HockeyMonkey Bewertungen 

No response from customer service.
I ordered 2 items but never received them.
Virtual assistant answering with apologies, but never a solution or help.
Never ordering from here again.

I bought a jock for my son. It arrived and is NOT a HOCKEY JOCK. There are no velcro strips on the legs for which to attach the hockey socks.
You'd think a website like HOCKEYmonkey.com would send you, you know, HOCKEY stuff.

Anyway tried to get in touch with them for a return and it says the item cannot be returned. It's never been used! Try to get a person by chat box on their website.. it's just AI, which doesn't get you to a real person - EVER (been waiting 30 minutes). So I phoned them, still waiting another 30 minutes later. This company is @ss for customer service. Should have just ordered from PureHockey and returned them at the store if needed. F this company. Absolute thieves. I'll be reporting the charge to my credit card as fraudulent since they sent me a product that wasn't acceptable, and now they won't respond to inquiries.

Porscha was a delight (not a delete) to speak with and she helped me resolve my issue with humor, grace and efficiency. Great customer service

I placed an order on HockeyMonkey and my payment was successfully charged from my Visa card. However, my order never appeared in my account, and I never received any confirmation or the products I paid for.

I contacted customer support multiple times, but I either received no response or no real assistance. I provided proof of payment, but the issue has still not been resolved.

Because the merchant failed to deliver the order or process a refund, I had to contact my bank and start a chargeback procedure.

This has been a very disappointing experience. I expected much better customer service from a well-known retailer. I cannot recommend HockeyMonkey until they improve their customer support and take responsibility for payment issues.

Both of my sons ordered custom True player skates ($1500 each) at the beginning of March. There was a three week turn around. On April 11, we called the store and they said they just received the order. My son went to pick the skates up and they were missing their blades and other items. My son mentioned it and they went into the back and came out with the missing items. My son wanted his skates baked and he had to do it by himself burning his hands. Once he got home he could not get the blades in either holder. We also tracked the orders and found the store had received the skates three weeks prior and never called us and lied about when they were received. We went back to the store and they confirmed the holders were bad. They offered us Bauer holders or the original True holder. My son picked the True holder because he ordered custom skates and not Frankenskates. It has been three weeks so far and we still do not have the skates back. We keep getting emails stating we hope to have it resolved by Friday or this or that day. They could have ordered him a whole new pair by now. He is supposed to be playing in a tournament this weekend and cannot because he doesn't have his skates. This is unacceptable and I would not order anything custom from this store. This isn't the first time we have had issues with custom orders. Lesson learned. Beware because you will get nothing but false promises and be without your gear. At his point we want a refund to order somewhere else.

My experience is do not buy online from this company under name hockeymonkey in texas. I bought the ice skating size 9 but it loosely fit therefore I returned it in the same condition but I only got half the money I paid for. Even when I go online processing return it said you would get back certain amount but once item returned they deducted more than what they said after charging you shipping and returned shipping. In summary best to go to Local store, don't buy online from this company because you would loose more money even though you return it in original condition and this is the only place you can do a review. They don't even have legit site exists on Google for you to do the review so I'm sure there are a lot of people had bad experience but couldn't do the review. Their reviews said 4.6 probably fake.

I purchased hockey equipment for a long time and spend quite some money with them.
Recently four hockey sticks for USD369.- each.
The first stick snapped during the first use (warmup)
So I did my first warranty claim.
And guess what, I received an automated responce to contact the equipment manufacturer.
I recommend strongly not purchasing from Hockey Monkey. Especially hockey sticks, which break faster than you will be able to replace them on your own expense and trouble

I ordered hockey goalie sticks and got the order confirmation. However, a week later they returned the money to my account with no explanation. I called and chatted with a customer service agent and they basically BLAMED ME for THEIR ERROR. They didn't offer me anything in return. Not even a 10% discount.

I used to be a loyal hockey monkey/goalie monkey customer but since they blamed me I am switching to another company.

Support is the worst. Can never get through phone support. Email support was giving me a deal for the hassle I have been going through on an order. Once they offered me the deal they no longer kept in contact.

I ordered Senior socks at 28". They sent 23" - 24" socks. Three attempts on my part to ask for a pre-paid shipping label to return the socks and request proper size have gone without acknowledgement. I confirmed my order details on their website. Still no response from Hockey Monkey. Seems they make it deliberately difficult to make a return because they do not have a webpage option to address an error on their actions.

I ordered a stick form this company, and when it came in it looked like it was refurbished. I thought I was getting a good deal, but I guess the only reason it was on sale is that it looked damages at the bottom end of the shaft. I would not trust this company, you are better of going to a store and seeing what you are buying, because they will send you broken goods, and when you reach out they just say tough luck. I am really disappointed. Use at own risk, just dont be surprised if they send you something altered.

Ordered a pair of skates and at first i was kinda scared cause of all the bad reviews i seen but that must just be people being ignorant. I received my skates very quickly and they were perfect! Definitely recommend.

What terrible customer service. After dealing with a faulty website my order is finally placed, yet I receive a call the next day saying they're out of stock. The only options they give me is two inferior skates at the same price they're listed on their site as if it's a "deal". Then customer service gets passive aggressive with me. Order elsewhere

Item returned to sender 2weeks ago. I have spent over 2hrs on the phone but I can't get through anyone. I have sent 5 messages but I have gotten no response.

Do no buy from this website!!!

Horrible if I could leave no stars I would. They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.

Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful. It took them over a week to respond by email and they told me to use a magnet, which I tried but didn't work.

If I could leave 0 stars I would!!! My box was left at the bottom of my driveway in the pouring rain. Paid $15 for shipping. They won’t refund my money nor will fedex!! Will never order from them again!!!

Terrible service, stole from me basically.
Charging me 2 times for shipping orders for items they sent incorrectly.
Buy anywhere else but here.
They sent wrong items and charge you twixe for sending you the correct item.

I wish I had read these reviews before placing an order...I am frustrated and angry that I didn't. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it's automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey.ca are a complete waste any of your time. Unreal!

Unfortunately I did not read reviews of this company before I purchased. All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal...what a scam!