Good product poor support service
Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.
Antwort von Loxone Electronics - Spain
Hi Cosmin, Thanks for your message. We’d like to continue moving forward to resolve your issue effectively:
1. Coordination with Your Partner
At Loxone, we’re already in contact with your Partner company so they can assist you as soon as possible. However, it’s essential that you allow them to advise and guide you through this process, as they are responsible for direct customer support.
2. Specific Technical Recommendation
Our support team has identified that the issue can be resolved by formatting the Miniserver’s SD card and reloading the configuration. We strongly recommend that your Partner carries out this procedure to ensure it’s done safely.
3. Required Knowledge
Working with Loxone Config requires certain technical skills, which are acquired through our official training programs. Therefore, at Loxone, we advise that end users without this training rely on the expertise of their Partner.