LiveAquaria Bewertungen 

If there were negative stars that is what i would give this horrible company. Placed an order, everything arrived dead. They only gave me partial store credit. I placed another order with the store credit and everything arrived dead. Not wanting to do business with them again, i asked them to credit my credit card. They refused. DO NOT do business with them.

I ordered a yellow eye kole tang about a week after it was supposed to be delivered i sent a voicemai asking about it since I had not been contacted about a delay then a customer service representatives called me back a few days later and said that if I switched my order to a similar fish a squaretail bristletooth tang that they would ship my order with 30 mins I agreed but they didn't ship my order called the next day they assured me it would be shipped that day then for the next couple weeks I was told every few days it would be shipped that day until I finally made them cancel my order only reason I ga e them two stars is bc they did email and call me back

I have had the pleasure of working with Carlos to fix my order so that I receive a Male Square Back Anthias & the Dispar Anthias is going to be Female along with the Carberry Anthias is going to be Female so they get along with my Male Square Back Anthias. He helped me to get that switch made & to see to it I get the largest Healthiest Best Looking largest Male Pink Square Anthias between 2 to 3 inches which is above & beyond in my book. So Helpful, they have me as a customer for life. I am so Excited to be getting my fish this Friday & took off work to make sure I get them in the best way I can & to monitor them. He helped even though I'm a pro to give me a few pointers I didn't know. I'm so impressed< I'm doing this review before I even get my order. This shop is the Best if all their Employees are as caring, kind, helpful & customer service oriented as Carlos. So far I give them & him 10 stars, not just 5.
David McCurdy St. Petersburg Florida

One shipment arrived a day late (ups screwed up) with dead specimens. Their guarantee claim process is weird. I sent in required photos, they emailed back to ask for clearer photos 3 days after the fact... smells fishy. My second order has been in the cloud for a week - no action on their part. This is pretty unacceptable when dealing with live specimens.

Finally, their packaging is very bad. The box insulation is almost non existent. It's a thin foam box. They wrap the bags with newspapers and include only one ice pack for 85 degree ambient temps at delivery destination. The amount of water inside the bags was MINIMAL. It's scary how little they care for the animals' welfare.

I will not order from them ever again, and you shouldn't either.

I ordered 200 dollars worth of stuff from them before the went dark, bankrupt, whatever happened. I was never credited or refunded when they came back online and they have refused to even acknowledge ripping me off. Screw these people and their business. There are plenty of reputable places to get marine life and supplies online.

Called Customer service about the acceptance of a Purple tang and with my yellow tang. Representative was friendly and knowledgeable.
Got my order overnighted 2 days later, all fish are healthy and are doing fine.

Took a little longer than expected but worth it. Nora had packaged the boxes with my blue velvet Nudibranchs. Really nice thermal material and packing material with cooling pads still doing their job. Beautiful specimens. I have ordered fish previously . They will cancel an order if the fish is not healthy. Which is great! Great job. Thx!

They advertise fish they don't have any intention of selling you. You'll spend time placing an order only for half of it to arrive and then a refund to your credit card...and you'll be lucky if your order arrives on the scheduled shipping date. Customer service is nonexistent. With so many different online options out there, there is absolutely no reason to choose "Live"Aquaria; this company has hit rock bottom in every facet. Never again.

Absolute worst place to order livestock on internet!
Total lack of customer support. They're telephones are disconnected, they don't reply to email messages and the livestock they sell arrives DOA. Terrible business.
I will never buy from Live aquaria again!

I haven't recieved the order yet, & have tried everything to try & track it. but nothing works. they suck!

Dead fish, poor packaging, even worse communication. Don't buy from this company.

Two weeks in a row, I ordered fish and two weeks in a row they were unable tom fill the order... Horrible unless you buy diver's den items. However, even the diver's den fish are not packaged properly and may not survive. Save yourself the trouble and use someone else.
They are not organized or decently run. This business has severe issues.

This place is a joke. You place an order, pay for it, expect it to be shipped, then nothing. FYI, even if the fish is available when you buy it, they don't hold it for you. It has to be in their inventory when they are ready to ship. Whenever that is. No idea when it might show up. No idea if they even have what you ordered. No idea when they will ship it. If you ask, they say check your e-mail midnight the day before it's "supposed" to be shipped. Of course, they don't really know when they will be ready to ship so it's a total guessing game. Can't believe I've been suckered into this poorly run business. Worst experience of my life from a "reputable" business.

I was on hold for 42 minuts waiting to talk to a representative. Started with me being number 4 in the Q. When I got to be number 1, it said that the person I would like to talk to is not availabe, and I was disconected.
I was trying to report that I received only 10 chromis instead of 13. And at least half of those will not make it due to the poor packing. (I did loose six of the ten within two days) I wonder if they just hate the number 13, or they can only count to up to10?
I kept calling the "customer service" to discuss a credit for the missing three chromis, and more importantly to point to them their slobby packing practice which leads to loss of life of expensive fish. But I never could get through.... Oh that damn "Q"....
I tried email them several times, with no answer.
They used to be much better, when they were Drs Foster and Smith.com but now they have fallen. What a shame!...
NEVER AGAIN!

I would leave zero stars but it doesn't give me that option. I received two dead fish today. I received the box directly from the UPS driver and it's spent zero time sitting on my porch. I immediately opened up the box to find two bags of dead fish. The bags were far too small for these fish with little to no air in them. Would never order from here again and cannot and get in touch with them for a refund.

No delivery. No answered calls or emails. No live chat. Once they get your money, they do not care. I order fish a lot by mail order and usually it is a smooth transaction. These folks are the worst.

Lost my entire stock of fish with the exception of a couple wrasse due to velvet shipped with my purple tang order. Pretty much starting from scratch on my 180 as a result. That’s the last time. Yes, I should have quarantined them first. So my fault in the end, however you would think that you would not have to expect this from a company that has been around for years.

Missing livestock. Telephone message full. No answer. Items shipped in non insulated box in small bags probably with air not oxygen packed. fish suffocated. No reply from Live Aquaria despite emails. Very poor service. Never again.

Ordered fish and snails from them on December 26th and they decide to ship it on January 9th, the worst weather we have had in three years. The package was never delivered and they sent me an email saying they would refund my money, but they never did. If you try to call them it’s at least a 3 hour hold time. Most recently they were not even accepting calls and saying their mailbox is full. The last fish I purchased from them was a naso tang that was disease ridden and died in three days. Before you purchase anything try and call them. They will not answer the phone. That’s all the proof you need.

Missing fish in my shipment. No answer on the phone :(