Today I’ve picked up my used Skoda, I only found it yesterday! The car is fantastic, most of all the customer service was exceptional. Firstly I dealt with Troy, who was very knowledgeable and helpful... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The entire experience from start to finish has been seamless. I part exchanged my 2 series and walked away with a newer 1 series with any faff whatsoever. Zac helped me find the car at a good price an... Mehr ansehen
Received excellent customer service from Matt and Troy at the peterborough branch. All the staff for that matter are friendly and welcoming. I was helped through every step of the way and came up with... Mehr ansehen
Unternehmen hat geantwortet
Graham who delivered my vehicle was amazing and cannot fault him. However when buying a car I would have expected 2 keys. When I asked if they would reimburse me if I get a second key cut they refused... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hippo Motor Group
Vom Unternehmen geschrieben
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktinformationen
Vereinigtes Königreich
- www.hippomotorgroup.com
4,3
Hervorragend
3337 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Josh was excellent
Josh was excellent, handover really easy, thank you hippo and team
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear Josh provided an excellent service and made the handover easy and straightforward. We truly appreciate your kind words and support.
Team Hippo
Matt was a star !
Matt was a star !
Listed to us waffling on, explained everything clearly and concisely - would not hesitate to recommend Hippo and Matt - thank you so much !
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Tracey,
Thank you for your fantastic feedback. We’re delighted to hear Matt was such a star, taking the time to listen, answer your questions, and explain everything clearly and concisely. It’s wonderful to know you’d happily recommend both Matt and Hippo. We truly appreciate your kind words and support.
Team Hippo
Matt was really helpful
Matt was really helpful, any queries we had were answered quickly. Thanks for your help.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Jade,
Thank you for your feedback. We’re delighted to hear Matt was so helpful and responded quickly to all your queries. We truly appreciate your kind words and support.
Team Hippo
Great service
Great service from Matt & Jacob, highly recommended
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Charlie,
Thank you for your fantastic feedback. We’re delighted to hear Matt and Jacob provided such great service throughout your experience. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Great experience with Akeem and Josh
Great experience with Akeem and Josh. Very professional, helpful and attentive to all the things we needed with a car!
Highly recommend
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Ella,
Thank you for your fantastic feedback. We’re delighted to hear Akeem and Josh were so professional, helpful, and attentive throughout your experience, taking the time to understand what you needed from your car. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Very disappointing experience – serious concerns about vehicle condition and additional products
I purchased a Citroën C5 X from Hippo Motor Group for £15,050 and travelled around 200 miles to collect it.
Unfortunately, I identified multiple cosmetic defects immediately on collection, including scratches/scuffing and a significant cluster of paint damage. I raised these with Hippo before leaving and the vehicle was taken away for an attempted repair. The issues were not properly resolved.
Hippo initially offered £50 towards a buff and polish and later offered £200 as a goodwill gesture. The damage ultimately required two panels to be professionally resprayed, which I had to arrange using my own protection cover.
What has really disappointed me is the investigation afterwards. Hippo relied on its vehicle inspection when rejecting my complaint, yet the VHC supplied to me records the relevant bodywork and doors as “OK” and does not record the scratches I reported.
I requested the underlying inspection and preparation evidence through a DSAR. Hippo subsequently confirmed that it does not hold a separate 130-point checklist/PDI, additional preparation records, technician notes, pre-handover photographs or a separate audit trail beyond the VHC.
I also paid for Ceramic Coat protection. After questioning whether it was actually applied, Hippo eventually provided a certificate recording an application date. However, when I asked for the underlying evidence of the physical application, I was told they don’t hold technician application records, photographs, application checklists, product records, applicator details or a panel-by-panel application record.
This is particularly concerning because the Ceramic Coat documentation states that pre-existing paintwork marks and blemishes are excluded from the guarantee. Hippo’s position is that the defects were already present before collection, so I have legitimate questions about the condition of the paintwork when the coating was supposedly applied and what protection I actually received.
I’m not saying the coating definitely wasn’t applied. My concern is that I paid for a professional product and there appears to be very little underlying evidence of the work actually carried out.
This has been my first experience buying a car from Hippo and, unfortunately, it has left me extremely disappointed and questioning whether I would ever purchase from them again.
My experience has been that once something goes wrong, getting clear evidence-based answers is extremely difficult. I expected much better from a large motor group.
I am now taking the matter through the appropriate independent complaint process.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Mark,
Thank you for taking the time to provide such detailed feedback.
We’re sorry to hear that your experience has left you dissatisfied, particularly in relation to the vehicle condition and the subsequent handling of your concerns.
We understand that you have raised a number of detailed points regarding the vehicle preparation records and the documentation relating to the additional protection product purchased. As you have confirmed that the matter is now progressing through an independent complaint process, it would not be appropriate for us to debate those evidential points publicly.
We will, however, ensure that the relevant information and records are available for consideration through the appropriate process.
Thank you for bringing your concerns to our attention.
Team Hippo
Every thing was 5star service from the…
Every thing was 5star service from the finance to the delivery driver alan.i would definitely recommend
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Thomas,
Thank you for your fantastic feedback. We’re delighted to hear you received five-star service throughout, from the finance process through to delivery with Alan. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
From start to finish it has been great
From start to finish it has been great. Easy service, picked the car up and Liam was absolutely brilliant, left no stone unturned. Great credit to Hippo group.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Frazer,
Thank you for your fantastic feedback. We’re delighted to hear you had such a great experience from start to finish and found the service easy and straightforward. It’s wonderful to know Liam was absolutely brilliant during your collection and made sure everything was covered. We’ll be sure to pass on your kind words. We truly appreciate your support.
Team Hippo
Garry was very professional and a very…
Garry was very professional and a very lovely man
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Bernadette,
Thank you for your lovely feedback. We’re delighted to hear Garry was so professional and made such a positive impression. We truly appreciate your kind words and support.
Team Hippo
This has been the easiest experience
This has been the easiest experience. Matt and Catalina have been absolutely lovely and have made sure that the process went smoothly. Thank you so much!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Meredith,
Thank you for your fantastic feedback. We’re delighted to hear Matt and Catalina were so lovely and made sure everything went smoothly from start to finish. It’s great to know you found the experience so easy. We truly appreciate your kind words and support.
Team Hippo
Matt at Peterborough branch on picking…
Matt at Peterborough branch on picking up my new car , nothing but helpful and informative, really appreciate the good vibes and easy exchange on picking up my new car. So again thank you very much.
Kieran
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Kieran,
Thank you for your fantastic feedback. We’re delighted to hear Matt at our Peterborough branch was so helpful and informative during the collection of your new car. It’s great to know he made the exchange easy and created such a positive experience. We truly appreciate your kind words and support.
Team Hippo
Fantastic experience from beginning to…
Fantastic experience from beginning to end.
Big thanks to Lewis and Matt for the excellent communication and making the expunge simple and easy.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Jamie,
Thank you for your fantastic feedback. We’re delighted to hear Lewis and Matt provided excellent communication and made the whole experience simple and easy from beginning to end. We truly appreciate your kind words and support.
Team Hippo
Great service Liam made the process…
Great service Liam made the process very easy would highly recommend
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Lily,
Thank you for your fantastic feedback. We’re delighted to hear Liam made the process so easy and straightforward. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
helpful customer service from…
Very helpful customer service from Morgan who sorted out warranty claim and was very responsive.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Andy,
Thank you for your feedback. We’re delighted to hear Morgan provided such helpful customer service and was responsive throughout the warranty claim process. We truly appreciate your kind words and support.
Team Hippo
Good delivery
All said before, but in addition Allen who delivered the car deserves his own set of stars, very polite job done...
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Peter,
Thank you for your continued feedback. We’re delighted to hear Allen provided such a polite and professional delivery experience and deserves his own set of stars! We’ll be sure to pass on your kind words to him. We truly appreciate your support.
Team Hippo
Josh made the process incredibly simple…
Josh made the process incredibly simple and easy. Very polite and happy to answer any questions I had. 5 stars.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Imad,
Thank you for your fantastic feedback. We’re delighted to hear Josh made the process incredibly simple and easy, while taking the time to answer all your questions with such a polite and helpful approach. We truly appreciate your five star rating and kind words.
Team Hippo
Great from start to finish
From start to finish, I was well looked after and all questions answered. Kyle was great on the phone and Josh was very professional and good on the day of collection. Everything went smoothly. Car looks great too.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Arjun,
Thank you for your fantastic feedback. We’re delighted to hear you were well looked after from start to finish and that all your questions were answered. It’s great to know Kyle provided such helpful support over the phone and Josh was professional and helpful during your collection. We’re also pleased to hear you’re happy with the car! We truly appreciate your kind words and support.
Team Hippo
Great service from Hippo
Great service from Hippo. Fifth car purchase from them. Excellent customer service from Liam. Thank you.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Christine,
Thank you for your fantastic feedback and for choosing Hippo for your fifth car purchase! We’re delighted to hear Liam provided excellent customer service and that you continue to have such a positive experience with us. We truly appreciate your continued support and loyalty.
Team Hippo
Great service Josh great at…
Great service Josh great at Peterborough and Holly Brown on sales side very attentive and replied straight away every time I emailed her there was no pushy buy this warranty handover either bought 2 cars from here and will continue to do so too excellent service like buying cars here👍⭐️🔥
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Garth,
Thank you for your fantastic feedback. We’re delighted to hear Josh provided such great service at Peterborough and that Holly was attentive and always quick to respond. It’s especially great to know you appreciated the relaxed, no-pressure approach and have now purchased two cars from us. We’re thrilled to hear you’ll continue choosing Hippo. Thank you for your continued support.
Team Hippo
Excellent service from start to…Tracey and Nicki Matthews
Excellent service from start to finish!!
We were greeted with a very warm welcome by Olivia. Olivia dealt with our new car and went above and beyond to help us. When we picked our new car up again all staff were welcoming and the manager was also very tentative. We want to thank you for an excellent professional service.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Nicola,
Thank you for your fantastic feedback. We’re delighted to hear you received excellent service from start to finish and that Olivia made such a positive impression, going above and beyond to help with your new car. It’s also great to know the wider team and manager made you feel so welcome when you collected your car. We truly appreciate your kind words and support.
Team Hippo
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