Lily Comms - Business Communications and IT Solutions Bewertungen 

Oliver Jenkins spent 2 days with us, upgrading our old phone system to a new cloud system and installing new handsets for multiple clients.

He was extremely helpful and knowledgeable and the transition went perfectly, without any disruption to my business or clients.

Nice and easy customer service to isolate my issue and solve in a matter of minutes. Highly appreciate the efficiency. Jack D is a credit to the company.

After an extremely frustrating experience with another telecoms provider, I honestly can't recommend Lily Communications highly enough.
From my very first conversation with Jamie Mayhew, the communication was exceptional. Every question was answered honestly, nothing was too much trouble, and I was kept informed throughout the whole process. Jamie genuinely listened to our concerns and worked with us to create a migration plan that ensured there would be no disruption to our business.
We placed our order and, just one week later, Lily's engineers attended on a Saturday morning to accommodate our business needs. They installed and configured all 12 VoIP phones, had them fully operational the same day, and took the time to give my team clear, step-by-step instructions on how to use the system. They have also arranged training on the portal, which has been a fantastic touch.
As a domiciliary care provider, our telephones are critical to the vulnerable people we support, so having a reliable communication system is essential. The professionalism, efficiency and attention to detail shown by Lily have been outstanding.
What impressed me most was the communication. Every promise made was kept, and every query was responded to promptly. In today's world, that level of customer service is becoming increasingly rare.
Price-wise, Lily were also extremely competitive and matched the pricing we had been offered elsewhere, proving that you don't have to choose a large company to receive an excellent service. In fact, our experience has shown quite the opposite.
We're now just waiting for our business numbers to be ported across and for the FTTP broadband to be installed, but based on our experience so far, I have every confidence the rest of the migration will be just as smooth.
A huge thank you to Jamie Mayhew, the engineers and everyone at Lily Communications. I only wish we had moved to Lily much sooner.

Aiden was very quick to find a resolution for my business since our office suffered a severe leak of water damage, aiden managed to set up our calls through other channels which limited disruption to my business , many thnaks and busines is moving again

Jacob S helped set up quickly and easily with one phone call.

Mike and Will were both professional and took the time to explain the process clearly. They completed the job quickly and had a great sense of humour throughout.

They arrived on time, worked efficiently, and left everything clean and tidy.

Thank you!

Andrew was reassuring and set my Laptop up to fix a synching issue

Andrew was very helpful and sorted the issue quickly

Amazing experience, Chris helped me find a solution to my issue on his day off work, amazing experience and customer service

Chris was very helpful and patient, he guided me seamlessly throughout the whole process. I was very pleased after.

Happy Client

Rang Lily and Benny fixed my issue there and then.... very pleased and would highly recommend.

Jacob was very helpful today

The staff at Lily Comms are incredibly friendly and helpful. Benny was very polite and sorted my query within a matter of minutes. Excellent customer service!

Just had our equipment installed and set up by Aidan Lee. He has been great, really helpful and explained all the features etc.

Would you believe doing a simple answer phone message recording on the phone could be such a task...
Well it did but luckily for us rang lily explained we were going to be out of office for a funeral and needed a quick answer phone message asap and they did delivered promptly and efficiently, the message let our customers know when we would be back that day.
So thank you lily and especially Alex W

We've had an upgraded phone system installed by Richard. Great service and a pleasure to work with.
Highly recommend.

Matthew Hawkins sorted a new MiFi device for our MD earlier this year. Nothing was too much trouble and he ensured the device was tested before he sent it out. Now the good weather is here, MD is happily using the device for remote working. Thank you so much Matthew.

Jacob responded to my query quickly and in full. It is always so good to have a person who quickly answers the phone and sorts the problem straight away so I can get on with the work I need to do.

We are extremely pleased with our recent upgrade to a cloud-based phone system. The whole process was smooth and professionally managed from start to finish. Aidan was knowledgeable, responsive and kept us informed throughout. The new system has significantly improved call quality, reliability and flexibility, making it much easier for our staff to communicate with customers. We would highly recommend their services to anyone considering a cloud phone solution.