J Sainsbury Bewertungen 

Wandsworth Road store. 20.05.23 23:00
I have been a loyal customer of Sainsbury's for nearly 30 years. I have always enjoyed shopping at the various stores and interacting with the friendly staff.
Unfortunately, in my experience, this has changed.
Two times in the last three months I have left the store after I disagree with a procedure or something else with a member of staff and then 2 or 3 others join in, gossiping amongst themselves and even shouting over at me from other tills. On the last occasion one of the managers was so rude that when I told him I was going to complain he refused to give me his name and walked off.
After my last experience I waited to speak to one of the senior store managers and explained that I have a disability, albeit one that isn't visible. That being shouted at and confronted by more than 1 member of staff is intimidating and triggering and likely to result in a hostile reaction. He apologised and said to phone in with my complaint. I did so and was told that staff should be more aware and certainly shouldn't be grouping together against you. That staff, one in particular, would receive training. I'm not sure if that has happened, but that same member of staff came over to join in again. My disability means that I struggle with going out at the best of times. Experiences such as this shouldn't happen. I'm hoping that someone from the store contacts me so I can avoid this happening to me again.

I will give Sainsbury this. They are convenient. I visit the main one in Poole regularly because it's on my way to work and that allows me to get in there at 7am when it opens. Avoiding crowds later in the day. Trouble is you seem to be an inconvenience if you do that. Staff are all shelf filling, so you feel like you're getting in the way. Only rarely do they say good morning. Because they're all shelf filling there's never a manned till. So you have to use self service. And the machines when they've just come on will often just freeze and not do anything. Tell the staff this and they say in an apathetic tone 'oh they're really slow first thing in the morning.' Well thanks for caring. If I encountered a problem where I work I would tell the customer what I was going to do to get it fixed. And I would make it so. In fact the other week I heard two staff talking about how people come in to look at the machines and fix them. Go away. And nothing gets done.
On this particular occasion I was using a self service till, because of course there was no manned one and no staff in sight. When I put my bank card in to pay absolutely nothing would happen. It said someone is coming to help you. Nobody did. I saw one member of staff walk past nearby clearly totally oblivious. After four tries with my card getting the same message to no avail for four mins I moved to the next till and did it there and it worked fine. I have filled in umpteen customer feedback forms about this issue. I have written to their complaints department twice. But nothing ever changes.
So they're ok to shop with, if you don't do it first thing. But don't waste your time on customer service feedback. Because it's clearly ignored. And if you do go in later in the day you will find the second lot of self service tills are more often than not closed. So what's the point in having them?

Absolute shambolic stores!

This retailer is beyond a joke now. Holding people hostage at self checkouts if you don’t have a receipt.

Criminalising before you even pass the last point of checkout being where the tobacco sales are and not only that, before you even leave the store!

Highly not recommended. I will be staying away from Sainsbury’s completely and advising everyone I know to do the same and to pass the message onto others.

End of the day I just walked out through the barriers as I had paid and was not being held back as some sort of criminal.

Ridiculous implementation! Criminal company as a whole!

My local Sainsbury’s has the Uber eats notifications sound on loud all the time. It is a maddening sound. I cannot go in there when this torturous noise is constantly on.

Why vacumm pack the chilled mince?? It has totally ruined it instead of being nice pieces of mince it now comes out the pack like mush & cooks down to watery thin mince that doesn't taste the same anymore. Surely there must be a better way to package it. I for one will not buy it again I would rather pay more elsewhere.

I visited Sainsbury's in Alperton on Friday 7th April 2023 to pick up some Easter Eggs and Bagels. I know that a lot of shops get an extreme bashing from many customers (Rightly so most of the time) as the staff is too busy to help you throw products into place (Know wonder stuff is bruised) or talking amongst themselves about how tired they are. That said. After locating the Bagels I made my way to the Easter Egg aisle I'd noticed on the way in. Anyway, as I was trying to make a choice I spoke to a member of staff (Gersina Dacosta) rearranging the eggs who by the way had a warm pleasant smile as we spoke. Also, seeing that I was having some difficulty making a choice she asked old the child was. Next, she directed me to an area whereby there were more Easter eggs for the ages of the children I was buying for. Despite the enormous task of rearranging just about the entire two eggs sections, Gersina had the warmest of smiles that would have defused even the most irate customer having a meltdown. I shared the information she'd offered me with other customers that acknowledged just how disappointed they might well have been had they not come across that section of eggs. So, thank you Gersina for doing I guess what you always do while on shift.

Wherever you look in store, poor quality prevails, both as regards their own label products and service. JS promote their quality at Aldi prices, so what better reason is there for shopping at Aldi? It's a no-brainer for our family and friends.

Terrible customer service in the Carlton Road, Nottingham store today.
Pizza on shelf said £5 Meal Deal. Not very clear which products were included, but only one side and dip option available so I took those and asked a group of three staff who were together on the next aisle. Senior staff member present confirmed I had selected the correct items for the £5 meal deal, so I went to the checkout.
Items came to £10.23! Assistant on the checkout knew that was incorrect so asked the senior colleague for help. The senior colleague went off to look at the shelf and never came back! Another staff member tried to adjust the total but was unable to do so. I was there so long that a long queue formed and a member of the public offered to pay the difference for me, it was so humiliating!
In the end I said leave it and went back to the shelf to have a look myself. The senior staff member was still there and again acknowledged that the items I had selected were labelled as a £5 meal deal but said that was incorrect.
I left without buying anything in the end.
The numerous staff present could have manually adjusted the total, or they could have offered an alternate product for the £5 meal deal. They did neither, they just acknowledged the error and scratched their heads while I stood waiting like an idiot!
I'll go elsewhere in future.

Cafe. No seasoning in scrambled egg, no problem I'll add my own. Oh no, they have run out of salt! Toast came dry, had to ask for butter. Obviously understaffed. Lady on toll nice. 12.30

Feed up of being asked to smart shop. What’s is
Wrong with customer service.

Decided to visit their store in Hempstead Valley this morning and older the breakfast and was advised that there was a 20 minute wait which wasn't a problem I waited 25 minutes only be told by a member of staff that the kitchen was short staffed and there was having problems which I assume to that anyway looking at the state of the tables were all dirty waiting another 15 minutes I decided to go to the till and ask for a refund where I was confronted by a very rude member of staff who wasn't able to work the till to do my refund and was very rude which not my problem I waited 45 minutes for a full English breakfast and was spoken to very rudely this woman needs to sort of attitude out we'll never visit again after experienced there today

Sainsbury's are the worse Supermarket I have ever come across my story :
I am disable so that means I cannot drive, cannot shop so I do on line shopping for that reason .
I did a on line shopping in December for Xmas all my Frozen food was un frozen and warm, fish ice cream etc out of date groceries the list goes on . After me chasing for a whole week still nothing from them eventually I get a voucher for the food no apologies nothing.
I had no choice to shop with them again I asked for a refund on my card they refused to do that so they put it back into my shopping e card which meant I had not choice to shop with them again .
Did another shop using the voucher yesterday to find that no communication from them until after the shopping came they substitute items charged me more money for something I did not want so I phoned them again this time I stayed on the phone until they sent me an email with the confirmation of the voucher still not received the voucher no apology asked to speak to a Manager guess what not available . I am so fed up with this supermarket quality of food they send you is just sub standard with expensive products . .

Sainsbury's Local, Camden High Road, middle of the afternoon. Grey, wet, cold, not in the mood for the absurd or the downright stupid. There is a local information board located at the back of the store, to the left of the self-service machines. One of the brain surgeons working here has placed a large soft drinks display up against this board, right in the centre, completely obscuring most of the adverts. Kind of defeats the object, yes?

What makes this even more idiotic, is that they should simply have placed the display about 18 inches to the left against a bare patch of wall - leaving the board clear for the public to read - whilst still maintaining a prominent position visible to customers in the queue, or walking to the till point. Basic retail common sense. Should I be working in this clown show? They couldn't afford me.

Local people use this opportunity to advertise activities and services which benefit the community, therefore, this is embarrassing. For all of you.

I've just paid £5 yes a FIVER for 500g Lurpak Butter... what the actual fudge is that all about!!! Why are Sainsbury prices ALWAYS higher than all its competitors?? I will not be shopping there again until they sort their act out and fall in line with other cheaper stores.

I placed 3 order and had 3 issues. I've placed a Christmas order that I'm unable to amend. Customer services are unable to assist and promise a technical response... Still waiting days on. Moving back to tescos

Today my shopping is being delivered and as uaual they don't have all the item's i ordered,no loaf of bread or bread rolls so now i have got to go to the shop and buy a loaf of bread today,same day as food being delivered

Overall had a nice experience, Just loved it

Be warned. We've used this store (Beckton) to deliver our shopping until recently (Nov 13 2022) Appalling service! So far deliveries have included a live rat and most recently bleach (not ours) spilled all over the food. We've rejected the order (with spilled bleach) and requested a full refund which five days after the order has still not been forthcomming.(despite being promised we'd have it in five days) The store manager hides behind clueless customer services agents and won't discuss the order with us....or return our money, so no alternative but to tell the public what a shambolic service to expect and serve a county court summons.

Did online order on Sunday for delivery Thursday. On Wednesday received email confirming my changes to my order. I had not changed my order but it had been reduced by over 50 pounds worth of goods. I spent the whole day
Trying to find out what had happened but each time I got through to the customer care centre South Africa the representative was not interested and had very poor English and just insisted that I had changed my order that morning. As this was obviously a serious matter as it meant someone had been into my account I decided to try tech kcal department which again was in South Africa. At least this person understood the seriousness and looked into my account and rang me back advising me to contact my bank where my card was cancelled. My Sainsbury order had to be cancelled and the matter escalated to fraud department. By this time it was evening and I was extremely stressed with no order
and no bank card. I have received no apology from Sainsburys and rang South Africa again who told me that they didn't understand what my problem. Was. I have now reported the matter to Trading g Standards and patiently await a new Bank Card. I ba e shopped with Sainsburys for 50 years but never again. The South African centre is not fit for purpose.

Bottle of Kraken Rum ordered arrived with security cap still on. Returned no refund phoned customer service no joy was asked for bank details no way was I giving them over the phone. Emailed got reply with ten pound credit for hassle week later still no refund complained again told store manager would ring to explsin and organise refund still no reply or refund . So obviously a scam by an employee. Think about it the bottle goes back and stick looks good so someone steals the bottle and customer pays up. Really is a joke . Spend hours on phone to get hapless person saying they will “Raise a case “ Saunsbury’s sort your business out please. Will now spend the next months making this my hobby to get an answer.