Been a customer of the product since 2017 and have seen the website and payment mechanism change quite a lot. Our last order was via the website using our iPad and a normal browser. The performanc... Mehr ansehen
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Das sagen Bewerter
My ferret loves Purrform. Lots of variety in flavours and treats and always good availability. I had one order where an incorrect item was sent, and getting this replaced was really easy. Customer se... Mehr ansehen
Unternehmen hat geantwortet
My two Maine Coons were fed Purrform by Breeders. I have continued this and they are now 3 years. Their is favorite is Rabbit. Company is very reliable as somebody who picks hers up from Purrform I... Mehr ansehen
Unternehmen hat geantwortet
I have a Bengal kitten and have now ordered my second lot of Purrform kitten food. He loves it and quickly clears the dish. I use small plastic tubs to create the correct portion and refreeze so it’s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We believe that the benefits of a natural complete Raw cat food meat and bone diet far outweighs those associated with cooked and dry food. It is now widely accepted by many animal and veterinary professionals around the world that a raw food diet can have many health benefits over processed food. Your cat is able to digest and utilise the ingredients in raw food as this replicates what it would eat in the wild.
Kontaktinformationen
PO Box 604, WD5 5BP, Abbots Langley, Vereinigtes Königreich
- 0800 909 8099
- enquiry@purrform.co.uk
- purrform.co.uk
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Website not working and poorly thought out changes
Been a customer of the product since 2017 and have seen the website and payment mechanism change quite a lot.
Our last order was via the website using our iPad and a normal browser. The performance of the Purrform website was nothing short of shocking - it was incredible slow and quite a few time we were about to abandon the order because it was simply too painful waiting for a response. It wasn’t our internet broadband speed as we have full fibre which was running 160mb it was definitely the Purrform website. There have been more ‘issues’ since the company was bought by its present owners where changes to the website have clearly not been thought out or properly tested
29. Juli 2026
Bewertung ohne vorherige Einladung
My two Maine Coons were fed Purrform by…
My two Maine Coons were fed Purrform by Breeders. I have continued this and they are now 3 years. Their is favorite is Rabbit. Company is very reliable as somebody who picks hers up from Purrform I find the ladies in the office absolutely lovely.
I am also very please that certain Pet Shops now sell these products
I use one tub a day
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your Maine Coons have been enjoying Purrform since they were kittens and that Rabbit remains their favourite! It's lovely to know that you've continued with us over the years and that our products have become such an important part of their diet.
We're also very pleased to hear your kind words about our team. We always aim to provide helpful and friendly service.
Thank you again for your continued support and for choosing Purrform for your cats. We truly appreciate it.
Bengal kitten
I have a Bengal kitten and have now ordered my second lot of Purrform kitten food. He loves it and quickly clears the dish. I use small plastic tubs to create the correct portion and refreeze so it’s convenient to take out small batches for the fridge. His litter tray is not smelly and the raw food clearly suits him.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for sharing your lovely feedback.
We're delighted to hear that your Bengal kitten is enjoying Purrform and that he is happily clearing his bowl! It's great to know that you have found a portioning routine that works well for you and makes feeding convenient.
Thank you again for choosing Purrform and for your continued support. We hope your Bengal kitten continues to enjoy his meals!
My ferret loves Purrform
My ferret loves Purrform. Lots of variety in flavours and treats and always good availability.
I had one order where an incorrect item was sent, and getting this replaced was really easy. Customer service is great and quick to reply and orders are sent in a great box which our ferret loves to play and sleep in.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely 5-star review!
We're delighted to hear that your ferret is enjoying Purrform, and it's great to know that the variety of flavours and treats has been a hit. We're also pleased that we were able to resolve the incorrect item quickly and make the replacement process easy for you.
We love hearing that our boxes are getting a second life too — it's wonderful that your ferret has found a new use for the packaging!
Thank you again for your kind words and for choosing Purrform. We really appreciate your support.
Greetings, from Steve and Monty
Greetings, loyal servants of PurrForm.
We are Lord Monty and Sir Steve, 16-week-old kittens and full-time food critics.
When we first arrived at our new palace, our humans kept serving us supermarket kitten food. We gave it a thorough evaluation...
Sniff.
Judgemental stare.
Walk away.
Honestly, we couldn't understand why they kept offering it.
To her credit, our human mum took the hint and started making our meals from scratch. We absolutely approved – they were delicious! Unfortunately, she kept saying things like, "I don't know if they're getting everything they need," and looking worried. Apparently being a kitten nutritionist is harder than it looks.
Then... the PurrForm Kitten Trial Pack arrived.
Well.
Let's just say our staff have never known peace since.
The second we hear that little POP! as the lid comes off, we're there. Doesn't matter if we're asleep, climbing the curtains, ambushing each other, or pretending we don't care... we come charging into the kitchen at full speed.
We've gone from nibbling like delicate little princes to eating THREE TIMES as much. Our bowls are licked so clean the humans barely need to wash them. You're welcome.
And the rabbit recipe...
Whoever invented that deserves a lifetime supply of dreamies and unlimited chin scratches. We are OBSESSED. We would happily write sonnets about rabbit if we knew how to hold a pen.
These days we eat like royalty, have shiny coats, loads of energy (our humans might say too much energy at 4am...), and Mum can finally relax knowing we're getting everything growing kittens need.
So thank you, PurrForm, for rescuing us from the culinary disappointment of supermarket dinners and turning us into the tiny food enthusiasts we were always destined to be.
Now, if you'll excuse us, we think we just heard a lid pop...
🐾 Five enthusiastic paws from Monty & Steve.
(We know that's technically impossible, but we're kittens. We make the rules.)
P.S. Mum says thank you too. Apparently she's very grateful she no longer has to second-guess whether she's feeding us properly. We suppose she deserves a little credit... after all, she did have the excellent judgement to order PurrForm.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for this wonderfully entertaining review, Monty and Steve (and of course Tanya)!
We have to say, your food critic skills sound very impressive for two little kittens! We're delighted to hear that the Purrform Kitten Trial Pack received such a glowing review and that the Rabbit recipe has earned a special place in your royal hearts.
It’s fantastic to hear that you’re both enjoying your meals, growing well, and keeping your humans on their toes (especially at 4am!). We know how important it is for kitten owners to feel confident that their little ones are getting everything they need, so we're especially pleased that Tanya can now relax knowing you’re enjoying a complete and balanced diet.
Please keep up the important work of bowl inspection, curtain climbing, and general kitten mischief. We look forward to hearing more from Lord Monty and Sir Steve in the future!
Five paws approved from us too. 🐾
Thank you again for choosing Purrform!
On recommendation
Been feeding my Main Coon cat Purrform for over a year now. I purchased on recommendation from my daughter and son-in-law, who feed their boy on it as well. He can be fussy, but they both love rabbit with ox heart. Tried everything else on the menu, but had some waste from other flavours. The quality is great and it has everything they need for a balanced diet. He loves the complementary rabbit chunks raw treats; whilst she prefers the ox heart.
Ordering process is super easy and delivery is really fast.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review! We're delighted to hear that your Maine Coon has been enjoying Purrform for over a year, and that a recommendation led you to us.
It's great to know you've found his favourite flavour in Rabbit with Ox Heart, and that the complementary rabbit chunks and ox heart treats are such a hit too. Every cat has their own preferences, so we're pleased you've found the combinations that work so well for them both.
We're also delighted that you've found the ordering process easy and the delivery fast. Thank you for taking the time to share your experience and for choosing Purrform to feed your cats.
I made my own raw food for my Bengals…
I made my own raw food for my Bengals because the breeder said it was best for them. I added taurine and other vitamins, but a trip to the vet revealed I wasn't adding enough taurine, so I was told to buy cat food. I tried other brands, but my cats threw up and turned their noses up. They absolutely love Purrform, and after four weeks, they have an extra spring in their step and are so happy. It's a great product with good variety and is easy to store in compact tubs, with super delivery service. No subscription. I wish I had fed them this from the start. Excellent 5 stars from our family.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for taking the time to share your experience. We're delighted to hear that your Bengals have taken so well to Purrform and that you've noticed such a positive difference in their energy and wellbeing.
It's great to know that you found a food they truly enjoy after your previous challenges, and we're pleased that the variety, convenient packaging, and delivery service have all met your expectations too.
Thank you for choosing Purrform and for your wonderful 5-star review. We're so happy to be part of your cats' journey, and we wish your beautiful Bengals many more years of health and happiness!
The Best Cat Food
I’ve been feeding Purrform to my cats for many years now, starting with Bella, who’s very sadly no longer with us.
We’d tried a variety of different raw cat foods, but she really didn’t take to them. Then we found Purrform, and loved that they focused completely on cats.
Other raw food companies seemed to offer their raw cat food as an afterthought to their dog food, and didn’t always get that cats are quite different, so their nutritional needs are too.
When Polly came along nearly 8 years ago now, I offered it to her too. Her favourite is rabbit with bone and ox heart. She’s very very healthy, fit and happy!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review, Jean.
We're delighted to hear that Purrform has been a favourite for both Bella and Polly over the years. It means a great deal to us that you recognised our focus on creating a nutritionally appropriate raw diet specifically for cats, and we're so pleased it made such a difference.
We're very sorry to hear about Bella's passing, but it's lovely to know that Polly has continued to thrive on her favourite Rabbit with Bone & Ox Heart. Hearing that she's healthy, fit and happy is exactly what we strive for.
Thank you for your continued support and for taking the time to share your experience. We truly appreciate it and hope to keep Polly enjoying her favourite meals for many years to come.
Best wishes,
The Purrform Team
My cat absolutely loves the rabbit…
My cat absolutely loves the rabbit pouches. Excellent delivery and ease of ordering. Thank you
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful 5-star review, Margaret!
We're delighted to hear that your cat absolutely loves the Rabbit Pouches. It's also great to know that you found the ordering process easy and that your delivery arrived smoothly.
We really appreciate your kind words and your support. Thank you for choosing PurrForm, and we look forward to keeping your cat happy with many more delicious meals!
Great products, but...
Great products and great customer service proven but not sure whats happened over recent months with deliveries. Its quite expensive to start with but being able to pick a delivery date is, in theory, great as I can amend my working pattern to be home for the delivery but it seems picking a date doesn't matter as my orders never arrive on that day, they always seem to arrive 1 or 2 days later which is becoming really frustrating. Seriously thinking of looking elsewhere soon sadly.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for your review and for your continued support. We're so pleased to hear you've been happy with our products and customer service.
We're really sorry to hear that your recent deliveries haven't been arriving on the date you've selected. We completely understand how frustrating this is, especially when you've planned your schedule around being at home to receive your order. That's certainly not the experience we want you to have.
We appreciate you bringing this to our attention and will be sure to share your feedback with our delivery partner as we continue working together to improve the reliability of the service. We hope we'll have the opportunity to restore your confidence, and if you'd like us to look into your recent deliveries, please don't hesitate to get in touch with our Customer Care team. We'd be happy to help.
My kitten is loving the food
My kitten is loving the food. Delivery is on time.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your lovely review!
We're delighted to hear that your kitten is loving the food and that your deliveries are arriving on time. It's wonderful to know we're helping give your little one the best start.
Thank you for choosing Purrform, and we look forward to continuing to keep your kitten happy and well-fed! 🐾
Great quality food
Great quality food, well packaged delivery maintaining the frozen food even in the extreme temperatures. Friendly and helpful customer service
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of our food and that it arrived safely frozen, even during the recent hot weather. Our team works hard to ensure every order is packed carefully, so it's great to know this made a difference.
We're also really pleased that you've had a positive experience with our customer service. Your kind words mean a lot to the whole team.
Thank you for choosing Purrform and for taking the time to share your feedback. We hope your cats continue to enjoy their meals!
Excellent product
Excellent product, price and delivery with contents well packed. Would highly recommend.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were pleased with the quality of our products, our pricing, and our delivery service. It's also great to know that your order arrived well packed.
Thank you for your recommendation – it really means a lot to us. We appreciate your support and look forward to serving you again in the future.
Excellent quality of food
Excellent quality of food , have been using for a few years now . My two cats love the Farmed Rabbit with bone and Ox Heart and the Quail and farmed rabbit . I had never fed any of my previous cats raw food before. But would definitely recommend. Great delivery service and easy to order online .
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful review and for being a loyal Purrform customer over the years.
We're delighted to hear that your cats are enjoying the Farmed Rabbit with Bone & Ox Heart and the Quail & Farmed Rabbit recipes. It's especially rewarding to know that your first experience feeding a raw diet has been such a positive one.
We're also pleased that you've found our online ordering process straightforward and our delivery service reliable.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide your cats with food they love.
Customer service good and food seems…
Customer service good and food seems good. Delivery by DPD as expected - careless. Courier left the food in the Sun instead of putting it, as requested, in the shed right next to my front door.
Newly introduced, one of my cats is eating the raw food and she is happy.
The other started eating a little, then appeared to lose his appetite for all food. We shall see what happens next. If he had also responded well, I would have awarded 5 stars. Hoping that it has not upset his digestion.
They were eating Bella&Duke but I decided to switch company because the D.P.D. couriers kept damaging the cartons.
I am ordering the small, soft sachets from Purrform that come double packed, so are less likely to be damaged by careless handling.
I do believe raw is best. My two active, outdoor cats have been very healthy on various brands of raw food since kittens and are now 10 years of age.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for taking the time to leave us a review, Kay.
We're pleased to hear that you've had a good experience with our customer service and that one of your cats is already enjoying the food. We hope your other cat settles into the change soon. As with any dietary transition, some cats can take a little longer to adjust, so introducing the new food gradually over several days can often help.
We're sorry to hear about your experience with the DPD driver leaving your parcel in the sun rather than in your designated safe place. That's certainly not the service we expect, and we appreciate you bringing it to our attention.
It's lovely to hear that your cats have thrived on a raw diet for so many years, and we hope our food continues to support their health and wellbeing.
Thank you again for your feedback and for choosing Purrform.
Great as usual
Order arrived on the date requested and in full. Kittens love the food and never leave any
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your order arrived on your requested date and that everything was received in full. It's even better to know your kittens love the food and never leave any behind – that's exactly what we like to hear!
Thank you for choosing PurrForm, and we look forward to keeping your kittens happy and well-fed for many years to come.
We have used Purrform for many years…
We have used Purrform for many years and wean our kittens on the weaning paste which they love and it makes the weaning process very easy, our adult cats have Rabbit & Ox Heart.
The quality of the product is excellent and the cats agree !
Caroline Coppola
Fergan British Shorthairs
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thanks so much, Caroline, for your wonderful 5-star review and for trusting Purrform over the years.
We're delighted to hear that our Weaning Paste has made the weaning process so easy and that your kittens love it. It's also fantastic to know your adult British Shorthairs are thriving on the Rabbit & Ox Heart recipe. Hearing that both you and your cats appreciate the quality of our products means a great deal to us.
Thank you for your continued support and for choosing Purrform for your beautiful British Shorthairs. We truly appreciate it! 🐾💙
Hot weather a worry for delivery
This company is usually excellent and they provide fab food. On the most recent occasion, however, I appreciate I ordered at one of the hottest times of year, but I don't think there were enough ice packs in the cardboard box. The delivery note has what appears to be a handwritten note saying "Condensed 1 box", ie my order was squeezed into one parcel, leaving little room for ice packs. Some of the sachets had virtually defrosted, which leaves me worried about how safe they will be for my cat. If the order had been delivered any later in the day, I reckon there would have been a lot of spoilage.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Hi Jane,
Thank you for taking the time to leave your review and for your continued support. We're so pleased to hear that you've usually had an excellent experience with us and that your cat enjoys our food.
We're very sorry to hear that your most recent delivery didn't arrive in the condition you expected.
During periods of very hot weather, we do everything we can to keep our products frozen in transit, including using insulated packaging and ice packs. We also occasionally consolidate orders into fewer boxes where possible to reduce packaging. However, we appreciate your feedback, and we're sorry that in this instance the parcel didn't stay as cold as it should have.
If the food was still cool to the touch it is safe to refreeze. However, we'd like to look into this further for you. If you happened to take any photos of the contents when your order arrived, we'd be grateful if you could send them to us, as this will help us investigate with our packing team.
We really value your feedback, as it helps us improve our service, particularly during periods of extreme weather.
Thank you again for bringing this to our attention, and please don't hesitate to get in touch if there's anything further we can help with.
On the whole I love these products as…
On the whole I love these products as so my cats but I laat ordered the mix boxes of pouches of different flavours yet only received one flavour in each box so that is false advertising and misinformation because I didn’t receive what I thought to be receiving! Will go back to the tubs now I think but I only chose the pouches because my seriously painful arthritic hands really struggled to separate the frozen blocks into portions so it may be an idea to portion the tubs before freezing to help people on their own and disabled like myself, juat a thought 💭 😊
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you for taking the time to leave us a review. We're really pleased to hear that both you and your cats love our food, and we appreciate your feedback.
We're very sorry to hear that the pouches trial pack wasn't what you were expecting. The trial pack contains two boxes of pouches, with the flavour for each box selected from the drop-down menus when ordering. We do offer two mixed-flavour box options, but looking at your order, the flavours selected were Chicken with Heart for Box 1 and Farmed Rabbit with Liver & Kidney for Box 2. We completely understand how this could have been confusing, and we're sorry if the product description wasn't as clear as it could have been.
Thank you also for your suggestion regarding the frozen tubs. We really appreciate you taking the time to share your experience. Unfortunately, due to the way our products are manufactured, we're unable to pre-portion the tubs before freezing. However, if you're finding them difficult to separate, allowing the tub to defrost for a little longer before portioning can make the meat softer and easier to divide.
Thank you again for your feedback. Comments like yours help us identify where we can improve the ordering experience, and we do appreciate you bringing this to our attention.
We hope your cats continue to enjoy their Purrform meals.
I've used the tubs of meat for a year…
I've used the tubs of meat for a year or two, buying it from a pet food shop locally. Sadly, that closed recently so I decided to buy directly. The service has been wonderful and even in this extreme heat, the box of tubs arrived so well packaged thst nothing had even begun to defrost.
My 3 cats love this meat, and its tasty enough to disguise their medicines so that drugging them (old cats with various ills) has never been easier.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've been feeding Purrform for such a long time and that your three cats continue to enjoy our food. It's especially lovely to hear that you've had a positive experience ordering directly from us after the closure of your local pet food shop.
We're also pleased that your order arrived in perfect condition despite the recent extreme temperatures. Our team has been working hard to take extra precautions during the hot weather, so it's great to know those efforts paid off.
And as anyone who has cared for older cats knows, anything that makes administering medication easier is worth its weight in gold! We're thrilled that our food helps make things a little easier for both you and your cats.
Thank you again for your support and for taking the time to leave such kind feedback. We wish your three cats all the very best and hope they continue to enjoy their Purrform meals for many years to come. 🐾😊
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