LUNA & me Bewertungen 

My first frozen raw food delivery for my nine-week old puppy arrived thawed on a very hot day, I contacted Customer Services who said to refreeze the food and that it would be would still be perfectly safe for the puppy. I have fed raw meat to my dogs for years but not come across this, so I said I would double check with my vet. My vet advised that this was a very unsafe practise, particularly with a young puppy. I updated the company helpline and was escalated to a person who kept stressing that the owner is a qualified nutritionist, the inference being they knew better than my vet. When I asked what nutritional qualification the owner holds, as it's not on the website, the person couldn't tell me. We had clearly reached an impasse so I requested a refund on the grounds that the food was defrosted when it arrived, this was refused on the grounds that the owner knows what she is talking about, the inference being that my vet doesn't. My vet is very clear that defrosted raw meat should not be refrozen and then defrosted for a second time and fed raw to puppies.

Edited to say that after reading the feedback from this company to other customers experiences with the quality of the food, I am fully expecting a negative response and if this is the case I will be contacting my bank, disputing the payment and recovering the payment via them.

Uses Luna and me for years, however on my last order I noticed the food going untouched, not by just one of my cats as then I would understand they can be fussy but all three of them? It was all dishes with chicken in them they walk over sniff and walk away, doesn't matter if I left out longer or tried again at dinner time. Changed the meal Beef and they all ate. My 5 month old sphynx will not touch the kitten patties as they are chicken. I reached out as this is first time I've ever had an issue in years and was hit with the generic reply of the hot weather affecting cats appetites etc I have had to order from Purrform and all three are eating everything inc chicken dishes. The fact all
Three turned nose up at chicken from Luna makes me wonder if the batch had an issue but there is definitely something going on. I've got a big order here that will all have to be binned and I'm really not happy about response and the fact it's unusable to me!

4TH EDIT: Still no response to emails requested my data (email addresses, home address, credit cards etc) be removed.

3RD EDIT- Luna and Me are now completely ignoring my requests for my data to be removed and for a refund. I have now asked 4 times for them to delete my data, credit card information and addresses. This has not been done. I shall continue to email and update my review until I receive a substantial response. Horrific customer service- avoid.

2ND EDIT- I have just received an email from Trustpilot saying Luna and Me had tried to have my review removed for ‘containing harmful or illegal content’. Trust pilot have now confirmed that my review is perfectly fine- quite from trust pilots email- ‘The decision
We’ve assessed your review for the reason it was flagged and determined that it follows our guidelines. Therefore, we’ve now put your review back online.’

EDIT IN RESPONSE TO LUNA-
If you had read my emails and reviews correctly, you would see he was only on boiled chicken for a few days to settle his stomach. Your attempt to diminish my extremely qualified vets advice is appauling and shows the type of company you are.

The fact that anyone who comes to you with an issue with the food is met with aggression and lack of care is horrific.

I’ve been using Luna and Me for a few years now for multiple cats and generally been happy- had a few cracked boxes here and there or some very off-smelling food so had to throw away food but never been a huge issue for us.

What is a huge issue is how incredibly sick the food has made our new kitten and I strongly believe it should be noted on the kitten food to consult with vets before feeding as, what I hadn’t realised, is most vets do not advise feeding KITTENS raw food due to their immune systems and risk of dificiencies.

I would like to add that our kitten was weaned correctly onto the food but throws up every single meal without fail about an hour after eating Luna and Me. We have vet confirmation that he has no digestive issues issues, kidney problems etc) and we have been told to stop the Luna and Me food which we have. He then had to go on a short diet of boiled chicken to settle his stomach and has now been switched to an alternative brand as is doing great- no sick since stopping Luna & Me.

Also to add this has been over the span of a month as wanted to really be sure before I left a review. Not only was our poor boy very sick, but I have now had to throw away £50 worth of cat food, and spend even more to get something more suitable.

Again, with our two older boys weve generally had no issues. After our next delivery arrives, I will not be buying from them anymore.

I reached out to Luna and incredibly politely expressed my concerns. They took no blame in this and do not feel any additional information needs to be added to the website. I was, rather insultingly, offered a £5 voucher toward my next order. To which I have asked them to remove my details. Family and friends who I have also referred will also be going elsewhere.

Please consult yours vets before feeding- specifically for kittens.

Honestly incredibly disappointed and will now be finding a new brand for all of our current and future animals.

I have a 10 month old Maine coon who is thriving on Luna & me raw patties! He’s absolutely obsessed with them, I thought he was energetic and then I moved him onto Luna & me and boy did he get more energetic! He loves there freeze dried treats aswell.

My cats have been on raw since we got them, they are just over a year old and all had been going well. We changed over to luna and me and that also went well for months until we got a bad batch, both cats ended up with bacterial infections in their digestive system and a four figure vet bill needing iv fluids and overnight stay, out of hours too. The vet said it was probably the food, kept them on cooked until their treatment was over, they did well on this. After a couple of weeks I started to reintroduce raw, same lamb and chicken batch, but a new packet, within a couple of days we are back to fighting the bacterial infection they had been completely over for some time, I won't be feeding raw again. It's unfortunate we just happened to get a bad batch as raw feeding had been going great, and we are meticulous with hygiene when defrosting and serving so it was not user error. 2 stars because until this happened the cats liked the food and we had no issues.

Having looked through other reviews with replies I'm fully expecting a gas lighting reply about how it must be my end because this business is clearly immune to fault, definitely won't be recommending, and won't be trying again, shady business in my personal opinion, therefore I won't ever be trusting my pets health to them in the future. They are not rawsafe accredited either.

They've now asked me for my personal details, probably trying to get my review taken down, they won't find my purchase in any case as they supply my local raw dog food shop for working dogs which is where I made the purchase - since they started stocking raw cat food as well. They have not requested my bank statement, so no doubt my review will conveniently disappear (since writing this the company have done everything in their power to get this taken down but I have all documentation.)

I want to give my boy D’Jango the very best & I am confident that Luna & Me ticks all the boxes for quality products, good consistency protein, varied flavours & value. D’Jango loves all the proteins but is super keen to dive into the beefy beef & rabbit, rabbit, rabbit!

I buy a mix of mince and patties for variation, but find the patties very convenient.

Lovely caring company

My cat absolutely loves Luna & Me, and I love knowing she’s getting a balanced, high-quality raw diet with ingredients I can trust. Her digestion has improved so much since switching, after she had constipation issues, but this has now completely cleared up thanks to Luna & Me. The food is well packaged and easy to portion - i love the little patties. It feels great to support a company that clearly cares about pet health and sustainability. I’ll definitely keep buying from Luna & Me – it’s made such a positive difference in my cat’s life!

We swapped to Luna & Me from another brand of raw food for cats whose quality we noticed had declined, and the price was far dearer for the amount we were ordering. We’ve been using solely Luna & Me for our cats for the last couple of years and, aside from the odd flavour that our fussier two don’t like, their bowls are always empty! My family always comment on how glossy our cats coats have become too. The dried snacks are great, we crush them up into smaller pieces and use them as a food topper still with some crunch for their tooth health!

100g pates are perfect for my smaller cat as I don't have to divide and weigh them, and can simply defrost one each evening for the following day.

My cat thrives on the meat patties. He’s healthy and strong, started since 8 weeks old. Best price I could find too.

My cats love luna and me food, delivery always on time, good customer service

High quality food for a very reasonable price! I bought Luna & me for my cats to start with as they had very sensitive stomachs on normal cat food but have no problems now and they love their food. Boxes always arrive very quickly.

Nutritious food that is easy to serve.
I love that this pre portioned food is not only full of the right nutrients that my dog needs but it’s quick and easy to serve; we just defrost a tray of 3 patties in the fridge ready to go.
The food is delivered in a polystyrene cooler box with ice packs to stay frozen and ready to put in your own freezer.
We normally include some natural kelp kisses or a yak chew in the order as it’s great to be able to get all we need in one place.
& the most important bit…. Our dog loves it and gets excited ‘tappity paws’ when we’re serving up.

Luna & Me are a professional, friendly, caring and dedicated team.
I truly believe that changing my two 12year old indoor cats to Luna & Me raw diet has extended their life expectancy. This is due to their past history of stomach issues from when they were younger and on dry food advised by the vets! They now have no more symptoms, their fur is shiny and healthy and they have more energy
Thank you Luna & Me team

I’ve been feeding Luna and me to my cats and kittens for a couple of years I highly rate the quality of the food and convenience manor at which you can store it
All my kittens are reared on this and my customers are recommended to continue once kitten’s home
No upset tummies and nice plump kittens
What more can you ask for

Luna & Me is a brilliant company to buy from. The patties are an ideal size for being able to defrost the right amount for my 3 cats & easy to divide up. The website is easy to navigate & be able to choose from a range of options for your budget. The 2 day DPD delivery is very convenient. The customer service is great & the emails to keep track of your order are very helpful.

Excellent in all aspects. We have 6 sphynx cats and they all love their food. The meals are well packaged and outstanding quality. The communication and customer service is outstanding. We wouldn’t use another raw brand!

Lily our miniature Goldendoodle has been having Luna and Me for almost seven years.Doodles can be notoriously fussy eaters. Initially we tried various flavours but Beefy beef and Tender beef are her favourites and as her loyal servants we stick to what she loves. Many people comment on her beautiful shape and size; vitality and sheer happiness.Our vet says like Mary Poppins ….she’s practically perfect in every way. We believe it’s due to her perfectly balanced diet.

I have 2 exotic shorthairs with sensitive stomachs who both love this food. They always clean their plate and after 6 months on this their fur is in great condition + they have lots of energy.
Food is really easy to store and serve.

Prompt delivery as usual. Our dog loves this food. Convenient to use even when on holiday as take frozen blocks in cool bag to put in freezer on arrival