Saraf FurnitureBewertungen 

I made a terrible mistake of assuming that this online store was reliable and placed an order for 4 bedroom sets. The purchase and initial supply happened in December 2024, after we received all the furniture, their installer came over to install the furnitures, which was when we realized that one of the pieces was broken. Their installer immediately notified his coordinator and I had also informed the company about the damage. I was told by a customer care guy that a replacement would be sent to us, later upon calling, we were told that the broken piece would be picked up and only after that would the replacement arrive. We waited and waited for 6.5 months after which a customer service guy called Ankit Kumar said they would send a carpenter instead to fix it. I have been waiting since a week and now they say they will arrange a carpenter next week. There were 3 guys 1 spoke with in this company, Abhishek, who took the order who had claimed was the manager, was very good while he took the order but vanished after taking the order. Ankit Kumar and Arun Kumar both customer service representatives, who are good only at giving excuses. All together a very bad experience. they do not care about the customers. You can follow up and probably their expectation is that you would loose patience and give up, or you as a client would find an alternate solution as I am going to do. Waited patiently for 7.5 months and have decided to take the loss and learn from my mistake. I would definitely not recommend anyone else to buy from this company, if you have any quality issue, you will fall victim to these crooks.

Many Issues...तारीख पे तारीख... Dates after Dates... still incomplete!!!

These guys are unprofessional.

I will never ever ask anyone to get the delivery from this guys, even if they are giving free.

Some lorry driver called and asked the address and don't even ask for language. And was asking to arrange labour / hamaal to deliver.

Then that mobile was not responding.

Note, they do not take our calls, it goes to call centre.

After a months follow-up, with untrained call centre, I received a call if I can take delivery between 8-10 PM. I was out for holidays for a week. I asked to deliver after a date.

Again after too many follow-ups, it got delivered, do not ask what I was needed to arrange the labour. The packaging was in the ultimate shape.

I follow-ed-up for the carpenter for assembling. Again took a week to get a carpenter's call. Again this carpenter kept giving dates. After another week, I arranged my own carpenter and got assembled my Kind-size-bed.

They are still refunding my 50% fees I paid to carpenter.

Purchased in Jan-2025, delivery was in January itself as it was ready. Got delivered in May-2025.

DO NOT PURCHASE FROM THIS STORE.

Regretting the purchase from Insaraf furniture. We have placed an King Size Bed order on 10th April of Rs.63K and delivery date was on 10th May however it was never delivered then nor anyone from the company contacted us such unprofessionalism.
After several follow up calls from our end they kept giving date after date still now no confirmation on delivery.
Now we don't know if we will even receive our money back. Please check reviews before you order from Insaraf furniture.

They have a huge range of furniture. Plus the rate was also genuine. In love with my new bed. Thank you

Order INSF641392133 was ordered on the 30th March we are sitting on a 4th of may, no traces of order yet. There was a purpose to order and get the product in 15 - 20 days, none of your employee called and confirmed that the order has been delayed.
Poorest of the services i have ever come across in past 1 decade. No customer experience, only thing that you guys care of is money, once received the company doesn't care how the customer experience is hampered.

they have lots of good verity product. must visit here

I had purchased a so called sheesam wood dinning table, which was of worst Quality. The chairs satrted breaking in a six months time, when checked the joints are not proper and filled with external material like wood powder mixed with fevical may be, Even the wood was not seasoned, started bending. The top of dinning table is like curve.
Pricing wise the quality is very very low grade. better to get the furniture fabricate from local carpenter, he will aslo do better than Insaraf.
After sales service is very bad and pathatic.......once they got the money they don't bother for the customer."DON'T GET TRAPPED WITH THESE PEOPLE.....THEY MADE YOU FULL AND FETCH YOUR HARD EARNED MONEY".

Dealing with Saraf Furniture has been nothing but a nightmare—they make sure you give up. No one should ever buy from them unless they’re prepared for a hellish experience!

Refer to my email below to understand what situation I have been put through by Team Saraf:

Saraf Team,

I am appalled by the inefficiency and lack of accountability displayed by your team throughout this entire process. The experience I have had with Saraf has been nothing short of frustrating, unprofessional, and outright unacceptable.

On February 4, 2025, at 6:08 PM, I received a call from Anand Sharma (who initially introduced himself as Suraj and later as Ashutosh) from 9653858022. He insisted that I place an order by EOD to avail of an ongoing offer. Since I was particular about customization on fabric, he explicitly assured me that the customization would be done as per my requirements. Based on this commitment, I proceeded with the order.

Fast forward to March 7, 2025—over a month later, and I am now being informed that customization is not possible. The reasons provided are nothing but excuses, citing the Holi festival, lack of fabric stock, and vendor delays. This is an outright breach of trust and a complete failure in fulfilling your commitment.

This level of service is unacceptable. Your team’s handling of this order reflects fraudulent and deceptive practices, where customers are misled into making bookings, only to be met with delays, broken promises, and a complete lack of accountability post-payment.

I demand the following, effective immediately:

A formal apology email acknowledging the miscommitments and the inconvenience caused.
A full refund of my booking amount without any further delays.
Failure to address this matter will leave me with no choice but to escalate publicly through all possible consumer forums and social platforms, ensuring others are aware of the kind of experience your company provides. It is deeply concerning that Mr. Raghunandan Saraf, the CEO, continues to allow such substandard service and mismanagement, further tarnishing the company’s reputation.

I expect a resolution immediately. Do not test my patience further.

Nothing is good about this company. I purchased a king size bed from this company and received damaged. Despite repeated follow ups there is no resolution. I did multiple emails and calls, their customer executives are very rude. There were no quality checks. They send damaged furniture. There was neither a replacement nor a repair. They will just keep giving false assurances until you get fed up and give up. There is no escalation matrix. Don't fall for their trap please. they are highly unprofessional company

All the negetive reviews written about this company are absolutely true. I purchased is bed from this company and received damaged leg piece. Despite repeated follow ups there is no resolution..Management is least bothered about customer service .. there are no quality checks.. They send damaged furniture.. After spending huge amounts,.. it is nightmare because they will neither give you replacement nor refund your money.. Customer care is just a sham... They will just keep giving false assurances until you get fed up and give up.. there is no escalation matrix. . They are not bothered once they get your money. Avoid dealing with such unprofessional companies

Absolutely the worst experience.
They delivered a broken product and refuses to send a replacement despite months of follow up. Biggest frauds. Stay and at all costs

We ordered two Sheesham wood wardrobes and a chest of drawer. All three furnitures,
- arrived badly damaged with multiple cracks.
- wood was termite infested and powdery stuff was coming out of the infested holes in wardrobes
- the back and under panel of all three furnitures was made of metal sheet and not wood.

Saraf furniture offered to repair the furniture. We paid for new furniture and not termite-infested damaged furniture that was not even fully made of wood!

I found a whole community consumers cheated by Saraf Furnitures on Facebook.

AVOID THESE SCAMSTERS

This company epitomizes everything wrong with consumerism: shoddy products, deceitful customer service, and a complete lack of professionalism. Here are the glaring issues:

Outrageous Sales Deceptions: They bombard potential customers with grandiose claims during the sales pitch, using a polished showroom as a deceptive facade to lure in unsuspecting victims.

Endless Delays: Timely delivery is a foreign concept to them. Expect products to arrive months late, even after countless follow-ups—if they ever arrive at all.

Abysmal Customer Service: Their so-called customer care is a joke. If you're "lucky" enough to receive anything, it will likely be damaged or completely different from what you ordered.

Inferior Product Quality: Just wait a few days—no need for weeks—and your product will likely break or become utterly useless due to their pathetic construction.

Misleading Communication: Their customer service reps are masters of deception, spinning tales that lead nowhere while offering no genuine solutions.

In summary, steer clear of this company at all costs. Don’t be fooled by their empty promises or the shiny appearance of their showroom; they are fundamentally dishonest and nothing more than a pack of frauds.
Note: I placed an order with Saraf after being misled by a TV documentary that painted them in a positive light, thinking I was supporting a worthy cause. It turned out to be nothing but bait for gullible customers like myself.
They might respond to this comment with some generic template, but don’t be deceived—that’s merely for show. Their understanding of customer commitment is non-existent, and those responses are just smoke and mirrors designed to mislead anyone reading reviews into believing there's actual support available. In reality, there is none; they do nothing to resolve issues.

Attached are screenshots of the futile email exchanges with their so-called customer care (which is utterly indifferent). They arbitrarily shift delivery dates as it suits them. Once you place an order, forget about getting a refund—no matter how long the delays stretch on. After waiting over a month past the promised delivery date, I had to dispute the charge with my bank just to get my money back. These people are the epitome of frauds and crooks. Better to stay far away from them.

The inordinate delay kills the happiness of new furniture, you can't be arrogant by saying we give quality, customers have to wait for atleast 100 reminders and 5 to 6 failed promises to get to the delivery.

We bought a dinning table from them which has a lifetime guarantee. Turns out both tables and chairs got infested within approx 2 months of purchase.

From then to now, its almost 6 months of us following up with receiving a standard reply ‘ of getting back ASAP’. This is really frustrating and a pathetic customer experience.

I would rate them in negative had there been an option.

Thanks,
Deepika
Gurgaon
9100949780

Terrible Experience with Saraf Furniture – Consistent Delays and Poor Customer Service

I am writing this review to share my extremely disappointing experience with Saraf Furniture and to caution others who might be considering making a purchase from them.

On August 3rd, I placed an order for two items, including a chair. As of October 13th—over two months later—I have not received my products. The company has repeatedly postponed the delivery date without providing any satisfactory explanations. Now, they're saying the items won't be shipped until November, which is completely unacceptable.

After this frustrating ordeal, I looked up other customer reviews online and was alarmed to find numerous complaints echoing my experience. Many customers have reported excessive delays, lack of communication, and unfulfilled promises. It appears there's a consistent pattern of Saraf Furniture failing to meet delivery deadlines and showing a blatant disregard for customer satisfaction.

What's even more concerning is the company's reluctance to issue refunds despite not delivering the products within a reasonable timeframe. Their customer service seems unresponsive and unhelpful, leaving customers in the dark about their orders.

Based on my experience and the multitude of negative reviews from other customers, I strongly advise against purchasing from Saraf Furniture. The risk of facing significant delays, poor communication, and potential financial loss is simply too high.

Beware: Do not be swayed by their product offerings or seemingly attractive deals. The company's inability to fulfill orders and their neglect of customer concerns are serious red flags. Save yourself the frustration and consider other reputable furniture retailers who value their customers and honor their commitments.

Dear Saraf Furniture
with reference to trailing mails and order number INSF616432133
I am totally disappointed with the pathetic irresponsible behavior from Saraf furniture team. I have been waiting for my order since 17th September and no one has the responsibility of informing me about the delay every time I have to call again and again.
It was promised that my order will be dispatched on 3rd Oct anyhow , then it changed to 12 october now you people are telling 15 october.

Now today as discussed with customer care no Mr. Arun Kumar Said due to technical difficulty item will be dispatched after 22 October.

We don't require the product anymore you people are totally fraud.

On the 10th Oct 2023, I purchased a solid wood jodhpur sofa set. Regrettably, I soon discovered a termite problem with the wood as well as unfinished product . Despite reaching out to both the customer care and support team, from last 5 months no resolution being provided. Every time the team says the technical team will visit on Monday but not sure which Monday they are referring too. Also one of the support team suggest me that you have to adjust what ever you purchase.

Not sure what I need to say.. I have requested the customer care team to ass on this issue to senior management, but they are saying they don't have permission to do the same.

Pathetic after sales service.

Ranjan

9989334279

Saraf furniture
I have been waiting for my furniture order #611822133 for the last two months with no light at the end of the tunnel.

You can only reach the customer care, who at every opportunity revise the delivery time lines upwards...

I am pretty sure that the company can be considered a fraud only on the basis of the way they treat their customers ( I have read about similar issues faced by other customers) no matter the quality of the product..

I have lodged a complaint in the consumer court and plan to take legal action.

The company is a good lesson on how one will be lured to online frauds in the future by big market players through attractive adds and product phographs on the website.

Peutric experience...However would like to thank Saraf furniture for the lesson on online fraud....

It's a fraud company. They take your money, harass you by not sending the furniture on time (they can take 2+ months to deliver too) and in the end send defective pieces of furniture.