Kloeber - Made To Measure Windows and Doors Bewertungen 

Lovely doors. Slight delay in delivery as they were thorough in their quality control, well communicated. Installed by Nathan and Tom who did a great job, charmed my mum, and left us with beautiful bifolds and fixed light. Many thanks. Would happily recommend and use again. Tom

We are delighted with our timber framed flush casement windows and French doors. Lee was an immense source of knowledge during the pre ordering stage. Nothing was ever too much trouble - from recommending cost savings to ensure we could secure the products we wanted in line with our budget, right down to advising on finish and handle selection. Charlotte, in customer services, was able to liase with Hometech who did a fantastic job on repairing damage that had been sustained to one of the frames such that no one would ever know it had been there. All in all thrilled with our new windows and doors - they have transformed our refurbished 1960s property.

Great looking doors that will hopefully prove their quality as well in the years to come.
What made the biggest difference at the crucial part of fitting were our amazing fitters Shay and Richard.
Super helpful, meticulous and calm. We did hit an issue for a fitting that was scheduled and was urgently needed.
Shay and Richard’s care and flexibility to help us meet our deadline helped so much get past a very stressful challenge in our project.

Had various units supplied & fitted by Klöeber via a third party contractor. From the day they completed (& left site) we've numerous issues with the finish, the locks, the sealant. All in all pretty horrible. I've been reliably advised that the contractor has been trying daily to get a date to return to site to resolve. Sadly there appears zero appetitie.

Due to damage accidentally caused by the key we needed some paint to match the powder coat finish. I called customer services and spoke to the customer communications manager, Charlotte, who identified the exact colour and arranged a complimentary bottle of touch-up paint to be shipped to us. This arrived within 48 hours and has made an invisible repair. Well done Charlotte, that’s excellent service 👏

Kloeber

Superb sales and support team in the showroom, over the phone for technical queries and communication regarding installation. Really happy with the quality and look of the bifold doors and windows. Without a doubt 5 stars up until this point.
However, shocking installation by sub contractors which has left us with a catalogue of errors to resolve by an unresponsive, mostly unapologetic and unprofessional warranty team who took five months post installation, with scores of phones and emails from me to chase them up, to resolve the issues. All three doors had to be taken out and installed causing damage to finished plastering and decorating. Pitiful and embarrassing customer service, which even after months of chasing offered insulting compensation for the huge amount of inconvenience caused, and multiple calls to get replastering costs covered.
As if this wasn’t enough, five months after installation we have had to chase up again (never one call to get things sorted with Kloeber…) regarding issues with the paint work on the sills of two of the products. Possibly due to the initial poor installation, we have many latches that have rusted after just a few months. We had planned to replace other doors and windows with Kloeber products but now wouldn’t touch them with a barge pole and would encourage anyone considering buying to reconsider. Having had many replacement doors and windows from various companies, I am still in shock at the appalling service from Kloeber.

Very easy and efficient replacement service for broken hinge.

Reece and Alex were first class. They have undertaken an tricky installation of new windows in to an old building and the end look is exactly as I had envisaged it. They both worked in a professional diligent manner throughout the installation. Nothing was to much trouble for these guys who are a credit to the company and the best advert the company could have. I would have no hesitations in specifying Kloeber for phases 2 and 3 of my project especially if these 2 guys are involved as they have demonstrated an eye for detail and a commitment to quality. Well done guys....!

I had Dom and Nathan from Kloeber out o carry out an adjustment on one of our doors.
Really helpful and informative guys and carried out the adjustment quickly and cleanly.
A credit to Kloeber!

Kloeber designed and installed our 6m wide Uberslide doors for our renovation and did a phenomenal job. Toby in design and sales, Chloe in coordinating everything with our builders, David and the guys during the install. We also managed to lose the latch cover for the emergency manual door opening mechanism which Toby sorted out by replacing.

We were really happy with the whole process and working with Kloeber. The doors are absolutely beautiful installed and they continue to attract compliments from every visitor we have. You really do get what you pay for with these guys.

Tony, Matt and Sam have just finished installing my gable end glazing, Uberslide and Funky front door, on what is one of the most awkward build sites you could think of.
They turned up bang on time and spent 3 days doing brilliant job. They explained everything clearly, with lots of advice and guidance for my own parts of the job.
It was a welcome change to have the team just deal with all the difficulties and complete a faultless job.
Thanks very much guys.

Timber windows with paint flaking off, exposing the bare timber underneath after just one year. Kloeber's solution: fix it yourself. Good looking products but quality has massively declined since we bought our first Kloeber windows seven years ago.

We are absolutely disputing that "cracks are appearing". Kloeber have not sent anyone out to inspect the windows. The "cracks" are areas where the paint (all layers of it) is peeling off the window. On four windows, this peeling occurs ine actly the same place. That in our view is not a coincidence. The damage is not simply repaired by painting over. The peeiling paint needs to be removed, the area properly sanded down, cleaned, primer needs to be applied and the repainted. After less than two years and we have to go through all of this? We find that unacceptable. We absolutely were returning customers and have made three substantial purchases over the years. Looks like we have been massively lucky with the first two orders as "the quality is the same". If Kloeber insists that sending a little paint pot is doing enough then one star in my view is too much for the quality they now provide.

Tony, Matt and Sam the Kloeber installation team Turned up promptly this morning after a fairly long drive to get here. A great team, very professional and easy to talk to. Tony explained everything from how they were installing it, to making adjustments etc.They have made an excellent job of installing our new door and the quality looks great. This is our second kloeber door, the first being fitted around 10 years ago in our old house and is still going strong. I have no doubt that this one will last just as long. Thanks.

Rees and the team did a professional job. They were friendly and helpful.

Appalling & unprofessional after care regarding this companies guarantee. We had a window changed under the guarantee. It came in the wrong glass & had a film inside resembling something that would be fitted on an office building. This window was part of 3 in a row, so it was so ugly & stuck out like a sore thumb. The fitter telephoned the office to inform them. We heard nothing. We had to contacted Kloeber's customer service to follow up. They told us it was the right glass & that due to the years that had past, glass appearances change. This window was obviously the wrong glass, photos proved the eye sore. Still Kloeber didn't want to know. We were forced to threaten them with the omnibus & legal action, before they agreed to get it changed. They charged us £1000 for fitting it. So be aware, the after sales care is terrible & they will charge you for fitting any replacements & do not take any responsibility for damage on your property. (Kloeber you asked for more detail, well here it is! I hope this more extended review clarifies who I am now, Kloeber. If you thought I would keep lies up here regarding you, you were wrong. I pride myself in the truth I tell in my reviews, to help others make the right choice in which companies are good, & those not so much. My real name... I think you know that!) Give amazing customer service & you WILL be rewarded with 5* reviews from your customers. But they need to be earned!

Responding to your latest comments to me" With regards to why I put my previous 5* review...It wasn't for you, I wrote that. It was for your amazing fitting team who deserved to be rewarded for their hard work. I always intended to write the truth about our experience with your company! And as for F.O.C! that is what a guarantee should be. Ten years is the guarantee you offer, it should be F.O.C & replace for 'like for like' eventually after a lot of stress on our part, you finally did!) The glass was wrong from the outset, your office knew this. Glass is glass, One should be able to see through it from BOTH sides clearly. (Unless a specific film is requested) Please don't deny we were treated appalling by your customer service staff! Anyone can BUY a customer's review. I changed my name, it certainly wasn't to hide from YOU! it is quite obvious who I am, unless you are treating other customers in the same way as us, & are getting them all confused. I honestly will not communicate further. Take the hit and learn from it!!

Great company to do business with, from start to finish. We ordered bifold doors and windows in two orders and we are really pleased with what has been fitted. The sales team led by James were courteous and helpful throughout. The surveyor was really careful in measuring the job. The fitting team led by Tony along with Sam, Matt and Gary were very professional and did a fantastic job.

Really helpful team from start to finish. Big shout out to Lee Bowers for all his support in making sure we got what we wanted. The end result was well worth it - excellent quality window and door. Also helped sort out fitting when builder fitting plans fell through. Will definitely be going back!

Replaced doubleglazing unit - indistinguishable from others in the doors

The team came to repair the initial work that was substandard and from their first visit we couldn’t be happier.
Tony, Sam, Matt and Gary stayed professional the whole time, went above and beyond with the work and were always happy to answer any questions we had.
Will be more than happy to recommend the team/company to moving forward.

So Gary,Tony and Matt turned up on time. Talked me through how the day was going to go over a cup of tea then got on tools. Any little detail was discussed along the way over a cold glass of drink as was a hot one. Very professional clean and a pleasure to have working in my house . Really happy with the quality of the product and their workmanship. Would recommend.