Krispy Kreme UK Ltd Bewertungen 

Rebecca from Customer Service helped solve my problem. She was friendly, helpful and responded quickly and solved my problem with the app too. Great service!

Customer service lady called Rebecca one of the worst customer ever .. I did complain about the issue she just ignored me. She should not be allowed to work customer service, not nice person

Copy of the complaint

On Saturday, 6 June, at approximately 12:00 pm, my family of five and I visited the store intending to purchase some doughnuts. Upon arrival, we joined a queue and waited to be served. While waiting, several members of staff walked past us without acknowledging our presence or offering any assistance, despite there being a queue of customers.

When a member of staff finally approached the queue, she spoke directly to the customers behind us, completely ignoring us. I politely pointed out that it was our turn to be served, but she responded in a very rude manner, telling me to move away. She then pushed me backwards, which left me shocked and extremely upset. I find it unacceptable that a member of staff would physically push a customer.

As a result of this experience, we chose not to place an order and left the store. I understand that the store may have been busy, but this does not excuse such poor customer service and inappropriate behaviour.

My family of 6 person and I were very disappointed by the way we were treated. What should have been an enjoyable visit was completely ruined by the actions of your staff member.

I would appreciate it if you could investigate this matter and let me know what action will be taken.

I look forward to hearing from you.

Kind regards,

Michelle

Amazing I’ve always had the best service ordering online and recently I needed to amend my delivery date I emailed and within a few hours the delivery date was amended and sorted for me so amazing customer service from Rebecca thank you so much

Rebecca was great made the issue simple to resolve in the situation. Thankyou

Good efficient customer service just like it should be.
I had an issue with the shipping address.
My issue was dealt with and rectified promptly by Angela before the order was to be sent out, with an email to let me know as well as a new confirmation email being sent out so the communication was brilliant too.

Had an issue with an order but Rebecca got in touch with me and sorted it straight away top customer service .

Had issue with a box code not working, Angela at Krispy Kreme customer services was very helpful and resolved the issue quickly and points were added to the account promptly.

Your donuts are absolutely awful. They are too sweet. Clearly you have decided to feed the fatty western world epidemic for those idiots that aren't smart enough to understand what quality tastes like. When I say your donuts are terrible, I really mean it. I wouldn't feed them to a dog.

Amazing Customer service from Eloise. Everything you might expect from a business but rarely get. Eloise talked me through the whole process to completion, making my life so easy :-)

Angela sorted my delivery out and responded both quickly and politely ..

It’s class!!!

Ordered the choose your own dozen, which included 4 x Original Glazed doughnuts, however what has turned up is 4 x Caramel ring doughnuts and not the Original Glazed I ordered. I have used the online chatbot to advise customer services and am waiting their response.

Rebecca in customer service was fantastic in organising such a large order.

Delicious doughnuts and excellent customer service support. Rebecca from Krispy Kreme was very helpful and kindly added smiles to my account for a purchase when I forgot to scan my card.
Thank you very much.

I needed to cancel an order as the event we were taking the doughnuts to had been cancelled.

I have to praise Rebecca in customer services as this was all done in a couple of minutes via email, super quick.

Nothing but praise for Krispy Kreme.

Recently this past year I have been ordering 48 donuts for my children's birthday parties and have always been easy to order, smooth process and of course deliciously received, thank you. One of my order did not receive the smiles and guess what just got my smiles added today by emailing customer service, Rebecca manually added my points, thank you so much!

Just spoke with Rebecca about amending an order for our PTA fundraising event on Friday. She was able to sort it out super quick and has ensured more pupils can purchase a tasty treat! Thank you

Customer service advisor Lynn was very helpful on my concern and dealt with the situation in a timely manner.

I am leaving one star as my order was not delivered all down to dpd
I emailed and when I did not receive a reply I rang customer services an d spoke to Rebecca. She could not have been more helpful apologised and organised both a refund and another delivery as the original order was for a special occasion. Would still use this company again they just need to sort out their deliveries with dpd

Angela from Customer Care dealt with my enquiry (a large corporate order), explained the different processes and savings schemes, and even placed the order over the phone for me. She made it quick, easy, painless, and was very very helpful - thank you!

I spoke to Lynn from Customer care, she was very helpful and solved my complaint very quickly.