Hippo Motor Group Bewertungen 

Josh was super helpful went through the process efficiently and I left a happy man.

Very friendly and good customer service. Served by Raphel O Sullivan.

The whole process was made easy with a very helpful, polite and knowledgeable staff guiding me through the process.

Josh explained everything to us and made sure we had a chance to look round the car etc. Brilliant service

Amazing service from Josh, arrived late due to train issues and this wasnt a problem. Assisted with sorting the tax on the vehicle, ready for me to drive away.

I love my new car! David L delivered it to me and was great…. He called an hour and a half before arrival, could answer every question I have about the car and put up with me being over excited! He explained all the documents and was generally a really nice, helpful man, thank David!!

Alan delivered my , car.Top bloke,great handdover.

I dealt with Ravi and Liam when picking up my new Mini Cooper. The whole process was very smooth and very stress free! I highly recommend Hippo Moto group

Alan was really helpful called before arriving went all through the car with me really friendly

We had a very good experience dealing with Hippo Motor group, our first contact was with Daniel who was very helpful in finding us a car very quickly after listening to what we were exactly after. The day of pick up we dealt with Matt at the Peterborough branch who made it such an easy process on the day.

Purchased a car over 3 weeks ago (which we're enjoying) but unfortunately still waiting for the initial £99 deposit to be returned. Customer service has been disappointing past initial purchase. Promises to return calls are unfulfilled.

Great service from Start to finish.
Lewis Smith and Matt Curtis have been brilliant.

My experience was mint. Rehan assisted to ensure a smooth transition. Not leaving out Kamal who initiated the entire process was fantastic likewise.
Overall great experience dealing with Hippo Motors.

Car as described and in great condition. Thanks Rafael for the car handover. Smooth process

Matt was fantastic, very professional and dealt with car handover efficiently

Dealt with Bilal first he had the patience of a saint with me as I was very picky with the car that wanted but we got there in the end.
Dealt woth Matt when collecting the car he was brilliant helped with all the questions i had about the new car and he was amazing with everything.
Thank yoh so much to both very happy customer here.

Graham, the very nice man who delivered the car to me was amazing. Very friendly and helpful. The car itself was not as described and I am looking further into this. However this has nothing to do with Graham and would definitely recommend him and his companies services

Terrible company. This review is based on my son’s experience. We both bought cars from them and to be honest everything was fine for me but I really feel for my son. Issue 1 - When car arrived the bodywork was in poor condition. They took car back and had it fixed. He was without a car for 2 weeks. Recompense was £12 daily allowance for taxis but he would have to pay and claim back with receipts. He didn’t make a claim as the hassle he had to get car fixed was terrible. Issue 2 - When car was returned to him he inspected it with a fine tooth comb and discovered a nail in the tyre. After negotiating hippo agreed to get it sorted out. However due to my son been off work with an injury the car hasn’t moved much except for a few visits to doctors. He went to get it fixed but it is unrepairable and needs replaced. Hippo have refused to pay for a new tyre. Reason being is he has driven the car. This lead to Issue 3 - while car was away being fixed with issue 1 they had to take under plate off to get bumper off. However on 27th we decided to take a very short trip when there was an almighty clatter. On inspection the front of the underplate had become detached. It became very clear it had not been fixed correctly and completely destroyed the under plate which is now needing replaced. My son has emailed pics and spoken with Hippo who have refused to fix this issue. Bearing in mind he has a 3 month warranty they are refusing to take issues on board. My son has asked if a complaint could be raised and speak to a manager both of which have been refused and the matter closed by Hippo. Avoid avoid avoid.

My experience with Hippo Motor Group raises significant concerns from both a consumer‑rights and data‑protection perspective. The Range Rover Velar I purchased was misrepresented, with incorrect and contradictory service‑history and mileage records. Hippo stated the vehicle had been serviced at 42,000 miles, yet the last genuine service was at 26,000 miles. Several entries were duplicated with different dates and mileages, making the history unreliable and misleading.

In addition, Hippo held incorrect personal data throughout the sales process, including the wrong telephone number, wrong email address and even the wrong title. As a result, my warranty information, contract documents and personal details were sent to another individual, which constitutes a serious GDPR concern. Hippo cannot explain when my details were changed, how this occurred, or what verification (if any) was completed before altering my data.

Their complaint handling has been vague, dismissive and lacking accountability. Instead of addressing how my data was compromised, they requested ID — despite already demonstrating an inability to safeguard the information they hold.

Based on my experience, Hippo Motor Group has demonstrated misrepresentation, poor data governance and inadequate complaint resolution. I would urge prospective customers to exercise caution.

We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very positive experience with a more than fair deal to match.