Lunss Couture Bewertungen 

205
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My designer was wonderful to work with - answered all my questions and was very responsive to my requests for customization. Production photos were provided. The dress was completed on time and arrive... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Shirley is my designer for my tv show prom dress, she is amazing she can recreate dresses from photos is incredible, the fabric looks exactly closest to the photo and ill edit once i receive the dress... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My experience was amazing. I 100% recommend this site to anyone needing a special dress! My prom dress came out amazing and was so well made! The skirt was so full and everything was so beautiful. Shi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have to share my wonderful experience with Lunss Couture! working with Helen was amazing – she effortlessly brought my vision to life within a tight deadline. the dress is everything I hoped for, fr... Mehr ansehen

Unternehmensdetails

  1. Kostümgeschäft
  2. Bekleidungsgeschäft

Vom Unternehmen geschrieben

Lunss Custom Couture provides custom-made wedding dresses, bridesmaid, and evening prom gowns online, and thousands of fabrics for choice. Lunss also specializes in making flower girl dresses, pageant dresses, performance wear, and other formal dresses for any special occasion.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

205 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4,8

Alle Bewertungen

(205)

20 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Update on my wedding dress

Update on my wedding dress. This is the dress that was made of the same material you make those itchy tootoos from. That's the underskirt. I spent $528 on this dress and it should have been pristine for that amount. Instead as I have stated in my other reviews, there was black thread sewn into the dress, the arms were massively smaller that the rest of the dress the lace was left sticking straight out and not tacked down. It looked nothing like the original picture. The picture they sent me was from far away and you CANNOT zoom in. Oh, I found some strange red thread too and the bottom of the skirt is discolored. It seriously look like a thrift store dress. And for $528 dollars! Oh and it came blindingly white when in fact I ordered ivory(you know the off-white, Google even backs me up). I even verified with them that it was Ivory and not white because the picture was strangely misleading. Now, after all my b****ing they finally relented and agreed to give me a refund. Mind you this was after they told me I could fix the dress myself. They offered me $91 for a $528 dress!!! I cannot believe this! Oh, and when I asked where my measly was after waiting for a week and needing to payback the money I borrowed for a new dress, they snapped at me and, in lamens terms told me to be patient. Wow! Worst customer service I have ever witnessed! And they damn near ruined my wedding day! They would have had I not been able to borrow money. I still can't believe they told me I could easily fix this or that. Man, for $528 it better be perfect! I shouldn't have to do anything!
*Lunss is currently trying to mark this review as MALICIOUS. I am only attempting to warn others of what I went through with my wedding dress, so they don't make the same mistake. Hopefully many people can see this before it is deleted. Lunss will fight any review that is not in favor of them.

7. Oktober 2019
Bewertung ohne vorherige Einladung
Lunss Couture-Logo

Antwort von Lunss Couture

We are sorry for your unhappy design experience on Lunss. Your four reviews here are highly valued, and we checked your whole design communications with our designer.
You received your order on 19th Aug. 2019, and contacted us the first time for after-sale service on 13th Sep. 2019, which was after you gave us the first review on Trustpolit on 3rd Sep.2019. According to our Return Policy, returns must be initiated within 3 days after your order is delivered. Please do kindly check Return Policy before doing any shopping for better understanding, and contact seller first before giving any negative judgment. We always understand how important a wedding gown is for a bride-to-be, and understood how you feel when you don’t like the design result, so our designer had been checking the dress issue with great patience, and tried our best to solve the problem. We do believe you can see this from your customization page, which recorded all the communications. We don’t publish it here for protecting your privacy.
Even though our designer has explained quite well to you on your customization page and partial refund has been processed, here we summarize and explain it again.
1. Issue you mentioned on review on 3rd Sep on Trustpolit
a. Zipper is broken - we checked your feedback photos that the zipper is not broken. The invisible zipper might get stuck a little bit at portion with thick fabrics like waistline. Please get help to zipper it up when putting on the dress. We put on the dress on mannequin for QC and it was in good condition, otherwise we couldn’t send you the finished dress photos before shipping.
You complained about the zipper is not invisible in the later communication with our designer. Here we attach a link to explain to you what the invisible zipper is. You can see we did use invisible zipper on your dress.
https://www.google.com/search?q=invisible+zipper&rlz=1C1SQJL_zh-CNUS799US799&oq=invisible+zipper&aqs=chrome..69i57j0l5.2845j0j8&sourceid=chrome&ie=UTF-8
b. Your parcel was wrapped with tape - as we explained that this is an international air transportation, we had to wrap the parcel to reduce the shipping fee since the parcel volume will affect the shipping cost. Most online buyers wouldn’t like to pay shipping fee over hundreds of dollars only for a nice package. We do understand there might be some customers attach great importance to the packaging, we will consider about adding an optional choice of a shipping method with better package, this shipping method will be much more expensive then.

2. Your second review on Trustpolit about no Reply from us on 14th Sep.
Your first contact to our designer was on 13th Sep. Your designer was on leave, and you can see her working status on the customization page. She replied you on 16th Sep. We always require designers to keep their working status updated on customization page to let their customers know if they are available. We do feel sorry to keep you waiting. Please kindly understand we don’t have 24 hours service for the moment. Our working time is also listed on footer of our website. If you have customization order, our designers always reply in 24 hours in their working days.

3. Your third review on Trustpolit on 17th Sep.
a. No reply – our designer replied you on 16th Sep after she came back to work. Here we explain it again, we state in our website about our working time and designer’s working status on customization page. We normally response in 24 hours in our working time.
b. Our designer Tansy is refusing to acknowledge that my dress is completely ruined without saying sorry – we checked her replies about the issue. She had been very polite and professional during the whole process. She has been our ace designer who has serviced more than thousands of customers with many great works. We do understand how angry and upsetting about the design result. All our designers have to communicate with many customers every day. Designing process and checking the issue of the finished dresses are complicated work. We require them to give the best patience to all customers, and at the meantime, we do hope the customers they are serving could be more understanding and coordinated, because a perfect design came out based on the both parties.
c. We asked for video to show us the size issue – you ordered this customized dress in standard size US 8. We did make the dress in standard size US 8. And we showed you the photos of finished dress on our mannequin in size US 8 for your confirmation before shipping. If we made the wrong size, the dress for sure couldn’t be put on the size US 8 mannequin. A video to show your designer how you measured yourself, and show how the finished dress looks on you will help your designer to figure out where the problem is. Otherwise we can’t tell anything with one front photo of the dress on you. We always would like to solve the problem in your favor. But this need your kind coorperation. Venting spite can’t solve any problem, do you?
d. Some strings and few unsewn lace – we checked there are only few on these, and they are very easy to be solved. We offered options for you that you could either ship it back, we fix them for you, we cover the shipping cost, or you get it solved by your local tailor, we will pay for a certain amount of alteration fee. We do feel sorry for this, and will require our QC personnel to be more careful on checking this before packaging.
e. Cheap material – if you know fabric knowledge better, take the dress to your local tailor, or go to your local bridal shops to have a comparison with their gowns over 1000 dollars, your will know your dress materials are not cheap at all. We have been running this customization business for more than 9 years with great success for reason – WE NEVER USE CHEAP FABRICS. For a customized wedding gown with private designer serving and great quality fabrics, 459USD is the price you would never get from your local bridal shops or designers. You paid 528USD total for your order, of which the customized dress costs only 459USD, the extra 69USD is the rush service fee you paid for shortening production time.

We didn’t get any required feedback video and how the dress looks like on you on the back, but we still offered you 20% of refund of your dress cost, and you agreed to take the refund, and we’ve processed the refund on 23rd Sep. 2019. We do believe you’ve already received the refund.


4. Your 4th review on Trustpolit on 7th Oct.
This is the review after you agreed to take the refund and close the case.
We noticed that you kept bringing up new “problems” even you agreed to close the case. We do hope this is not a malicious to mislead our potential customers. We don't rule out any possibilities to publish your customization page here to show where the true problem is even we don’t want to bring things there.
Dress color is not ivory – Different fabrics present ivory color with slight difference. We have color choice of Pure White (fabrics get blenched in a professional sense, normally high-end lace fabrics not available in pure white) and Ivory. Here we insert a google link for your better knowing about the White and Ivory color of chiffon fabric. Your dress was mainly made of chiffon, organza and lace fabric. As we explained, lace we use is always in ivory color, blenched white lace is not available and is very rare in fabric market. There is no chance for us to make your dress in White lace.
https://www.google.com/search?rlz=1C1SQJL_zh-CNUS799US799&biw=1535&bih=695&tbm=isch&sxsrf=ACYBGNR_FuZI6KoKsLOLz0YZMBU0r_ao9g%3A1570679577589&sa=1&ei=GaueXcrHI8KU-gSR5IyQDQ&q=white+and+ivory+chiffon+fabric+comparison&oq=white+and+ivory+chiffon+fabric+comparison&gs_l=img.3...27824.28082..28503...0.0..0.259.505.2-2......0....1j2..gws-wiz-img.HIe59eCd1RA&ved=0ahUKEwiKuJyy5ZDlAhVCip4KHREyA9IQ4dUDCAc&uact=5#imgrc=_

Thank you.

Bewertet mit 1 von 5 Sternen

Update on my last review

Update on my last review. Lunss stated they put my dress on a US size 8 maequin, they have also sent me pictures of that mannequin. I have now checked the size chart they sent me and my measurements put me between US Size 8,12 and 14 on that size chart so how could my size 14 measurements fit on a size 8 mannequin, how could my size 12 measurements fit on a size 8 manequin?? Because the dress is size 8 all over that's why.

I am absolutely disgusted on how they are making me jump through hoops to sort this when they have all the evidence they need as they have provided it to me!

I have visited 2 shops today and bought pants and a slip to video, I cannot purchase what they require without going into the city which is 1.5 hours away, the city I live in won't sell that as it's like a body stocking. For confirmation I am not running around any further, the slip I boughtt is the thinnest material ever, it isn't going to add inches.

I am deeply appauled that they have sent me a size chart stating measurements that if they were used would never in a million years fit on a size 8 mannequin.

These people are sharks. Please go back 30 reviews and you will see how bad they are, I made the mistake of only looking at around the last 10. Also you can only post a 5* rating on their site anything else it won't allow.

25. September 2019
Bewertung ohne vorherige Einladung
Lunss Couture-Logo

Antwort von Lunss Couture

We are sorry for the unhappy design experience on Lunss.com
We checked your design communications with our designer. Your provided measurements for the dress were not correct. Please do measure your body by following our measuring guide strictly. This is very important for getting a well-fit dress.
https://www.lunss.com/how-to-measure
Your dress was made with your custom size, rather than standard size. Your measurements are across size US 8 (hip line), US 12 ( bust ), US 14 (waist line). We can only present you the dress on our standard mannequin US 8. It can't be put on to US 12 or 14. We believe it is very easy to understand.
We remade the dress with your new measurements only charging half price of the dress. We do sincerely hope it fits you well and you are satisfied with the new dress.
If you check any other famous brands on Trustpolit, there are always some negative reviews. No matter good or negative reviews, we highly value and appreciate all voices about us, and never make fraud.
Thank you.

Bewertet mit 5 von 5 Sternen

I customised my Prom dress using Lunss…

I customised my Prom dress using Lunss and got rush shipping so they would come days before my prom because I had customised the dress late. It had come earlier then expected and was no trouble with it coming. When it came the dress was just like how it looked in the picture with even more detail which was beautiful. I was very happy with the dress and won best dress during prom.

23. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Custom prom dress

I had a great experience with Lunss because I was able to easily communicate what I wanted. They made my vision come true and I will definitely be shopping here again!

23. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Took a few months to organise the dress…

Took a few months to organise the dress but overall i was pretty happy with it!

A few mishaps here and there, but it in the end it came on time and was exactly what it hoped it’d be. A little bit large around the body but it didn’t bother me too much.

23. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing!!

I had bought the dress to be completely customized and they were very transparent with every step. The dress came on time and was everything I asked for.

22. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

AMAZING SERVICE

The design process was great. I had a personal consultant who guided me through the entire process. Sizing was great and the design came out exactly how I wanted !! Would definitely recommend for future dressmaking

9. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absoultely amazing

At first i was so nervous about buying a dress online, like most would be but then i checked out the reviews and gave it a chance. my dress was made perfectly in a quick manner. There was constant communication between by designer and I and it was so settling to know someone who was working on my dress kept in contact with me.

6. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best Prom Dress!!

I had a wonderful experience !!, my custom prom dress was a dream come true , no problems what so ever the dress was beautiful and it fit perfectly , thanks to Nancy and everyone else that made my dress absolutely stunning !! Would shop here again

1. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very pleased with Lunss!

After ordering a custom bridesmaid dress with Lunss, I was very shocked that the service was so quick and easy. The designer private messaged me and responded back promptly and it was a very uncomplicated process. The dress turned out great and is great quality.
I highly recommend Lunss!

22. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent dresses! Super satisfied with all 5 dresses!!

After a lot of time checking different websites for my bridal team (2 bridesmaids + 2 junior bridesmaids + 1 flower girl) I had decided to order all 5 dresses from Lunss. Communication was always very quick and clear. I do admit that I was sceptical at first and also worried that I was going to spend a lot of money on all the dresses and then end up with a bad result...but they proved me wrong!

Dealing with 5 different dresses with 3 different (yet similar) designs was not an easy job for them, however the results were truly remarkable and sizing was perfectly done! Whatever I have asked for (and I asked a lot of things) they managed to tick all the boxes!

On the wedding day, all 5 of them got a lot of compliments on the dresses and the designs they had. All dresses where super comfortable and very well tailored!

I definitely recommend Lunss to anyone that would like to do something of such sort or to anyone that has any doubt about getting them down by Lunss!

15. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Prom Dress

I am SO late with this review! My prom was in March and my dress came in a timely manner. Communication was great with Nancy and she did SOOOO amazing on my dress! It was more beautiful than I ever imagined! It was an absolute show stopper and everyone I talked to said I had the best dress of the night and that I looked so beautiful and classy in it! My parents, family, and prom date fell in love with the dress! I loved this dress so much that I also did a photoshoot in it. Next time I need a dress I will not hesitate to come to Lunss and place an order! I still have no words.... just know this dress made my last prom a night to remember forever💜 Thank you Lunss!

9. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Prom 2k19

Although it took a while to come it was definitely worth the wait ! I loved my dress so much !

8. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Prom 2k19

i mean everything went so goos!! i was really last minute about the dress but wow i am amazed. good communication with the designer everything i wanted was in my dress they were fast and honestly i was septic at the beginning but now i am happy i trusted my gut they kept showing picture of the processus just an amazing work by amazing people. thank you.

4. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

BEST Use of my Money! Best Company Ever! Prom 2019!

This company is wonderful. I looked for a prom dress for six months and couldn’t find one that I felt deserved me spending money on. I found an abundance of wedding dresses and ballgown styled prom dresses and Cinderella inspired dresses that were super pretty, but not one of them had EVERYTHING I wanted in the dress.

I wanted to get a dress custom made by a Phillipino designer I found and fell in love with, but his dresses were thousands of dollars and the order had to be placed years in advance. When I found this website I couldn’t believe it. I fact checked the website to make sure it was legit and all the honest reviews from previous customers made me trust them even when everyone else I knew said I was wasting my money or getting scammed.

The AWESOME seamstress, Nancy, I was paired with did an absolute WONDERFUL job on my dress and it was everything I expected. The only (minor) qualms I had with the dress when it arrived was getting the dress out of its super compressed packaging. They stuffed a huge ballgown into a ball that was roughly the size of a basketball. It took me almost 40 minutes to carefully cut away all the many layers of tape. I swear they used magic to get it wrapped up like that.

The color was also slightly off than what I expected. I (thought) I picked a light baby blue color with gray undertones, but because of the low lighting in the picture they sent me (of my color options)!the blue was actually a light grey. At first I was disappointed, but it actually made the dress look even more beautiful. It didn’t have the blue, which would make people think I was trying to mimic Cinderella, and the design and color didn’t make it look like a wedding dress. So the color being off was actually a blessing in disguise. (A LOT of people were making fun of me when I said I wanted a Cinderella inspired dress. They said a blue ballgown would look costume-y and said that getting a white/cream colored dress would essentially be a wedding dress. The light grey + silver it came in was actually a happy medium that I didn’t know about.)

The bust of the dress was also a bit loose due to me accidentally losing a bit of weight. That altered my exact measurements I sent months prior, but that’s not their fault at all. (I kept having bra slips throughout the night and kept needing to pull up the dress, but that was also my fault for ordering a big ball gown and expecting it to stay in place all night, haha.)

The last and only *real* issue I had was that the dress wasn’t as fluffed out or as big as I wanted it. I wanted a high-low ball gown that still had a //ballgown// shape instead of an A-line shape. They had the high-low portion, but didn’t add enough layers to make it ballgown style, so it ended up A-line. But even then, it never took away from the beauty of it. The dress was gorgeous and if I ever get the chance to wear it again, I’ll just make a high-low petticoat to put underneath to fluff it out even more.

I’d rate this company and their service 10/10 and I would ABSOLUTELY order from them again. I would recommend them to EVERYONE I know. They’re not a scam, customer service is great, and they do everything exactly as asked. (Again, another shoutout to Nancy!! I loved her a lot and she was so good and patient with me even when I was getting anxious with her or had confusing instructions for what I wanted for my dress.) Order from them, you won’t regret it!! (And make sure you order WAAYY in advance to get your item on time!)

4. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great custom prom dress

The dress was exactly what I asked for. The measurements were spot on and they were pretty good with answering questions and contacting you.

3. Juli 2019
Bewertung ohne vorherige Einladung

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