Hippo Motor Group Bewertungen 

Excellent from start to finish and all information explained clearly.
Liam McGlynn made the handover very smooth and was very professional.

i had Liam and he was so helpful

staff were lovely, car was ready for me to collect within 3 days and they kept me upto date on all information regarding my new car.🚙

I collected my car from Hippo Motor Group at the end of June 2026. Just three weeks later, I noticed a significant noise coming from the driver's side wheel.

I initially reported this to A1, the warranty provider, who instructed me to obtain an estimate from a garage. I did so at a cost of around £50 and sent the report to Hippo's customer care team.

Hippo then requested further photographs and videos of the issues. I returned to the garage, who provided photographs but explained they couldn't provide a video of the wheel noise because it could only be demonstrated while the car was moving. They suspected a wheel bearing issue.

The garage also identified several other problems. They advised that, in its current condition, the car would not pass an MOT. The rear brake pads were pitted and worn, the rear tyres were bald on the inside, suggesting an alignment/tracking issue, and the wheel bearing required replacement.

From there, the experience with Hippo's customer service became extremely frustrating. Despite being told I'd receive a response within 48 hours, I was left waiting over a week for responses and repeatedly had to chase for updates.

Eventually, I drove to the dealership to speak to the person who had sold me the car. He wasn't there, so I spoke with sales manager Jack Kennedy. After discussing the situation with the customer care manager, Jack was verbally told that Hippo would cover the repair costs and instructed me to take the car to Clock Garage for another estimate.

Before leaving, I specifically asked Hippo to confirm this in writing. Despite several emails afterwards, they failed to do so.

I then took the car to Clock Garage, but they didn't have a ramp available, meaning I had to arrange another appointment for the following week. I returned, paid another £72 for an estimate and then drove back to Hippo again to speak with Jack.

After spending around an hour and a half at the dealership, Hippo eventually agreed to cover the repairs and confirmed this by email later that day.

The car has now been repaired and I have collected it, and I acknowledge that Hippo ultimately paid for the repairs. However, the process was unnecessarily difficult and time-consuming.

I drove to Hippo/the dealership around six times, with each journey taking approximately 35 minutes each way, all during my working hours. I also spent around £120 personally on garage estimates.

Despite the amount of time, travel and money I have personally spent trying to resolve issues with a car I'd only owned for three weeks, Hippo have not offered to reimburse me for the garage estimates, my travel costs, or the time I've had to take out of work to deal with the matter.

My issue isn't that problems were found with the car — used cars can develop faults. My issue is the way those problems were handled.

What should have been a straightforward after-sales matter involved repeated delays, poor communication, multiple journeys to garages and the dealership, considerable time away from work and costs that I've personally had to absorb.

I'm pleased the car is now repaired and that Hippo eventually covered the repair bill, but based on my experience, I cannot recommend their customer service or after-sales support.

I hope Hippo take this feedback seriously, because the situation could and should have been resolved much more efficiently, with far less inconvenience and expense to the customer.

Great service from Tristen! He was helpful friendly and professional thought. Made the whole car buying experience stress free , would highly recommend☺️

Very quick efficient with great communication. Felt very looked after and a fab new car !

I had spoken with a lovely lady called Holly, she was amazing and helped me and answered all of my questions and queries. She was absolutely lovely. I had Tristan the day I went to pick up my car and he was super nice and answered all of my questions, he gave me 10\10 service. I would 100% recommend them.

Honestly… customer service was so refreshing.

Just picked up BMW. Everything from start to finish has been great.

Special thanks to Catalina, Tyler and Matt Curtis

Absolutely awful after sales service. The service during my purchase was great, however after the vehicle was sold to me it feels a different story. I don’t normally leave reviews but I am so disappointed with the service received after purchase I felt I should share for others to be wary when purchasing a vehicle from them.

Purchased a vehicle less than 3 weeks ago with a fresh MOT they completed.

From the second I collected the vehicle it makes an extremely loud noise when braking, have been fobbed off multiple times saying it was due to the brakes being newly fitted but invited me to take the vehicle to Halfords for a brake check.

Halfords confirmed the brakes haven’t been fitted properly and the vehicle needs new pads and discs to be fitted. I provided all requested evidence to Hippo. New front and rear pads and discs have been quoted around £900 to me and Hippo have offered me £100 towards ‘refitting’ the brakes already on the vehicle but can find no evidence to suggest there is an issue, even though a report and fully detailed explanation from Halfords technicians has been sent.

Very quick to sell you a car but then fob you off once the 14 day return period has passed or any issues arise.

I will not be purchasing from them again and would advise others don’t. It’s a shame as the level of service was great up until I collected my vehicle.

Matt C and Matt P made the experience really easy every step of the way and we’re so helpful with any questions I had. Would definitely recommend using Hippo Motor Group!

This is the second car I have bought from Hippo, so I went into this purchase with some confidence based on my previous experience. Unfortunately, the after-sales service this time has been absolutely horrendous.

I purchased a used Suzuki S-Cross from Hippo on 10 July 2026 and collected it on 21 July. Within hours of collecting the car, I discovered that the air conditioning wasn't working and the driver's heated seat was faulty. I reported these issues promptly.
I had purchased a 36-month A1 Approved Platinum warranty for £1,199, expecting it to provide some peace of mind. Instead, trying to actually use the warranty has been an exhausting and extremely difficult process.

I was told to find a garage willing to deal with A1. I contacted eight garages, including garages recommended by A1, but struggled to find anyone willing to undertake the work. One garage told me that warranty companies were a “nightmare” to deal with because of the authorisation process. I eventually ended up being directed to a garage almost two hours from my home.

I made the journey, arranged childcare and took time away from my self-employed work, only for the repairs not to be completed. I then arranged another appointment, again losing a day's income and arranging childcare, but this was cancelled because A1 still hadn't provided the necessary authorisation in time for the parts to be ordered.

Throughout this process, I repeatedly asked Hippo for help. As the company that sold me the car, I expected them to take some responsibility for getting these problems resolved. Instead, I was repeatedly directed back to A1 and left to navigate the warranty process myself.

I am autistic and have auditory processing difficulties, and I explained that repeated and unexpected telephone calls and complicated administrative processes cause me significant difficulty and distress. I repeatedly requested communication by email wherever possible, but this has not consistently been respected.

What I find most disappointing is that Hippo has now closed my formal complaint without the underlying problems being resolved. Their Final Response initially even incorrectly stated that my car had been returned to Hippo, when it was actually still in my possession. Although they subsequently corrected that error, their position on my complaint remained unchanged: no reimbursement, no compensation, no refund of the £1,199 warranty and, ultimately, no meaningful resolution.

I am therefore left with a car that has had faults from the moment I collected it, a £1,199 warranty that has proved extremely difficult to access in practice, significant time and expense spent trying to get the faults repaired, and a supplying dealer who has now closed my complaint while the matter remains unresolved.

I would not recommend taking out an A1 Approved warranty based on my experience. A warranty is of very limited value if you cannot practically find a garage willing to work with the warranty provider and then cannot get the repairs authorised.

I am now taking the matter to The Motor Ombudsman for independent review. I have also raised a formal complaint with my finance provider, Mann Island, regarding the vehicle and their responsibilities under the PCP agreement. Depending on their response, I will also refer the matter to the Financial Ombudsman Service, as I am continuing to make PCP payments for a vehicle that has been faulty since I took delivery. I have also raised a separate formal complaint with A1 Approved regarding the handling of the warranty.

This is particularly disappointing because this is my second car from Hippo. I genuinely expected better after-sales support, and unfortunately the way this has been handled has completely changed my view of the company.

⭐ Review for Hippo Motor Group

Very disappointing experience – serious concerns with vehicle and complaint handling

I purchased a 2022 Audi Q2 through Hippo Motor Group on finance, believing I was purchasing a suitable, safe and properly prepared vehicle.

Unfortunately, my experience has been extremely disappointing.

Shortly after purchasing the vehicle, I experienced a major suspension issue which required repair under warranty. I subsequently experienced another serious mechanical problem when the vehicle developed a very loud and constant knocking noise. The vehicle was inspected and I was informed that the gearbox mounting bolts were loose, with one completely broken and detached from the gearbox.

Because of the safety concerns, I stopped driving the vehicle.

I then paid for an independent inspection at my own expense, as requested during the complaint process. The inspection identified numerous additional issues, including suspension and ball-joint wear, a leaking/misting shock absorber, poor starting, jerking when setting off, low engine oil, burning oil and numerous diagnostic fault codes.

Importantly, the independent garage stated that several of the faults did not appear to have occurred recently, that some issues were consistent with wear that had developed over time, and that there were too many faults for them to rectify themselves and that Audi would need to examine the vehicle. They also could not guarantee that the vehicle would not suffer further problems or breakdown until the issues had been fully investigated and repaired.

I also obtained vehicle-history information showing previous damage and repairs to the vehicle which occurred before I purchased it. This history was not disclosed to me when I bought the vehicle. Had I known about the vehicle’s previous damage and history, I would not have purchased it.

I have provided Hippo with the independent inspection report, repair information, vehicle-history evidence and correspondence relating to all of these issues.

Despite providing all of this evidence, my complaint has been repeatedly rejected. I have repeatedly been told that the evidence does not sufficiently prove that the problems existed or were developing when the vehicle was supplied, despite the independent report specifically making observations that a number of the issues do not appear to be recent and have developed over time.

I have also found the complaint handling extremely frustrating. I have had to repeatedly chase the matter, provide information and explain the situation again, and have received responses from different advisors rather than feeling that anyone has taken proper ownership of the complaint. At one point, my complaint was repeatedly being marked as closed despite me having already explained that I was away and would continue the investigation on my return.

I have tried to resolve this reasonably and have cooperated fully throughout. I have spent money obtaining independent evidence and have done everything requested of me.

Unfortunately, I feel that the evidence I have provided has not been properly addressed and that I have simply been given the same response repeatedly.

I have now reached the point where I am taking the matter to the Financial Ombudsman Service and seeking independent legal advice.

I would strongly recommend that anyone considering purchasing a vehicle through Hippo carries out their own thorough checks and obtains as much information as possible about the vehicle’s previous history before committing to the purchase.

This review reflects my personal experience and the position I have reached at the time of writing.

I’ve just finished collecting new cars for my son and for myself from Haseeb at Hippo. I cannot rate his service more highly: what an absolute pleasure to deal with from start to finish! My son had just passed his test and needed his first car, and I was looking for a new family car. To say I was dreading the car buying experience would be an understatement. I don’t like pressured sales pitches and the transparent games that some car dealerships use. Haseeb and the Hippo experience were the polar opposite of that. The calm, relaxed environment that Haseeb created for us on a Saturday afternoon meant that viewing, choosing, and testing driving two vehicles was a lovely time to enjoy with my son. We didn’t need to go anywhere else. Haseeb was patient and helped us understand anything we asked. His follow up prior to collection was as promised. And now my son is about to drive off the forecourt with the biggest smile on his face, which is priceless. Thanks, Haseeb!

Great service from Lewis and Tristan. Both were extremely friendly and helpful. Made us feel very welcomed and was efficient in finalising the deal. Thank you both.
Thusitha

Tristan gave Very good customer service, no problems at all very friendly and everything went smoothly 10/10 highly recommended

Excellent customer service by Matt and Callum at Hippo made the process seamless and the car is as expected as well

Tristan was very helpful, thank you for your help.

Josh the sales man in
Peterborough was vey helpful and professional

Josh & Fabio great service and quick service

What started out as a good experience has now turned out to be not so great. The initial sales process was great, but then the contact from them slowed, I had to contact them to ask about delivery dates, which took over a week to be confirmed. When the car finally arrived, the first thing I noticed was that all the windows were open?? This seemed strange, 3 days in, I now think this was due to the smell of dampness when the windows are closed! The delivery guy asked if I was aware there was only one key, which I wasn’t. He advised I call the sales man , which I did and was told they would look into this for me. Just had a call from another person this morning, to say that this is standard procedure and I should have been informed of this…… took 3 days to come back with this answer? Upon delivery, I asked for the V5 documents, I was told that they would be sent to me directly from DVLA as the car had been taxed in my name, I was shown a screen on the guys phone showing the tax and MOT status, both valid till August 2027. Happy days, I thought. My husband had a look on the DVLA site that evening and the car still showed as being taxed. I drove to my work the next morning and at lunchtime, my husband called me to say he had checked again, and the car no longer had valid tax, I logged in and he was correct. Called Hippo to be told that the delivery guy was wrong and should not have told me the vehicle was taxed! But he did, he also showed both myself and my husband the ‘proof’ and if not, then where was the V5? I drove an untaxed vehicle because of this and, if not for my husband checking, would have continued to do so for the next year, or until I was stopped and charged, completely unacceptable. I’m sorry I have became involved with this company, and more than a little concerned for the next 4 years. I can only hope that the car holds up, as based on my experience with Hippo so far, I doubt very much that they would be helpful in any way if things were to go wrong. A very worrying and expensive lesson learned.

Happy to inform that the issue regarding the spare key has been quickly and satisfactorily resolved, I’ve updated my star rating accordingly.