You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
It's always very easy and quick to get through to someone - no bots! - and always efficient, friendly and helpful. Shannon was particularly professional and helpful today.
Unternehmen hat geantwortet
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Hervorragend
2488 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Repair to cooker
Repair men was friendly and completed the job in good time . Arrived at the time slot he said .
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Vicky,
This is great news the job was completed with minimal hassle.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Mrs Maher,
We are delighted you were happy with the outcome.
Many thanks
Justin
EXCELLENT CUSTOMER CARE
ACTUAL CUSTOMER CARE. Always informed of progress of repair. Excellent service all round. Staff very polite and empathetic to the situation.
5. August 2026
Antwort von Home Appliance Guard
Hi Mr Walsh,
We are delighted to have provided a positive outcome!
Many thanks
Justin
Bee was very knowledgeable and helpful…
Bee was very knowledgeable and helpful in understanding what the situation was with my product disfunction and was earnest in her approach to help. I give her 5 stars on all counts as she went above and beyond.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Jo,
We are so pleased we could assist you over the phone with your query!
Many thanks
Justin
Timeslot
Turned up on the day, though a little later than the expected time slot, not guaranteed of course .
Did a good job .
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Paul,
We are pleased we could provide a positive outcome for the job.
Many thanks
Justin
Really helpful staff, no sense of being pressured.
Really helpful staff giving no sense of rushing me to make a decision. Answering clearly any questions asked. Being fully knowledgeable about their services and being respectful and pleasant in how they speak to their customers.
11. August 2026
Antwort von Home Appliance Guard
Hi Sandy,
This is great feedback to hear. We're always happy to help.
Many thanks
Justin
Good service and delivery of new TV.
11. August 2026
Antwort von Home Appliance Guard
Hi Susan,
We're delighted we could assist you!
Many thanks
Justin
Good service
Staff on the phone are always helpful get everything sorted out really quickly, and always a good service from the repair people
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Marie,
This is great feedback to receive!
Many thanks
Justin
Had excellent help from Bee today when…
Had excellent help from Bee today when I called, she booked in my repair but there was also a couple of issues with my account which she sorted for me. Excellent service
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Paul,
We are thrilled we could be there to help with any queries.
Many thanks
Justin
I was told one price for a year and…
I was told one price for a year and charged for 3 so not happy
28. Juli 2026
Antwort von Home Appliance Guard
Hi Corinna,
Thank you for your feedback.
I'm sorry to hear you're unhappy with the charge. I'd like to look into this for you, so please email us at customer.support@homeapplianceguard.co.uk with a little more information about the price you were quoted. I've checked your account and can't see any discrepancies, but I'm happy to investigate further.
Many thanks,
Charley
Veryprompt and efficient carried outthe…
Veryprompt and efficient carried outthe repair very well
7. August 2026
Antwort von Home Appliance Guard
Hi Tony,
This is fantastic to hear this praise.
Many thanks
Justin
Jay was extremely helpful
Jay was extremely helpful and knowledgeable and explained everything I needed to know today regarding making a claim
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Vicki,
We are delighted we could assist you through the process.
Many thanks
Justin
From my phone call to completion…
From my phone call to completion of work on my washing machine the service was excellent, polite and helpful from reporting the fault to aranging an engineers visit for assessment and then engineer to complete work was smooth and I was informed every step if the way. A***
7. August 2026
Antwort von Home Appliance Guard
Hi Daphne,
We're very happy to hear that throughout you were satisfied with the service provided!
Many thanks
Justin
Home Appliance Guard Service
I was really impressed with how quick Home Appliance Guard got an engineer to repair my dishwasher.
The engineer was polite, cleaned up everything after making the repair l. A quality service I would recommend
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Nicholas,
We're delighted to receive a review on your engineer experience!
Many thanks
Justin
Excellent service from start to finish…
Excellent service from start to finish thank you ...
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Janet,
We're really pleased to hear this feedback!
Many thanks
Justin
Washing machine dilemerl .
Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Susan,
We are so pleased to hear this feedback on how your experience went!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Yvonne,
We are delighted we could rectify your appliances fault.
Many thanks
Justin
Great customer service
Reasonable, quick repair most of the time, and appliance replaced if not repaired.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi James,
We are happy that we can always look to provide a solution for your appliances!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Bee,
Thanks for taking the time to leave your feedback.
Many thanks
Justin
I have all my household appliances…
I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Suzanne,
This is great feedback to receive on your experience.
Many thanks
Justin
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