If I could give this company 0 stars I would. They advertised something completely different than what I received. I'm starting a PayPal dispute as they won't respond to my emails.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Delighted with my beautiful, stylish coat. Warm, roomy and chic - has been thoroughly soaked twice in last two days, but dried out easily and looks as good as new. The service I received was informa... Mehr ansehen
Unternehmen hat geantwortet
I'm so sad about the quality of louche dresses now, they feel like the cheapest, flimsiest things with cheap zips and buttons, loose threads etc. At full price of £60-80 the quality is scandalous, tha... Mehr ansehen
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Damenmodengeschäft
- Bekleidungsgeschäft
- Geschäft für Modeaccessoires
- Haushaltswarengeschäft
- Juweliergeschäft
Über Joy
Vom Unternehmen geschrieben
SHOP WOMENSWEAR
SHOP NEW IN
SHOP HOMEWARE
SHOP GIFTS
Founded in London, Joy has always been about being unique and different. As well as selling principally women’s clothing we also stock a wide range of accessories, homeware and gifts as well; anything that fills the shopping list bringing Love, Life and Laughter to everyone in abundance!
16 years later we launched our own label Louche, which has always been designed by women for women, and fitted and refitted on different body types. We are proud of our fit which is a challenge, as there is no exact fit and measurements to any size in Europe and beyond. However, once you have established your size you will find you will be that size throughout our website, enabling you to shop with confidence. Special consideration is made to fabric selection we always go that extra mile to find the very best quality, feel and finish.
The emphasis on fit encompasses all our styles. Trousers are all made with an element of stretch, shirts often have hidden elastic waistbands and tops always have extra ease. Sweatshirts and jumpers are always cosy, colourful and comfortable. Whilst coats are always a bit of a statement, we tend to leave black coats to others!
We are particularly famous for our dresses which we have a large selection of mini, midi and maxi styles crafted in unique, quirky and ditsy prints, colourful checks and premium quality plains. Did we tell you that 90% of our dresses have pockets?
Our ethos regarding design and manufacture is to produce products that have lasting appeal and anything other than throw-away fashion! When we hear stories of mothers handing down styles to their daughters, it gives us great pleasure and is definitely a direction to true sustainability. We are working our way through the whole sustainable journey which isn’t without its caveats and hope in a year or so to be almost 70% sustainable.
x
Kontaktinformationen
8-10 Beadman Street London, SE27 0DN, London, Vereinigtes Königreich
- contactus@joythestore.com
- www.joythestore.com
2,4
Mangelhaft
222 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to order and return online
Easy to navigate through website and place order. Had to return items which was straightforward. Good to have free delivery over £75.
8. Oktober 2024
Antwort von Joy
Thanks so much for your review - it's great to hear that you had a fab experience! :)
I haven’t received my parcel
I haven’t received my parcel. Was marked as delivery but I never received the coat . I’ve sent an email but I never received answer they completely ignored me. Don’t buy from them anything!
7. Oktober 2024
Antwort von Joy
Hi Dora,
We have issued a refund for your order. We had to investigate this matter with Royal Mail, as according to the records the delivery was made successfully. Unfortunately it seems as if someone else in your building has taken the parcel which should have been received by you.
Thanks,
Holly
Ordered a trinket box and a trinket…
Ordered a trinket box and a trinket tray and couldn’t be more happier, They arrived very quickly and they look even better in person than they did online would definitely recommend.
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Joy
That's fantastic to hear - we're delighted that you're so happy with your trinket box and tray!
Antwort von Joy
Thank you for the review! It's a pleasure to hear that the delivery was seamless!
Very pleased with the service and…
Very pleased with the service and quality of corduroy dress. Really nice
30. September 2024
Antwort von Joy
Thanks you for the kind review! We're very glad to hear that you're happy with the quality of your dress. :)
Lost my package, bad customer service
Ordered a dress in my size that was recently restocked. Paid extra for fast delivery. After 5 days of hearing and receiving nothing, I emailed about where my item was. I received a generic response with a link that I was already given during the despatch email and that they will update me about where my package could be. I still never received such an update and emailed again asking what was happening, especially as I paid extra for speedy delivery. I then received a very paltry response basically explaining that the item was lost in transit and I’ll be given a full refund as an “apology”. The item I ordered is now sold out in my size. Really bad customer service and it’s a shame because it was my first time ordering from them, but I will not be ordering from them again. Really disappointing and frustrating experience.
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von Joy
Hello,
We're very sorry that you didn't receive your parcel. This was handed over to our couriers and unfortunately it was lost in transit - rather than waiting for a trace on this which could have taken up to 30 days, which would have been inconvenient we immediately issued a refund in full for you. There's little we can do in these situations when a 3rd party has lost an item beyond issuing a refund in full.
Thanks,
Holly
Good quality products at a great price…
Good quality products at a great price point. Item arrived quickly and was as described. I will be purchasing more from them. Thanks.
16. September 2024
Antwort von Joy
We're really grateful that you've enjoyed shopping with us and we look forward to serving you again in the future! :)
Comfortable dress arrived quickly
Good quality, delivered quickly fits accordingly
13. September 2024
Antwort von Joy
That's fantastic to hear - we're glad you liked your dress!
Excellent service
Very fast delivery, also my exchange of dress for a different size went smoothly without any concerns.
11. September 2024
Antwort von Joy
Thank you for the lovely review and it's always good to get positive feedback on the exchange service!
Delighted
Really happy with my purchase. The skirt is lovely (but long on me - hadn’t realised I was part hobbit), but is gorgeous and flowy.
5. September 2024
Antwort von Joy
Thanks so much for your review! We really appreciate the feedback! :)
Antwort von Joy
Thank you so much for the great review. Fab to hear you loved your blouse! :)
Returns Process Not Good
My order value was £37.95 but only got £28.05 back. Most retailers nowadays do free shipping and returns but Joy charged £5.95 for shipping and then another £4 to return.
Needless to say I won’t be buying from Joy again, another regular customer gone I’m afraid Joy!
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von Joy
Hi Aamir,
I'm sorry about your experience. For the shipping charge I can see that you chose the express delivery option. We have free shipping for orders over £75 on our standard delivery service but this doesn't apply to express shipping as that is our one day delivery service. Do due to increased courier fees there is a £3.95 charge for returns which is detailed in the returns slip.
Thanks,
Holly
Antwort von Joy
Thanks very much for the positive review! :)
Easy to order
It was easy to order and the parcel arrived promptly and was well packed. No problems at all.
17. Juni 2024
Antwort von Joy
Thank you for your lovely review - we're so pleased to hear that we met your expectations!
Great service
Great service, prompt refund for one item in my order, that wasn’t in stock.
9. Mai 2024
Antwort von Joy
Thanks so much for your lovely review! We appreciate it :)
Antwort von Joy
It's fantastic to hear you're such an avid fan of our dresses! We hope they keep bringing you joy! :)
Antwort von Joy
Thank you so much for your kind review! :)
Orange over shirt
Excellent quality piece, lovely colour, fit true to size.
Prompt delivery
25. März 2024
Antwort von Joy
Thanks so much for your lovely feedback! We're truly appreciative that you were so happy with your order! :)
Easy ordering on line. Good quality product.
Easy ordering on line. Delivery made in predicted timescale. Well packaged and no damage to my order. I bought 3 artificial succulent plants set in gravel in glass pots for £10 + p&p. They are just the right size for my kitchen windowsill, good quality and they don't look artificial. Very pleased with my purchase.
27. Februar 2024
Antwort von Joy
Thanks so much for your review! Great to hear you liked your succulents! :)
Lovely blouse
Lovely blouse, very happy with my purchase and super fast delivery. Thank you
23. Jänner 2024
Antwort von Joy
Thank you for the great feedback - we're thrilled that you were happy with your blouse! :)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.