HiQ Tyres & Autocare - Plymouth Bewertungen 

Great service and price. It's refreshing to find a business that's really customer focused in a world of mediocrity.

Five star service. Had an MOT failure and they got me in immediately.

Booked my car in today at 1500 hrs was told they were running late and about an hour late so got my wife to pick me up and go home normally about 10 minutes away the guy in the office rang me about 20 to five to say was all done we drove back to hi q to collect my car on arrival at 1705 was told by the guy in the garage that the office was closed and they have gone home. I said well I need my car for work in the morning at 0530 he telephoned the guy from the office then came back and said sorry gone home nothing we can do pick it up in the morning. I said sorry but I need my car for work. He phoned the guy back in the office who spoke to me and he said sorry but will have to collect it tomorrow. I said you will have to come back so I can pay and have my car back. He was very rude and hung up on me and said before he did and said see you in the morning.how rude and very poor customer service.both me and my wife's cars have been using them for a while but won't be back. Very poor customer service .

Update 05/01/25
Had an email back after a few weeks saying they take customers complaints very seriously and promising to look into this .that was in October and heard nothing back at all from Hi Q.
As I said very poor customer service.

How top level service should be. Absolutely blown away by the customer service and help given. Everything was explained to me ( in simple terms ) as i am not a mechanic. Forget all the horror stories you hear about garages, just come here. This will now be my garage from now on. Really loved the little touches, from even getting a coffee why they explained what was wrong with my car. Just wanna say a massive thank you the team

I’ve used this garage for years. ALWAYS reliable and professional, there’s no need to go anywhere else !! The team are fantastic !!

Great place. Always helpful and fit you in quickly

Just got four new tyres and tracking done on a Saturday. So easy to order the tyres and book online, got a phone call the following day to confirm and to pay for the tyres. Nice clean waiting room with coffee machine, and friendly staff, and the main thing is the mechanics did a great job, love the feeling of fresh tyres and the tracking is perfect. Will be back in the future and would definitely recommend.

Fast and far cheaper than main dealer with no lack of quality. I would/will recommend to family and friends.

All good but we’re rather later than expected handing car back after MOT

Staff are pleasant. Good price on exhaust back box, but I was charged £20.25 by them to ‘inspect’/look at the rest of it. I knew all along there was nothing wrong with it - just the backbox needed replacing. That dont seem right…

Further to their what i consider inaccurate and defensive response they did NOT inform me at all that the inspection would cost £20.25. I was happy with the quote over the phone but had no idea at all the quote would include that charge to essentially just check exhaust is not leaking gasses when running. I knew it wasnt and i also knew it was safe and secure.
I will not return to HIQ again

Friendly staff, nice waiting area with free drinks, good communication, quality work and fair pricing. Highly recommended.

This garage is amazing and all staff always happy to help and have never had an issue in all the years coming here, Highly recommend.

Gone for some service work with HiQ before, brilliant service then and with my resent MOT I decided to use them again, failing the MOT they were helpful, explained the issue to a novice like me booked me in very quickly for the repair and retest, overall great service.
I will be using them again and will recommend to anyone looking for repair work on there car

I would highly recommend hi q they are professional and all work done is to a high standard.

Courteous and prompt,
Helpful,and prices that match or beat others.

Easy to book, convenient location. Friendly and helpful staff. Competitive pricing! What's not to like.

I had a flat tyre while on holiday in Plymouth. The team replaced the tyre really quickly. One of them even drove off to get the new tyre. Special thanks to Paul who took the wheel home to repair a crack. Really friendly and efficient service. I've recommended them to my father in law who lives in Plymouth.

Always really lovely, quick and don't overcharge

Week before managed to book in for a service and mot, 2 tyres and tracking so did have to keep overnight but did call the next day at 0816 saying car was ready so massive thankyou and kudos to all concerned for staying and sorting... Never rush a mechanic! Excellent thorough report easy to read, excellent staff to speak to, see you next year again!