Very disappointing experience. I have been suffering from severe daily pain and bleeding for two years, yet I am still waiting for proper treatment. I often felt that my symptoms were not taken seriou... Mehr ansehen
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Das sagen Bewerter
Felt unheard and rushed, didn’t seem to take my personal symptoms into consideration at all and keep being offered the coil which will not help sleep and mood like progesterone does currently. Feel ra... Mehr ansehen
Terrible experience. If you need to change an appointment you cannot get through on the phones. They rarely answer emails. No local appointments so you have to travel. At the appointment I was not... Mehr ansehen
Every time I go to BHI Parkside Bromsgrove I have excellent service. The staff are friendly, I have never been seen late at the appointment, if anything I’ve always been seen early! The consultant was... Mehr ansehen
2,5
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HH minds ADHD RtC service is awful
HH minds ADHD RtC service is awful, it took months to go from diagnosis to titration (and i already had an ADHD diagnosis to start with!) I am put with a different person for every appointment and they're always at least 10 minutes late, I have to explain everything to them again as they havent met me before or read any of the notes on the system, the link they send you to rebook your appointment goes to an error 404 (which they auto book for you often during the work day so i always have to email about it,) the medication monitoring form Im apparently supposed to fill in every week was only sent to me 3 weeks after I'd started medication.... I could go on, but suffice it to say i will not be recommending HH minds to anyone seeking ADHD care. They are downright negligent.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Thank you for taking the time to provide your feedback. We are sorry to read about your experience with our ADHD service and the frustrations you have described. Delays between diagnosis and titration, inconsistent clinicians and issues with appointment links or communication are not the standard of service we aim to provide.
We take feedback about care pathways and patient experience seriously. Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the concerns you have raised and respond appropriately.
Kind Regards
HealthHarmonie
Pathetic service provided by the person…
Pathetic service provided by the person who allocate the referral booking appointment. Health Harmonie sent me to surgery where they did not have the equipment to suck out the wax from his ear the built was so much that it had to be done via ENT specialist. Initially referral was made via my GP and from there it all went pear shaped after reaching the suggested place Health Harmonie! had provided us with (letter with date and location)
We travelled early morning via bus and after an hour reaching this surgery was told we were sent by mistake and admitted they keep getting patients sent to them by mistake. I had asked the question why this on going but did not receive a genuine response. I said I will be complaining and was given a telephone number and surprisingly no one answers!
Now they asked me take him to another place on the same day but was all 2hrs away. I was not driving so again was on the public transport!
Question if they knew this was happening why not put a stop to it and give telephone number to speak with someone
How disgraceful! I found the whole experience totally unacceptable
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Thank you for taking the time to provide your feedback. We are very sorry to read about your experience and the difficulties you encountered with the referral and appointment location. Being sent to the wrong clinic, particularly after travelling by public transport, is understandably frustrating and not the level of service we aim to provide.
We take concerns about referral management and communication seriously and apologise for the inconvenience this has caused you and your son.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate what happened and address your concerns appropriately. Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
2h on the line to get in touch with…
2h on the line to get in touch with someone is a joke! How can I get in touch with you? I need to speak about my upcoming appointment.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
We are sorry to hear about your experience and apologise for the long wait time when trying to contact us. We understand how frustrating this must be, particularly when you need to discuss an upcoming appointment.
We are currently reviewing our telephone systems and access processes to improve response times and patient experience, including alternative contact options.
Please contact our Governance Team at hh.governance@nhs.net, so we can assist you with your appointment and look into your concerns.
Kind Regards
HealthHarmonie
I called today for a diagnosis report…
I called today for a diagnosis report and spoke to a very polite and uplifting lady called Charlotte. Exceptional customer service very patient and kind whej dealing with me.
Thank you Charlotte x
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Jasmine,
Thank you for taking the time to share your feedback. We are very pleased to hear about your positive experience and that Charlotte was able to assist you.
We will ensure your kind comments are shared with Charlotte and the wider team. Thank you again for your feedback.
Kind Regards
HealthHarmonie
Is 1 hour 40 minutes phone wait time acceptable?
I have been trying to contact this company for three days now, waiting 30 minutes each time last week, being told I was 12th in the queue, the number didn’t decrease, so I disconnected the call on each three occasions.
This morning at 8.00am prompt, I called and was told I was next in line. I was then held for 1 hour and 40 minutes!! and had to disconnect the call after this time, as I had an appointment elsewhere to attend.
Extremely frustrating 😢
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Alison,
We are sorry to hear about your experience and apologise for the long wait time when trying to contact us.
We are currently reviewing our telephone systems and access processes to improve response times and patient experience, including alternative contact options.
Please contact our Governance Team at hh.governance@nhs.net, so we can assist you with your appointment and look into your concerns.
Kind Regards
HealthHarmonie
I thought it was a good place to go as…
I thought it was a good place to go as I’ve not been there before!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Martin,
Thank you for your feedback. We are pleased to hear that you had a positive experience during your visit and that you found the service helpful.
Kind Regards
HealthHarmonie
Eyecare Excellence.
I was referred via my GP after optician sight test. All text information clear and concise, and after 2 appointments in 5 weeks, I am really happy with the friendliness of staff, and explanation of my eye condition and the way forward with 6 monthly appointments. I cannot fault the customer service, appointments have run on time - so pleased my eyecare is in the hands of HealthHarmonie in Huthwaite.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Thank you for taking the time to share your feedback. We are delighted to hear that you found the information clear and that your appointments ran on time.
It’s great to know that the team provided friendly service and clear explanations about your eye condition and ongoing care. We appreciate your kind comments and thank you for taking the time to provide your feedback.
Kind Regards
HealthHarmonie
Horrific
I have been discharged despite not having a clear understanding of my test results or the next steps. My notes have not been written down correctly despite having a discussion regarding surgery. I have had to chase all appointments and results at every stage.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Carla,
We are sorry to read about your experience. Being discharged without a clear explanation of your results or next steps is understandably concerning, and this is not the standard of communication we aim to provide.
We also take concerns regarding clinical documentation and the need to repeatedly chase appointments and results very seriously.
Please contact our Governance Team at hh.governance@nhs.net
, so we can investigate the issues raised and ensure appropriate follow-up.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Avoid.
Avoid. They will not take a NHS patient with a more complicated case. The staff will not be interested in you, unless you insist for an actual consultation, for which you were asked to come. Disregarded. You will be lied saying that the rules don't allow it, despite the same thing can be done in private. Cash of money for a GP refferal. Awful. Time lost for nothing.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Yola,
Thank you for taking the time to provide your feedback. We are sorry to hear about your experience.
If you would like us to look into your concerns further, please contact our Governance Team at hh.governance@nhs.net.
Kind Regards
HealthHarmonie
Very unprofessional
From 3 appointments Im afraid my experiences have all been very poor. Lack of interest at the start and no explanations or advice thereafter. In addition and to top it off, an appointment made for a biopsy which should have been for light treatment. The appointment has been rearranged albeit meaning a further two week delay in receiving the nesseccery treatment. I have to say all of this doesn't exactly instill confidence in the professional competency of the service at all.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
We are sorry to read that your experiences have been disappointing and that you feel the service has not met your expectations. The concerns you raise regarding communication, clarity of treatment plans and the appointment error are taken seriously.
We apologise for the additional delay caused by the rearranged appointment. If you would like us to review your care and look into this further, please contact our Governance Team at hh.governance@nhs.net.
Kind Regards
HealthHarmonie
Absolute rubbish service!
Absolute rubbish service!
They booked me an eye appointment after a year which was unsuitable and then messaged me to say I need to rearrange within 48 hours or they will discharge me! I have been waiting for a call back for 2 days now, I even waited 50 mins on hold and when I was 1st in queue they hung up on me!! What service is this?! No wonder the NHS is in a mess as they outsource services to such clowns!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
We are sorry to read about your experience and understand how frustrating this must be. We are currently reviewing our telephone systems and access processes to improve response times.
Please contact our Governance Team at hh.governance@nhs.net, so we can urgently look into your appointment and ensure appropriate follow-up to your concerns
Kind Regards
HealthHarmonie
Excellent dermatology service in…
Excellent dermatology service in Worcestershire
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Dawn,
Thank you for taking the time to leave your feedback. We are delighted to hear that you found our Dermatology service in Worcestershire excellent.
Kind Regards
HealthHarmonie
Poor call service
I had a gynaecology appointment,I cannot fault the doctor and the nurses, they all been brilliant during the procedure I’ve undertaken. I just need to leave a bad feedback on one of the services, where I was supposed to be called before to be told I need to take strong painkillers before this particular procedure ( the nurse has asked me if I have received a call for this which I didn’t). This would of avoided the fact I was in so much pain after, I have fainted in the car from the pain ( luckily I wasn’t driving), and my husband and my son witnessed this and called an ambulance in the middle of a busy road as I wasn’t coming around.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Thank you for taking the time to share your experience. We are very pleased to hear that you found the doctor and nursing team caring and supportive during your procedure.
However, we are very sorry to read that you did not receive the pre-procedure call advising you about pain relief. Clear pre-operative guidance is essential, and we apologise for the distressing experience that followed.
We would like to review what happened, particularly regarding the missed communication. Please contact our Governance Team at hh.governance@nhs.net, so we can investigate this fully.
Thank you again for your feedback.
Kind Regards
HealthHarmonie
Horrendous company
I think they would rather I was dead so they don’t need to help me, I try so hard to get through but stuck in queue for hours, I email with no response, horrendous human beings! The doctor I see is fantastic but even mentioning her name as she said to does not get a response! Can’t believe people are allowed to work in this capacity when they care so little
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Sky,
We are very sorry to read how distressed and frustrated you are feeling. That is not how anyone should feel when trying to access healthcare.
We apologise for the difficulty you have experienced getting through to us and for the lack of response to your emails. This is not the level of service we aim to provide, and we understand how upsetting this must be.
Please contact our Governance Team at hh.governance@nhs.net, so we can look into your concerns and ensure you receive the appropriate support.
Kind Regards
HealthHarmonie
Diabolical call centre system
Diabolical system when needing to change an appointment. 16th in the queue…..eventually gave up and put the phone down after an hour and a half.
Maybe consider an online alternative……just a thought in this modern age when you clearly cannot staff your call centre.
Guess it will end up being a no show judging by other comments about how your call centre does not process any calls.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Emma,
We are sorry to read about your experience and apologise for the frustration caused when trying to change your appointment.
We are currently reviewing our telephone systems and access processes to improve response times and patient experience, including alternative contact options.
Please contact our Governance Team at hh.governance@nhs.net, so we can assist you with your appointment and look into your concerns.
Kind Regards
HealthHarmonie
Mismanagement of appointments
Seen 3 times , 1st time told information would go to Royal Stoke, not so, 2nd appointment at another clinic, told urgent it is a carcinoma, needs removing. 3rd appointment back at 1st clinic , told they could not remove it as it needs to have a skin graft, needs to be done at Royal Stoke as I was told by the 1st person I saw!!! NOT happy!!! How long do I have to wait now. No chance of speaking to anyone by phone , as waiting times are hours long, and ring backs don’t happen.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear John,
We are very sorry to read about your experience.
The lack of clear communication between appointments and the difficulty reaching us by phone are not the standards we aim to provide. We also recognise how important timely treatment and accurate referral pathways are in cases such as this.
Please contact our Governance Team at hh.governance@nhs.net, so we can review your care pathway, clarify next steps, and ensure appropriate follow-up.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
I had an excellent service from Health…
I had an excellent service from Health Harmonie, Staffordshire. Polite, prompt and professional at all times
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Gail,
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
Avoid at all cost
Avoid at all cost, they did a partial biopsy instead of full, they took weeks to tell me it was malignant melanoma, after the biopsy my site got infected they did not answer the phone, or give me any post wound care advise, I got bad infection and the site didn't heal, they also didn't send the refferal to christies I had to chase them, I put a complaint in and they ate put of there own response time DO NOT USE YOU WILL REGRET
PLEASE NOTE I HAVE PLACED A COMPLAINT THAT HAS NIW GONE OVER THERE OWN 28 DAY REPLY COUKSNT WRITE IT COULD YOU
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Anges,
We are very sorry to read about your experience. The concerns you have raised regarding communication, follow-up care, and referral processes are reflective of the standards we aim to provide.
We understand how distressing this must have been, particularly given the nature of your diagnosis. Please contact our Governance Team at hh.governance@nhs.net, quoting this review, so we can investigate the issues raised, including your complaint handling concerns, and respond appropriately.
Thank you for bringing this to our attention.
Kindest Regards
HealthHarmonie
SO MUCH FOR FARMED OUT NHS TREATMENT
Just been for an appointment for removal of a BCC from my face, only to be told the operation could not go ahead because there was no photograph of my shoulder. I explained the BCC was on my face. No photograph of that also. That was bad enough but this is the second time this was a rearranged appointment because photos could not be found on that occasion also. This has also happened before. To get one small BCC removed I will have travelled over 100 miles providing the operation goes ahead next time.
24.2.26 Been again to an arranged appointment for removal of a small facial bcc only to be told that the appointment was for examination not surgery! But things are getting better, they have found the photographs that were taken in December ‘25. Now waiting for another appointment for surgery.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Alan,
We are very sorry to read about your experience. We understand having your procedure postponed due to missing photographs is frustrating and inconvenient, especially given the distance you have travelled.
This is not the standard of organisation or communication we aim to provide. We would like to investigate why this has happened and ensure it is resolved before your next appointment.
Please contact our Governance Team at hh.governance@nhs.net, so we can look into this matter urgently.
Kind Regards
HealthHarmonie
I was phoned on the evening of the 11th…
I was phoned on the evening of the 11th February saying they had a dermotology cancellation at Penkridge HH for the next morning at 8.50. Turned up only to find the clinic closed for refurbishment. Tried phoning only to be cut of on numerous occasions. Also emailed, no reply. How can head office not know clinic is closed?
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Healthharmonie
Dear Graham,
We are very sorry to read about this experience and we sincerely apologise for the inconvenience and frustration this has caused.
The communication failure you describe is not the standard we aim to provide. Please contact our Governance Team at hh.governance@nhs.net, so we can urgently investigate what happened and respond appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
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