Marlin Bewertungen 

Hôtel très bien placé, superbe chambre très propre.
Personnel très accueillant surtout Paul-Émile !

Au plaisir de revenir!
Guy

Wonderful hotel with clean and big size room !
Fantastic staff, always here to help :)
I'll definitely come back.

People have to avoid this hotel at all costs. I stayed last week and there was no aircon and the rooms were simply uninhabitable. They provide a fan only to help move the warm air around. Just don't stay here in the summer months. A really very poor quality choice.

Stayed at Marlin Aldgate and had a great experience. The apartment was clean, spacious and had everything needed for a comfortable stay. Location was fantastic and staff were extremely helpful, Lisseth in particular was really accommodating. Would definitely stay again.

Stayed at Marlin Apartments - Canary Wharf and was struck by the quality at every touchpoint. The team were responsive and professional in the lead-up to arrival, and the apartment itself was excellent. Well-designed, spotlessly clean and with everything you’d actually need for a comfortable stay in London.

I was impressed with overall experience from the warmth of the welcome to the quality of the accommodation itself.

Would book again without hesitation and would recommend to colleagues travelling to London for business or anyone looking for a smarter alternative to a standard hotel stay.

Saved so much money because of the kitchen!

The health hazzard in the bathrooms is the only reason i'm rating 2/5 instead of 5/5. I nearly slipped in the shower, I would've hit my head on the marble exposed corner ledge above the bathroom sink (It's safer to have a bath 5/5).
Staff respond super fast resolving any matters super fast 24/7. Spacious apartments have a cooker, oven, extractor fan, dish washer, ironing board with iron, washing machine, good shower, fan in the bedroom.

Booked for one night, service was terrible an room was very dirty

We had a very poor experience at Marlin Waterloo Apartments. On arrival, I was incorrectly told I hadn’t paid, despite having paid in full weeks earlier. The TVs had no remotes, which I had to report the next morning. On our second night, the apartment lost all power- no lights, fans, fridge, or Wi-Fi - and no suitable alternative was offered. Communication was slow and unhelpful, and the handling of a duplicate payment was inconsistent and delayed. We ended our stay early due to the disruption. While the location is good, the service and management were simply not acceptable.

We stayed on 4th April whilst looking after our son who was in Guys hospital. I noticed a £150 charge on my account which they said was for smoking in the room, funny as none of us smoke, never have. A Rip off.

I booked Marlin Apartments recently and made a mistake with my booking. I contacted the enquiry line and dealt with a member of staff called Allesandra. She corrected my booking without any fuss. She was friendly and helpful and made the process very easy. I would recommend Marlin Apartments on this alone.

I mistakenly booked twice for the same night because I had received a misleading email telling me that my reservation had been canceled.
I wrote asking them to help me clarify my situation, but stressing out that in any case I obviously did not need 2 apartments for the same night.
I felt safe, thinking they were here to help…
They responded by email to confirm I had indeed booked twice, 3 hours before the fateful 48-hour cancellation deadline.
I was traveling and could only call one and a half hour past the fatal deadline but still 2 days before D day!
I was so astonished by the lack of comprehension and customer care I received. Instead of trying to find an acceptable solution to both parties, they very long emails to explain that they were in their right and that I was going to pay for 2 bookings!
The reservation manager had the chance to make up for that very bad experience as we were unfortunately forced to stay an extra night in London due to a train cancellation.
With no surprise, she was once again completely inflexible. No possibility to transfer the second night paid wrongly, no commercial gesture, no attention at all to her customers.
They are litigious and do not care a bit about customer relationship.
A sickening and expensive experience!
To avoid absolutely

Robin Ahmed in Canary Wharf apartments was a wonderful host, really help us with everything during our stay’ went above and beyond with request! Lovely guy! Defo recommend staying here and will be using this apartment again for our next stay!

Apartment was nice and spacious, clean and well equipped. It is in an ideal location for the O2 and the secure underground parking was very useful. However our weekend stay was spoiled by the water damaged ceiling in the lounge, pool of water and plasterboard debris on the floor which when reported to reception was, firstly acknowledged by them because the cleaning staff already informed them about the problem when they were preparing the room before we checked in. Then the only options offered to us were; put up with the mess or put up with a building team coming in to repair it. Very disappointing!

Sucio, mal olor, tubería rota que nadie arregla. Falta de limpieza. No dan comodidades (da igual que vaya una persona o cuatro, da igual que vayas un día o 5 días, solamente dan un gel de ducha de 20 ml, un champú de 20 ml y dos rollos de papel higiénico) aunque pagues por 5 días. Solo hablan inglés. Solamente 2 ascensores para cientos de habitaciones. Mantenimiento nulo (ventana sin apertura). Limpieza nula en las zonas comunes (basura por los pasillos, ascensores, recepción...). Puedo enviar fotos para probarlo.

worst experience ever.
Their duty manager refused to provide any evidence of a double-charged payment.
I provided bank statements and other questions they asked.
The problem is their self-check-in service. Worst ever. They don't even have a normal card machine.

Currently at London city queens street. Excellent location. Sofa bed is unfit for purpose, reception gave us another duvet to lay on to make it bearable. We ended up sleeping on the floor (£488 to sleep on the bloody floor). TV wont connect to wifi so cant access our Netflix or Amazon TV. Lots of dirt under glass on coffee tables. Bathroom has flaking paint all over. Not worth the money.

Pros
1_The apparent was huge and nice.
2_ the staff gave us the smoothest check in of all time, I would like to thank Natasha and Credu - sorry if i miss spilled the names- where fantastic and exceptional.
Cons
1-My only issue was the childrens crib they didn't provide me with one altho it was mentioned in the booking.

Absolutely filthy, unprofessional, staff not listening to requests etc. We have been staying here for a while as temporary accommodation. When we arrived, the flat had BED BUGS, had not been cleaned and he fridge was broken. The staff have lost our post for THREE months in the past and the worst part is we have to BEG them to come and change the bed sheets and do the cleaning service every day to remind them as it has been almost 2 weeks now and they have not come and my daughter is in bed all day, vulnerable, on immunosuppressants and a lot of medication and needs the beds changed. They do this every week. Disgusting. We keep asking the cleaners to come in the afternoon on Wednesdays too (we ask the cleaners and reception) as my daughter is not very mobile, severely unwell and even worse in the morning but the cleaners keep coming any day and as early as possible i.e: 8:45- 9 am (when they come that is).

Marlin Waterloo has poor reviews on every review site including Glassdoor, Booking,com & Trip Advisor. The reason is the management. They are poorly skilled, bad managers who can't manage the simplest of facilities management tasks & stroke each others egos like characters out of a Mike Leigh play. Their idea of training is a joke as it is virtually non-existent and it attracts people who aren't interested in efficiency. The staff are like very inexperienced sheep

Stayed at Westminster Bridge Road aparthotel. Nice clean lobby, friendly staff. Room was great and clean. Ideal for when you need to visit Evalina Hospital and the London eye etc!