JDWilliams Bewertungen 

Quick and easy

Avoid using this catalogue. My interest rate was 75%, and when I asked them to lower it so I could settle my debt, they refused, unlike other companies offering 12-month plans. They also operate on a 4-week cycle instead of fixed monthly dates, making payment schedules unpredictable. Terrible company, and I look forward to paying off my bill. Exploitative.

Returned 2 pairs of boots a week ago still not seeing the return on my balance despite receiving an email from jd williams saying they have received the return so I rang to close my account and surprise surprise they said I still have an outstanding balance after trying to explain that these items had been returned and I had an email stating they had been received back the person said it takes 14 days to show back into your account I've never heard anything so ridiculous other companies returns goes back on within a day of them receiving the items back stay well clear of this company I would have given 0 stars if I could can't wait to get this account closed

Why have they changed the page set up,
You can't see the full items unless you tap on each one ,it's rubbish .
Been with them years ,don't like it now.

Used to love them but now, absolutely awful.
I ordered a pair of boots and a pair of shoes both the same size, simple enough yeh?
If you said yes, you'd be very wrong.
The left boot was a size 6 and the right was a size 9.
Any reasonable company would be disgusted by this, if you guessed they weren't, you win an orange.
They didn't see the problem, in fact they asked me three times what the issue with two completely different shoe sizes was a perfectly reasonable thing to send out. Not only did they not understand the problem, they told me a refund for completely wrong items was a goodwill measure.
Needless to say, I won't be using them again

Joke of a company, offer you a credit agreement then change their minds on first order, majority of they stock is overpriced. Would avoid at all cost

I have used this online clothing company for years. Rarely a problem with orders or deliveries. The online returns method is easy and clear to follow. If I do need customer service, I find they do respond within a day or two and do keep up responding to my problems until solved.

We bought this ‘Antonia’ dining set from JD Williams, assembled it exactly according to the instructions, and just 50 minutes later the glass tabletop suddenly exploded, completely out of nowhere.

Thankfully, nobody was hurt, but it could have been a very different story if a child or a pet had been nearby.

What is even more disappointing is how JD Williams handled it. They collected the set and offered us nothing but a refund. No explanation, no compensation for the damage caused to our floor, and no real attempt to put things right.

Company is a joke, constantly selling items they don't actually have in stock so end up cancelling your orders and you'll end up waiting 5 days for funds to be returned, literally last 4 orders have been the same, buy from Reputable companies People that actually send the items they are selling, thats definitely not JD Williams ...............

Should be called scalpwilliams, worse prices than scalpers, these people are scammers and thugs. They'll also take your money, cancel your order and then take a month to send it back to you. Suprised they dont charge you interest on it

Sometimes the card link doesn’t work and I have to fell in and pay

I ordered 2 two seater sofas online both pieces in stock payment went through as normal, when I checked delivery schedule I discovered one of the two sofas had been cancelled!! Not knowing what had gone on I phoned jdwilliams hoping for an explanation, I was put through to a very fast speaking individual,the agent spoke without a pause until I had to ask her to stop speaking! I was then told only one piece of furniture was available as the other identical piece was out of stock.I wasn’t informed of this. I’ve had to cancel the one piece of remaining furniture. I am currently using garden loungers to sit on and have ordered from another company

Too many emails back and forth. Asking for the same information multiple times.

Requesting evidence and signed information that does not reach the customer services team and have to go through everything again.

Evri lost my parcel and it took too long to sort out, several days in fact. Very stressful and unsatisfactory experience all round

Pokemon tcg packs at almost 500% rrp is abysmal. Such a joke. New sets still being printed and on sale currently everywhere are more than double any other high street retailer.

I sent a large value item back through their returns process and had to keep chasing them up to find out where it is. meanwhile I am actually paying interest in the faulty equipment. Every time I call I have to go through an automated process and then get asked the same questions again and then they do not even listen to what you are saying and use the reply " that is our process here"!

Quick and easier

Huge no - customer service is bad and they’ve added a random amount to my balance and have failed to rectify. Further proof of bad faith, is that they’ve now closed my account, to lock in a falsely added balance.

Bought 5 lots of furniture from JD Williams, 1 item a chest of 6 drawers - I had up for a few weeks and the drawers all started rubbing together and all opening at once whenever I opened the drawers. Sent an email of complaint to JD who sent out a furniture technician to have a look. The technician blamed me as the support leg hadn’t been adjusted upwards (even though this support leg was touching the floor and the drawers there was no gap) yet they’re saying I’ve built it incorrectly by not making the support leg higher. They won’t do anything about it even though the drawers are clearly faulty and can’t hold the weight of the drawers. The other sideboard I have which is the same size as these drawers has 2 big strong support legs which I’ve had for a year now and never had an issue! Says it all really doesn’t it. They really think a tiny little support leg is going to hold up 6 drawers. Yet they’re blaming me for it not being built right 🤔 NO it’s not been made fit for purpose to hold the weight of 6 drawers!!!!!!!
Money down the drain as I’ll have to buy new from else where. I certainly won’t be buying from JD again due to this and I’ve spent £100s with them the past year! Very dissapointed.