You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
It's always very easy and quick to get through to someone - no bots! - and always efficient, friendly and helpful. Shannon was particularly professional and helpful today.
Unternehmen hat geantwortet
The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Hervorragend
2487 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Home Appliance Guard customer service.
When telephoning Home Appliance Guard to arrange a repair, the automated message gave me the choice to have their customer services call me back rather than waiting on the line. I was happy to use this service and received a call back within 10 minutes. Bee was very helpful and pleasant to speak to. She advised me of the process to arrange for one of their repairers to come to my address to fix my appliance. She also checked and updated my account information as well as transferring my call to the relevant department to receive a quote on other appliances.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Pauline,
This is great to hear you had a positive experience over the phone.
Many thanks
Justin
Amazing Customer Service
Fantastic customer support, very helpful and friendly. Thank you Bee for all your help.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Jas,
We're always here to help if you need us.
Many thanks
Justin
Staff friendly and helpful
Staff friendly and helpful. Dealt with issue quickly and efficiently. Thankyou
27. August 2026
Antwort von Home Appliance Guard
Hi Gareth,
This is brilliant news that your issue was dealt with promptly.
Many thanks
Justin
Bee was incredibly helpful
Bee was incredibly helpful, clear and concise. Thanks for your help
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Sara,
We are delighted we could assist you.
Many thanks
Justin
Very swift response thank you
19. August 2026
Antwort von Home Appliance Guard
Hi Carol,
This is great news we could assist you promptly.
Many thanks
Justin
Easy process to book an engineer.
Easy process to book an engineer.
He fixed the issue quickly.
Would recommend.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Mrs Miliotis,
We are pleased the issue was resolved!
Many thanks
Justin
I have paid for appliance cover since…2021 & claim refused!!!
I have paid for appliance cover since 2021 and never claimed until now. I have a Neff double oven which the grill element has dropped. The fitting screw has fallen out due to the fitting corroded.
I am informed this defect is not covered as corrosion is involved!!!!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Pyne,
We're sorry to hear you're unhappy with the outcome of your request. Unfortunately, we're unable to locate your details from this review. Please contact us at customer-supportteam@homeapplianceguard.co.uk with your plan information, and we'll be happy to look into this further.
Kind regards,
Alicia
Reported problem on Friday
Reported problem on Friday, had call from We Repair Ltd on Saturday and They repaired the cooker on Sunday.
The cooker is working properly now.
Very happy with the service.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Cindy,
Thank you for your feedback. We're pleased to hear that the repair was arranged quickly and that your cooker is now working properly.
Many thanks,
Alicia
Great company :-)
Very helpful when my dishwasher broke down. It couldn't be fixed and two options were given for replacement. After discussions, my new dishwasher was delivered and is working perfectly. Highly recomended company.
21. August 2026
Antwort von Home Appliance Guard
Hi Georgina,
Thank you for taking the time to share your experience, I'm glad to hear you're back up and running!
Kind regards,
Charley
Spoke to a really nice person ( Bee )
Spoke to a really nice person ( Bee ), who helped me with my request. She was very helpful and polite.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Kevin,
Thank you for your lovely review, I'll be sure to pass on your kind words to Bee!
Many thanks
Charley
Yeah brilliant courier picked up my…
Yeah brilliant courier picked up my poorly PS5 last Friday,and it came back fixed yesterday, great service
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Andy,
I am glad to hear your PS5 is feeling much better!
Thank you for taking the time to share your experience.
Many thanks,
Charley
Washing machine repair
Company came out within a week,diagnosed the problem,had to order the part,made an appointment for a week later,then got canceled on the day,made another appointment which got canceled again,then got a phone call to say the engineer has got your part,but is now on the sick,so they wanted him to complete the job,anyway 3 weeks later got appointment for a another repair company to come out to see the job,where part was orded again,and was completed 4 days later.Got there in the end.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Alison,
Thank you for your review. We're pleased to hear your appliance is now fixed. Unfortunately, we haven't been able to locate your account from the details provided. If you'd like us to investigate further, please get in touch via email customerservices@homeapplianceguard.co.uk with some additional information and we'll be happy to look into it.
Kind regards,
Alicia
Excellent service called Monday morning…
Excellent service called Monday morning Tues got told they would be with me 7.15 /10.15 on Wednesday they were on time and machine was all fixed by 9 Wednesday morning
20. August 2026
Antwort von Home Appliance Guard
Hi Tracy,
This a great turnaround to have your appliance back up and running.
Many thanks
Justin
Great experience thank you for fixing…
Great experience thank you for fixing my tumble dryer
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Julie,
We are delighted your Tumble Dryer is working!
Many thanks
Justin
Very good service
Very happy with the repair. Service was very good
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Shoanne,
This is fantastic news to hear!
Many thanks
Justin
Very friendly and proffessional
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi,
We appreciate the kind feedback.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Kim,
Thank you for your review.
I'd like to learn more about your concerns so I can look into this for you and see how we can help.
Please contact me at customerservices@homeapplianceguard.co.uk, and I'll be happy to assist.
Kind regards,
Charley
Bee was so lovely & easy to speak to
Bee was so lovely & easy to speak to. So helpful & knew what she was doing so refreshing to speak to someone so nice thank you for your help Bee 😁
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Mairi,
This is fantastic news that we could assist you!
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Jane,
Great feedback to receive! We appreciate it.
Many thanks
Justin
Repair to cooker
Repair men was friendly and completed the job in good time . Arrived at the time slot he said .
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Vicky,
This is great news the job was completed with minimal hassle.
Many thanks
Justin
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