Marlin Bewertungen 

Vile!!!!! Do not stay here! when checked in we was faced with an oven door hanging on by one hinge - major heath and safety risk. The front desk didn’t give a toss and took numerous visits to the front desk and calls to get moved apartments, members of staff clearly found this funny as when approached they had a great big smirk on their face. So when moved to another apartment we was faced with a dirty sofa bed not made from the previous guest. The bed had crumbs left in with the old sheets still on, yes During Covid!! When queried if the manager would be happy to stay in those sheets on arrival when checking into an apartment costing £600 he said it’s okay as it’s Covid secure and has been left 24 hours hahah. Erm what?!! Since when was it ever okay to sleep in dirty used sheets never mind during a pandemic?? The glasses were dirty, they had left over Coca-Cola left in the bottom of the glass with lipstick stains on each glass nearly.. Again Covid secure? Manager was rude, unhelpful and totally useless! What a disgrace of a place, happy to take your money and put you up in a hell hole with no tosses given and yet booking.com think this is okay, I don’t know which is worse… AVOID!!!!

Very disappointing stay. THe apartment was disgustingly dirty and no covid safe.

- Sofa bed was not changed on arrival. When we went to make the bed we were disgusted to find that there was dirt all over the covers and even a used face mask down the back of the sofa. We complained at this and the bed was immediately cleaned and changed, so happy this was resolved however it just shows that the apartment was not cleaned properly.

- The floor was filthy that you could not walk on it with bare feet or socks. Just wiping the floor picked up the dirt and much that was on it.

- There was a used snotty tissues under one of the beds. We found it on the final day and placed my hand in it by accident. In this covid age, this is not protecting us as a customer.

- We also found a nitrous oxide that some previous customers had left behind that would have been used for their recreation drug. As I had young children, this is unacceptable.

- There was pubic hair around the toilet brush that was there on day one.

Overall disgusted and wouldnt use again

I recently stayed at Empire Square Marlin apartments. The building was well maintained and the flat itself was clean, very comfortable (lovely beds and linen!) and well looked after. The staff couldn't have been more helpful.
The only very minor negative is the décor is rather dated.

Other flats that are not marlin smoke cigarettes and weed. And there is nothing done to stop ot. You can report it all you want. All you are told those are private flats and we can not do anything. The building doesnt feel safe. A lot of antisocial behaviour both around the building and inside. Leaking showers, horrible water pressure. And best yet water supply gets cut of including cold water at random times. Takes hours to get it back.

Good value nice room. Canary Wharf branch!!

This is the content of an email to Marlin that despite the promise to reply within seven days has, 10 days later, received no reply. But at least we got an automated "Rate your experience" email.

Sir

We just stayed at the Marlin, Empire Square, Room 146.

There was a massive mix up when checking in, when after a 5 hour drive to get there, we were greeted by officialdom and confusion, only saved by the intervention of a supervisor. There is no map to get to the car park, yes it’s easy when you know where it is, but the receptionist was unable to describe it beyond, “turn left”. We were given a room and then had to change it because the receptionist read the instructions on file only after issuing the keys. We were asked to pay £15 a day parking (£75), which was an unpleasant surprise.

It’s a matter of taste but we thought the room was soulless. The apartments in your photos are better, but if I understand correctly from the receptionist these are for permanent residents and are not for rent - so either I have misunderstood or you are misrepresenting the offer. (Interestingly one of the posters on Trip Advisor was able to rent a 7th Floor flat.)

But more substantially, the toilet leaked, the bathroom was dangerously, frighteningly slippy, and had no hand rails (I thought this was illegal), and the tiles dirty. The sofa had collapsed, there were chairs missing and so there was nowhere comfortable to sit in the whole place.

The curtains were filthy, maintenance is poor, the floor is wavy and the repairs can be readily seen and are amateur and unfinished. There were few surfaces to put things on, no hooks in the bathroom so clothes go on the floor, two toilet rolls for 5 days, no cleaning materials and no cleaner. There were no net curtains so we did get to enjoy watching the neighbours do their ironing.

The corridor floor carpets are amazingly water stained throughout (there has obviously been a massive flood at some time) and should have been thrown away, and the corridors stank of cooking.

The receptionist didn't answer the phone at all and the call often went to a mobile voicemail, and we had to go down to ask them if they would do something about the noisy neighbours - they said they would and didn’t - and so we were kept awake half a night.

We checked out of the soulless place early (booked for 5 nights and left a day early as soon as our arrangements allowed) and felt cheated. We will not be coming back and would like the assurance of our travel agents that he will never send anyone else to stay with you in the future.

Unfortunately, we left a charger plug and called to see what could be done.

So after spending approaching £1000 to rent a disappointing and dirty apartment and paying extra for parking, the receptionist insisted that you would not post it back to us: Quote: ”We have it but it is not our policy, you must come and pick it up” - a round trip of 500 miles. You still have our deposit and apparently, we won’t get it back for up to 10 days.

I don’t need an apology, though no doubt you will offer one.

I don’t expect a refund, though you certainly should provide one.

I do want you to have the common decency and good grace not to demand that we drive 500 miles to pick up a plug. Post it to us please.

If I put aside all our complaints and try for a dispassionate summary, I would describe Marlin Empire Square as shoddy, unprofessional and very far short of your descriptions of it.

Would you care to explain any of the above Marlin?