Thank you Jamie F, a great experience from start to finish. Having never ordered Cabrio Velux before Jamie was really helpful sending images, install video links etc Kept up to date with delivery tra... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The delivery was cancelled on me twice and then when it was delivered I asked if they could bring the big sheets to the back through the side entrance and they left it right infront of the house and j... Mehr ansehen
Unternehmen hat geantwortet
Jamie was an absolute star! I called for advice on packs of felt shingles for a gazebo. Talked me through the whole ordering process whist he drew up my order and the delivery was made next day.... Mehr ansehen
Unternehmen hat geantwortet
Absolutely brilliant service. Jamie Fenech was really informative and helpful when I was choosing the roof tiles, making sure I had everything I needed. The finished job looks great and I’m really p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über JJ Roofing Supplies
Vom Unternehmen geschrieben
Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.
We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.
Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.
We do this by offering quality products made from the highest quality materials at outstanding value for money.
As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.
So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.
JJ Roofing Supplies. If It's On The Roof We Stock It!
Vom Unternehmen geschrieben
- Huge range of stocked products
- We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
- Fast Nationwide UK Delivery
- We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
- 100% Safe and Secure
- JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
- Customer Care and Support
- We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.
Fast free nationwide delivery
Fast free deliveries for orders over £50*
There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery
Kontaktinformationen
Unit 6, Riverside Industrial Estate, AL2 1DT, St Albans, Vereinigtes Königreich
- 0333 700 11 11
- web.sales@jjroofing.co.uk
- www.jjroofingsupplies.co.uk
4,3
Hervorragend
3841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had to fight for a refund
Ordered items for a chimney.
Never were delivered in the time frame stated. I had scaffolding up and needed it and was told I would receive the order on time.
Paid via bank transfer.
It took 3 weeks from payment and a lot of phone calls to get a refund.
Their sales person who sold me the items was plain rude to myself and my elderly client who had paid from her account for the items. He never put the return request through, I had to call to get this done after their 10 working day terms!
Seriously not good.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Foster,
Thank you for modifying your original review.
We appreciate your experience has been frustrating, and we are working hard to take all learning opportunities.
We hope to serve you again more successfully in the future.
Excellent all round
Quick and efficient when I enquired about delivery times. Delivery team also excellent.
5. Juli 2025
Antwort von JJ Roofing Supplies
Dear Joan,
Thank you for your lovely review!
We are delighted to read you have had a positive experience, and we look forward to serving you again in the future!
Delivery of your velux roof lite
Delivery of your velux roof lite said 2 to 4 working days est. before I put my order in . Once ordered I get an email saying 10 working days at the earliest.
NOT A VERY GOOD ESTIMATE!!!!!!
To me that is poor service .
I have now got to fit the bathroom before the window!
3. August 2025
Antwort von JJ Roofing Supplies
Dear Mr Szydlowski,
Thank you for taking the time to leave this feedback.
As stated both on the website and on any order confirmation, sadly all delivery dates are estimates, as we cannot guarantee any delivery.
We apologise for the inconvenience.
Sorted a number of issues out for me
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Pollard,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
zakari is professional and courteous
zakari is professional and courteous
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Birne,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and that Zak was supportive and helpful! We look forward to serving you in the future!
Antwort von JJ Roofing Supplies
Dear Mr Clarke,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Took payment
Took payment, cancelled my order. Harassed me to review afterwards with multiple emails
14. Juli 2025
Antwort von JJ Roofing Supplies
Dear Mr Campbell,
Thank you for your feedback!
As expressed by our Order Processing Team, in this instance the tiles were unavailable company-wide, and we could not order a full pallet of a non-stocked product. We offered alternatives, and agreed with you to a refund when no alternative was satisfactory.
If you wish to revisit the matter please do not hesitate to contact us.
Great friendly customer service
Great friendly customer service, prompt replies and quick delivery. There was a delay but that was a courier issue not JJ roofing and Dale was extremely helpful throughout to get the delivery sorted,
28. Juli 2025
Antwort von JJ Roofing Supplies
Dear Rachael,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and Dale was as usual a superstar! We truly hope to serve you again in the future.
Very helpful staff order arrived prompt…
Very helpful staff order arrived prompt hassle free order 👍
26. Juli 2025
Antwort von JJ Roofing Supplies
Dear John,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Antwort von JJ Roofing Supplies
Dear Beverley,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Brilliant customer service
Cystomer service is excellent ordered coping stones lady called carlotta was dealing with my problem 2 of the stones were badly chipped carlotta was very helpfull even delivered free of charge to my home carnt thank her enougth would buy from this company again brilliant company thankyou carlotta and rest of team
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Holland,
Thank you for taking the time to leave us such a lovely review!
I am happy to have helped and hope to serve you again in the future.
Antwort von JJ Roofing Supplies
Dear Tony,
Thank you for taking the time to review us!
We are delighted to read your experience was positive, and we look forward to serving you in the future!
Jamie at JJ Roofing has been incredible…
Jamie at JJ Roofing has been incredible from the first moment I spoke with him. He could not have done more to help and make me feel valued. A very polite and considerate guy who was incredibly patient, and nothing was too much work. I would definitely use JJ Roofing again.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear John,
Thank you for taking the time to review us!
We are delighted to read your experience was positive and Jamie was supportive, and we look forward to serving you in the future!
helpful team
14. Juli 2025
Antwort von JJ Roofing Supplies
Dear Anthony,
Thank you for taking the time to review us! We are delighted to read your experience was positive, and we look forward to serving you in the future!
Don’t waste your time.
Don’t waste your time.
Delivery should have been two or three working days, but instead we waited over 2 1/2 weeks just to be told that our window was damaged in transit not once but twice, and it was also deleted off of their system by mistake so they didn’t know we had an order.
Shop somewhere else.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Zarnani,
As per our previous communication, sadly the delivery of your order was delayed due to carrier issues.
If you wish to continue discussing the matter please respond to our last email dated 22/07/2025 and I will be happy to further explain the circumstances surrounding the delay of the shipment.
Missing Parts
One of my roof windows was missing crucial fixing brackets and the handle. Currently seven days since I made JJ Roofing Supplies aware of this and I still haven’t received the missing parts despite making it clear that they were holding up the job and costing me money.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Mr Harvey,
Thank you for taking the time to review us!
We can see you placed this order on 28.06 and that you received the windows on 02.07. This issue was then raised on 15.07 and I can see that all information was passed to the Manufacturer on the same day. As these fixings are coming to you directly from Altaterra, they have provided us a despatch date of 18.07 with Royal Mail. We are monitoring this issue closely and we will keep you posted with any update.
A helpful lady
Further to my general review, I should like to add, Helen Walsh was the point of contact who ensured my order and delivery was dealt with to my satisfaction. Great work 👍 Thank you.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Alan,
Thank you very much for adding this to your review!
We agree that Helen is a superstar, and we are so happy you received the service you deserve!
Thank you for your order and we look forward to serving you again!
Not impressed with how pallet was…
Not impressed with how pallet was delivered. Several roof tiles broken because of the way the pallet was wrapped. Luckily I had ordered some spares.
30. Juni 2025
Antwort von JJ Roofing Supplies
Dear Mr Murphy,
Thank you for taking the time to review us!
We are sorry to read that the pallet was not correctly delivered - could you please reach out with a few details to customerservices@jjroofing.co.uk so we can look into this?
Great Customer Service
Zakari was incredibly knowledgeable and saved me a great deal of hassle. Polite, friendly, and super helpful — everything you'd hope for in a merchant. Their prices are very competitive, and I’ll definitely be using their supplies again in the future.
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Eman,
Thank you for your lovely review!
We are aware of how big an asset Zak is, and we are delighted you could get the service you deserve!
We look forward to serving you again in the future!
Fantastic customer service
Best customer service I’ve had from any company for as long as I can remember .Helen Walsh you are a star, thank you for all your help 😁
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Roofing Supplies
Dear Tamsin,
Thank you for your lovely words!
We also believe Helen is an absolute superstar, and we are so happy to read you are happy with the service and the order! We look forward to serving you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.