J&T EXPRESS UK LTD Bewertungen 

You guys are worst . You deliver product outside in open space without calling me.In delivery instruction it’s clearly mentioned(must call) we can’t find the the product because it’s open space with road . Why you didn’t call me ??? Why why . We will complain to police . Tracking number: JTUK100001125335

This company DO NOT DO ANYTHING TO HELP. THEY USE EXCUSE AFTER EXCUSE. Trustpilot has the same response to customers who have said they are rubbish. copy and paste is all the company is good at. I got through to them asking where my parcel was, (I just constantly kept pressing chat) after they delivered me a wrong parcel and the person corresponding to me, then went on to say it was out of her hands as she could not contact the courier(likely story), who didn't even ring the doorbell as they would have been told it was a wrong parcel for a wrong address. I have seen the company say email them and they will give people priority if they put their tracking number on it. I wonder if that works. I have emailed them twice in 2 days and I am still waiting for a response. The delivery photos the courier took and what TEMU have sent me to say delivery has happened, blatantly show the wrong address and the wrong the tracking number on the parcel that was delivered. My parcel, either the courier has stolen it or like me, it was delivered to a wrong address. How this company is allowed to do this is so wrong. They should not be trading. TEMU are losing customers by the bucketful due to this incompetent company. Heads up people, if you do decide to continue using TEMU, see if the option of choose your delivery company is available AND DO NOT CHOOSE J&T EXPRESS. Yes I have used capitals but this company need to know they are a shower of s**** (as I know trustpilot won't allow this word even though it is not too bad)

Agree with most comments here no useful tracking information no idea where the parcel is days after they collecting with Evri and Royal Mail is delivered within a day or 2, tried live agents 12 times at different days and times and always busy no agents available no other way of contacting them, hopefully Temu and others drop these fast

I ordered a package on the 20th July on Temu and it said it would arrive by the 4th August, it’s still not here and the tracking stuff hasn’t changed. This is appalling, I don’t know why Temu had to pick this delivery service even evri is better

Long term user of Temu and I've never had issues with a courier like I have with these folks.

I have 2 orders that should of been delivered last week that are still awol.

Attempting to contact a live agent is akin to locating a hens tooth... Non existent.

Temu sustomer support is beyond abismal.

J&T express tracking is worse than Yodel (which is saying something)

One of these parcels contains my sons birthday decorations which will now inevitably be too late to use.

Absolutely furious

Where do I start.

Updates are rubbish typical text below

The parcel is dispatched from the transit center to the next destination

No idea where anything is, when to expect delivery. A new low for Temu, just when we thought evri was bad.

J&T Express – delivery?
More like chuck and run.
The driver took close-up photos of the parcel clearly showing it beside his car, outside my boundary and on the pavement. He then proceeded to throw the parcel onto my front garden without ringing the bell or even knocking.
The tracking updates were equally useless, making it difficult to know what was actually happening with the delivery.
Apparently, “delivered” now means “chucked over the boundary and photographed from getting it out of his car.” Absolutely appalling service.
Package also ripped open at the bottom, looks like somebody was snooping.

This is the first time this delivery company is delivering my Temu order, and it will be the last Temu delivery if this is the company they insist on using going forward. Two deliveries have been out for delivery for over 7 working days, and I've received nothing, but luckily, I got a 4-pound credit off Temu, which I'll never use. And same as other users website shocking and phone line don't bother.

JTUK100000467445 another lost package .this one was out for delivery for 7 days . Customer service tried to say delivery issues and that the package in a transit warehouse.just admit youve lost it so i can claim a refund .

Delivery service is pants. My parcel must've been delivered to someone else, as I got someone else's parcel. Spoke to customer service and they said "I'll have to log a ticket". Most companies can ring the delivery driver, I know Amazon can. They customer service was useless and to be honest they are quite happy causing stress to the general public. Those who have rated them 5 stars have been very very lucky. Everyone else has had issues. Under GDPR this company has broken golden rules by supplying names and addresses of unknown people to other people and depending how dodgy that person is, means it could be used. I have lodged a complaint with the supplier about how this delivery company is dodgy. I have also asked trading standards to look into it for me after speaking to CAB.

I was nervous, having read earlier reviews. In practice, the delivery was actually fine. A bit more detail in the tracking app would be welcome, but otherwise no problems.

Cannot deliver a parcel properly by not delivering or leaving it outside for someone to steal it without leaving it with a neighbour and leaving a note informing the person waiting where it is delivered!

I would give nil stars if that was possible. Two parcels that are supposedly “out for delivery” have still not arrived and trying to get a sensible answer from J&T is not really possible (unless of course if you can understand and speak Chinese!). Their UK service numbers are useless, take ages to answer and even if you speak to an actual person you can’t have a reasonable conversation because to quote “that is not their responsibility”!

leaving a parcel on a step outside on a busy road isn't delivering, it's leaving the parcel in an unsafe place.

I have been trying to get support on a package that they say was delivered on 21st July. The delivery photo is a close up of the delivery label. I have not seen the package yet and none of my neighbours have either. I've been trying to get support from their phoneline (on hold with a repetitive message for over 12 minutes before I hung up), from their Live Agent (apparently no Live Agent has been available since they opened this morning, 4 hours ago) and half of the website is in Chinese, which makes it unusable. I have not received any actual help via email or any timeline for a resolution

I have to say after seeing the reviews I was sceptical and worried I wouldn't receive my temu parcel. But while I was reading these comments my phone rang, it was the driver to say he was here and my doorbell was broken.5 stars he could of easily walked off but went out his way to call me. He was super polite and friendly. For my first experience I'm very happy!

I live on the second floor and they left my parcel by the lift not even outside the flat. Went to track my parcel and looked the photo only to find it downstairs

I've usually had things delivered from temu by now, but the tracking on Temu that is being sent keeps contradicting itself. It's been in one place twice, but moved somewhere else then back to where it started. After reading these reviews I am very wary if my parcel lands, where it will get delivered too, if delivered at all. Temu needs to find a better company than this one and all these reviews have been put on in the last few days, so I think I'll be requesting a refund now from temu as this company are a liability. Untrustworthy, not following GDPR and sending out fake photos to say package has been delivered. I'll look forward to see the same response that this company sends out to everyone. You need to investigate your couriers, your whole system and try to convince the UK public that you are a decent company. Being called worse than EVRI is a definite insult.

Didn't receive parcel but says delivered. Not at neighbours. Driver took foto of parcel on his car seat!!! I cannot call the premium number from my fone and live chat is anything but live.
I cant understand how my order from temu can travel all the way from China with no problems but as soon as J&T express get hold of it it gets lost !! My own personal opinion is the driver has stolen the contents!! Dishonest scam company. Reported 'theft' to temu and told them I will not shop with them again if they continue to use this company as couriers. Who takes a foto of a parcel sitting on the drivers seat as proof of posting? Answer : A driver who doesn't want to be exposed as a thief!

'Congratulations' on actually being worse than Evri. Tracking said 'out for delivery'. Took the day off to ensure my parcel doesn't get stolen... No delivery. I called their 'customer services' number, I had to ask if this is J&T Express, as they don't say the company name when answering, just "hello" (so unprofessional). The useless woman said she was 'just admin', and couldn't help me. I called the next day, and it was delivered later. When I viewed the proof of delivery photos, they're of a completely different customer. Full name, address and door, clearly shown. Meaning someone out there had my full name and address on their delivery photos. I'm actually home again today, awaiting another parcel marked out for delivery. If the company I shopped with continue to use them, I'll no longer place orders. 0/5*