5 Sternen

Customer Service

Our existing washing machine became faulty,the insurers count come until the 17th after several phone conversation, we decided to ring HBH woollacot Plymouth Their attitude to my problem was first rate and they come to our rescue delivering the new machine on the 12/12/24 and fitted it. I spend 50 years plus in customer service operations! This is GOOD customer service thank you woollacots

12. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that we were able to help in a timely fashion and we hope to be able to hope again in the future.

Bewertet mit 5 von 5 Sternen

Fantastic service from James and Jon…

Fantastic service from James and Jon at HBH Woolacotts Plymouth. Removal and installation of a dishwasher. Very friendly, helpful and efficient service. Would thoroughly recommend 😁👍

9. Dezember 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received.

Bewertet mit 5 von 5 Sternen

Outstanding customer service!

My parents had to buy a new tv and went to woolacotts Bude. They said delivery would be Monday but as they knew my parents and that in their 80s they relied on the tv they would deliver the same afternoon and set up everything for them. I cannot express how grateful I am and they are for such kindness!!! Thank you so much. I love that there are still shops that help the people in their community. Wish there were more

30. November 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that our team were able to help your parents so swiftly!

Bewertet mit 5 von 5 Sternen

Top service

Excellent company to deal with. Competitive prices and great customer service.

21. November 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you've been pleased with the service you've received and we look forward to helping in future!

Bewertet mit 5 von 5 Sternen

Flawless Customer Service

If you want something cheaper you could probably find it elsewhere but for customer service, I don't think you can beat HBH Woolacotts.

7. November 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for your kind review, James! It's always worth noting that if you do find an item cheaper elsewhere, please let us know - we'll always do our best to match reputable retailers on a like-for-like basis.

Bewertet mit 5 von 5 Sternen

I wouldn't go anywhere else

Five stars for choice; five stars for value; five stars for customer service and five stars for advice and expertise. Over all then, five stars. I wouldn't go anywhere else.

18. November 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received.

Bewertet mit 5 von 5 Sternen

Great friendly helpful staff at StAustel

Great friendly helpful staff at St Austell and a great price on a new bean to cup coffee maker. A returning customer and very happy to support this local business as it takes on the big names!

1. November 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for your kind review - we're delighted to hear that you've been pleased with your experience at our St Austell store! Thank you for your support, and we hope to see you in store again soon.

Bewertet mit 5 von 5 Sternen

The staff at H B H Woolacotts in St AUSTELL

The staff at H B H Woolacotts in St. Austell have gone above and beyond with their customer service. The guys that installed our double oven did a great job, showed us how it worked and came back to upgrade the electrical cable on a second visit. This branch was recommended to us by a very satisfied neighbour and we will be more than happy to do the same. Thank you team!

15. Oktober 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review! We're delighted to hear that you've been pleased with the service you received both in store and from our delivery team. We hope we get the opportunity to help again in future!

Bewertet mit 5 von 5 Sternen

Fantastic delivery and installation of…

Fantastic delivery and installation of my new washing machine and toke old one away such a good service

2. November 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review - we're delighted to hear that you've been pleased with the service you've received!

Bewertet mit 5 von 5 Sternen

Speedy and Efficient Service

Our office monitor decided to stop working, so ordered a new 50" LG Smart TV on line at 9.15am, and it was delivered by 11am.
We have used HBH on many occasions in the past, and have always received the best service you would want. Most of our kitchen appliances at home are purchased from HBH, and when our customers require larger CCTV monitors, we always purchase these from here too.
Very highly recommended.

28. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Demo, purchase and installation LG G4 77”

Went to the Royal County Showground in Wadebridge for HB Woolacotts HiFi/Home Cinema show. Very impressed with the LG G4 77” which we subsequently purchased. Many thanks to Geoff (Branch Manager) for his extensive knowledge and the young lad demonstrating the TV (sorry didn’t get your name!) Very impressed with Sean and Matt (Plymouth store) who punctually arrived, installed our new TV, explained how it worked (no mean feat as we have separate HiFi/Home Cinema components linked into the TV) and above all left no mess! Thank you guys! Absolutely stunning TV!

4. Oktober 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the service you received from the team at the show and the Plymouth delivery team! We'll ensure that your feedback is passed on to all concerned and we hope we can help again in the future.

Bewertet mit 5 von 5 Sternen

Great review of customer experience

Had an issue with a repair that was long standing, however spoken with the store manager at St Austell ‘Tony’ very nice man and very apologetic to our situation and took responsibility and ownership. Very nice guy and felt that our issue was acknowledged, thank you and I would ensure that we return as customers. Really appreciate the phone call back to listen to our experience that’s extremely good customer service.

2. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von HBH Woolacotts

Thank you for taking the time to leave us a review. We're incredibly disappointed to hear of the poor experience you've received and would like to further investigate, as this is absolutely not the service our customers have come to expect from us. If you could kindly provide your contact details either responding to the contact request we've sent via this platform or by email to complaints@hbh-woolacotts.co.uk, then a member of our senior management team will investigate further and would like to get in contact with you directly.

Bewertet mit 5 von 5 Sternen

We have shopped in Liskeard and…

We have shopped in Liskeard and Plymouth, excellent service in both stores, friendly and knowledgeable staff who always make the time to serve you. You never feel rushed and always come away with right product for your needs.

8. Oktober 2024
Bewertung ohne vorherige Einladung
HBH Woolacotts-Logo

Antwort von HBH Woolacotts

Thank you for taking the time to leave us feedback. We're glad to hear that you've been pleased with the service you've received at both stores and we hope to see you in store in the future.

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