HiQ Tyres & Autocare - Plymouth Bewertungen 

We had just arrived at Plymouth on the ferry from Spain when our car started overheating. We found HiQ Plymouth on google and contacted them. I explained that because we were on holiday we needed a quick solution to the problem and asked them if they could help. They said they could and gave us the number of a pick up truck company that would get the car to the garage. He did get us to the garage, but was very rude in the process. We were directed to the office where the car was booked in. This was Friday lunch time. Only after we booked in did they tell us that the earliest they could look at the car (not repair it... Look at it) was Monday. I appealed to them to at least take a look to see how serious it was but they refused. At this point I decided to cut our losses and arranged for a friend who we planned to spend a couple of days with to collect us.
Due to her car being smaller than ours we had to leave a large case full of clothes and 6 bottles of perfume in our car. We were assured that the car would be under cover and therefore secure. On Monday morning I called the garage to now be told that the earliest they could look at it was now Tuesday. At this point it was becoming clear that my car could be in the garage for a very long time and decided to transfer it to another garage.I contacted another pick up company who transferred my car to another garage within an hour of me calling them. The other garage had the car back on the road the next day. However when we picked up the car our suitcase and perfume were missing. I questioned the 2nd garage about this. Using CCTV footage they were able to confirm that the case was not in the car when it arrived. On checking with the carrier who only had one hour with the vehicle he explained that he had no need to go in the car. On contacting HiQ there was no offer to check to see if the case was in their garage or to check their CCTV. The response was, and I quote....- I aint got no case mate..Wish I had" There was no sign of a break in, so the culprit had a key.
I would like to be able to say something positive about this company. Sadly there is nothing. If I could give them a minus star rating then I would.

All good, been going there for years, always efficient, polite staff and all work required is explained and easy to understand.👍🏾

Excellent service when car needed a replacement wet brlt at a very good price.

Had my MOT done here today and couldn’t be happier with the service. The team was friendly, professional, and clearly know their stuff. They completed the inspection promptly, explained everything in simple terms, and were completely transparent about the results. I’ll definitely be coming back for future work. Highly recommended!

Very accommodating in fitting me in for a new tyre after a puncture. Helpful friendly professional advice.

I found the staff informative and prompt in all my dealings with them.
I have confidence in all the staff to provide a professional service along with some humor and banter.
HiQ have been taking car of my vehicle for a couple of years now. My latest visit was on;
Monday 23rd June 2025

From my 1st phone call to picking up my van the service I received from the service manager Paul was undoubtedly second to none! His attention to detail, knowledge and pure professionalism in my experience deems him an absolute asset to the company. I will 100% be a returning customer and recommend his service. Paul kept me upto date with every stage of our repairs and I couldn't be happier.

Efficient and knowledgeable staff make dealing with this garage a pleasure

Can not fault them at all. Friendly staff. Got me fitted in at short notice. Excellent.

Just had a Mot and a service done first class service as always can't recommend this company in plymouth enough many thanks again

Had my car Mot’d today, wouldn’t go anywhere else. Stuart took me for a complimentary full English and when we returned Mark was giving my car a full valet. Very impressed

Best Garage in Plymouth. The staff are fantastic and the customer service is second to none. I cannot rate them highly enough.

The staff are brilliant. They took the time to explain everything clearly so that I understood the issues with my car and they fixed my car without delay. I highly recommend and will continue to bring my car to their garage because their service is excellent.

I can’t recommend HiQ Tyres & Autocare – Plymouth highly enough. Mark, Stewart, and the whole team are absolutely fantastic—genuinely a cut above the rest. The level of service they provide easily surpasses anything I’ve experienced at main dealers.

What really sets them apart is their honesty, professionalism, and the pride they take in their work. I trust them with my Ferrari and Bentley, which says it all. You know you’re in safe hands the moment you walk through their doors.

A brilliant team delivering top-class service. Five stars, without question.

My first visit at this garage for my MOT. I was really looked after by all the team and they saved my Mini! It was good to see a manager so hands on. The receptionist really looked after my dogs whilst I was waiting in reception. He even made me a lovely coffee! The team really went the extra mile!

I can highly recommend them. Friendly people and as always extremely helpful. Overall a very great experience

Very friendly and welcoming staff. They got my car tyres fitted quick and easy- I’m very happy with the service. Thank you

The HiQ Plymouth are excellent !!! Trust them to give me best advice. Nothing too much trouble. Thank you team. 10/10

My partner sent the car in for MOT and the price that came back was staggering. With everything going on I gave them a ring to see why it was so expensive and was taken through everything bit by bit by Leigh and this really put my mind at ease. It was amazing customer service and I would absolutely recommend them

One of the most pleasant experiences from any garage that I have has experience with first class service and the mechanics are without doubt extremely skilled and enthusiastic in all their dealings. Nothing is too much trouble, from the shop floor and upto and including the admin staff.