Mbna Bewertungen 1 782

I’d give MBNA zero stars if I could.
Applied to open a savings account with them and was refused straight away because their reference checker is Experian (credit checking agency). Clearly we don’t have enough debt for long enough to OPEN A SAVINGS ACCOUNT!!!!

I wish I took the time to read the reviews, absolute joke of a company, paid loan off early and expected a deduction in interest but was told some old chestnut of a story ,DO NOT GIVE THIS COMPANY YOUR BUSINESS THEY DO NOT CARE AS LONG AS THEY MAKE MONEY FROM YOU

I've had house insurance since 1978 and made two small claims many years ago dealt with in a professional manner. Made a claim last year for to MBNA and was shocked by the way my claim was treated. They send out subcontractors to access the claim and don't follow this up in a timely manner you are left to do all the running only to be lied too by the company dealing with the work who report to MBNA. I received a copy of the report to reject the claim, which stated they could not access a drainage pipe in my driveway due to a car being parked there. The pavement at the top of my drive was dug up and there was a huge hole in the drive a car could not get in the drive i had pictures to prove this MBMA were not interested they would rather believe a company telling lies so they would not pay out.
A second report was issued to the Ombudsman and the bit about the car removed after they had been caught out.
The report also stated that a section of plastic pipe would have to be replaced as the joints in the section and either worn away or were not fitted properly. Two different drainage companies were involved in this the first company who put a camera down the pipe could not find any problems and proceeded to blast the pipe with high pressure water, then along come the other company who stated there were several problems with joints. MBNA not interested in the first report. This problem ran for several weeks with holes in my driveway and MBNA doing nothing to resolve our problem. When they finally admitted we were treated appalling they offered £450 or I could go to the Ombudsman. What a waste of time they are supposed to be neutral who pays them? They declined my appeal and sided with MBNA. A phone call from Ombudsman to the company who carried out the work stated that they removed the CLAY PIPE and replaced with a plastic pvc. I have pictures to prove it was plastic. I called the Owner of the company twice who denied he said this and I requested that the Ombudsman call him to verify this. I requested transcripts of the call only to be given a written version.
The moral of this despite the workers telling lies and proven to be lies MBNA and the Ombusdman are not interested.
Our Treating Customers Fairly (TCF) framework is developed around the core six outcomes set by the Financial Conduct Authority (FCA). By placing our clients at the centre of our business ensures that fair outcomes are achieved.
When I asked several of the MBNA employees about TCF they did not know what I was talking about.

If you have a choice of pre-approved balance transfer cards avoid MBNA. The "pre-approved" transfer failed twice, setting up a DD payment took days of navigating their stupid app messaging system. If you can get past the ridiculous AI bot, staff take time to respond, then if you don't respond immediately they close the chat and you're back to square one. The phone lines are office hours only, it takes over 14 minutes to jump through all the hoops to get to a waiting time, which is always over 20 minutes. So you need at least half an hour and honestly, I've never managed to get through. Not least, I work for a living and don't have time to waste on their inability to adequately resource customer service. The app is a mess, constant issues, logs you out if you take a breath, nothing is intuitive. Truly. Avoid.

Mbna keep offering interest free balance transfers but when you request them it all gets accepted but never reaches your account. Today account was suspended but mbna refused to reinstate it or give a reason for its suspension. They also wanted customers to wait 20 minutes before answering phone. They also refused to give me CEO email or pass me to their manager.

I have had a loan with them since Dec 2024 and wanted to increase my monthly payments now I am in a better financial situation. However, the app is just stupid. You cannot do anything if you have a Loan account. Want to increase DD amount, call the number, need to view info about you account, call the number, any additional info... Call the number.

The chat bot is useless. I asked to get put through to someone and they said they don't help and you guessed it... I need to call the number. I asked if the Loans team have a more accessible option for contacting like emailing if they don't use the chat and was told no you can only call them. The app is just useless and online access is the exact same. I have another car loan with a different company and I can do everything in the app... Like why can I not adjust stuff for my loan. I can't even make a one off payment. It gives you random bank details in the app to send money to but when I went to send with Bank of Scotland. It came up with like 10 different accounts and just felt sketchy. Cause you know if you send it to the wrong place it would be your own fault. Also it is well known that you should not bank transfer funds for paying off loans? This should be a payment feature within an app... An app MBNA seem to not be able to develop or use.

One of the worst credit card ever! They charge you interest even before the statement is generated which is absolutely absurd! I've learned my lesson now. Will be paying off in full and getting rid of these scammers.

Sad MBNA Europe fallen so far. Waiting for chatline response for over 25mins, and then told not to worry about the fact I had an overdue payment due on my account when in fact I had paid by the required time. It seems they have a minimum payment now of £25 which was not an issue but my account still shows £4.81 due. The agent said this was just an automated reminder but I felt the agent was an automated robot as not addressing my questions or solving the issue. I feel MBNA installed some new AI or software and, as we see in many locations now, awful customer service that does not match a real person dealing with any problems that occue. Very frustrating when a phone call to a real person would rectify things immediately and we could all get on with our lives.

Waisted my hard earned money. Will be taking this further.

Saved in an MBNA fixed term savings product which matured 10 days ago. Have been unable to access my money since and am still waiting for post with an activation code - not at all happy

i have had my credit card cloned. there is a transaction on it that i have not done and they are refusing to do anything about it. after reading a few of the other reviews i have come to the conclusion this is an inside job. so many people are complaining about unauthorised transaction and them doing nothing about them only screams someone inside the company is doing this.

STAY AWAY FROM THEM OR YOU WILL BE CONNED.

I Should have checked reviews before applying. On my first attempt to complete a balance transfer I received "9200117: Sorry, these login details have been suspended". Called and told it will take 3 days for them to investigate!

APALLING SCAM-ENABLERS! Zero customer care or recognition of what constitutes Fraud. I have been fighting for almost 3 years to get back payments taken by scammers which I highlighted to MBNA BEFORE they were taken but which they enabled not once - but TWICE! Cost me £100s & hours of wasted time trying to explain to these deliberate dimwits what constitutes Fraud but all they do is obfuscate until you give up. DO NOT TRUST MBNA!

A fraudster tried to put through a load of transactions in Mexico. MBNA blocked the transactions and messaged me to ask if they were legit. I called them up, got through immediately, they blocked the card and sent through the new one within 48 hours. Excellent service!

Why is it every time I call to speak to someone I get told that I need to go digital and use the APP. Surely that should be my choice and don't need a lecture from you. This is why there are so many scams due to everything being digital. So please mind your own business and deal with the customer queries!!!

This company, are part of the Lloyd’s Banking Group, who have a past record of poor service and breach industry guidance and replace it with their own guidance.

I had two credit cards which were included in a debt management scheme. Both accounts have the wrong default date and they continue to fail to record the correct date.

Now, the default should be off my credit file, but it is still on there affecting me negatively and longer than it should be.

Absolute shambles of a company. I will be seeking compensation for each day that the default is on my credit file longer than it should be…

Not even worth the one star….
Insured the house outside pipes and drains they use Ansa omg what a shower no better than these I had my drains blocked they sent Ansa out dug up my yard to prepare to come back and sleeve my broken pipe then called to say no we’re not doing it, it’s wear me tear !!! Yup..And these lads came from Sommerset 9 hour round trip for 3 hours work wtf is that all about stupid company ….

Had a call today from MBNA I had called x3 times to let them know this company are bandits and x3 times told the story of what’s been happening and only one guy had put it all on my file, omg, if you can’t do the job properly then leave, I pay my insurance for a reason not to get bloody ignored 2 months later they ring me to say it’s wear and tear Ansa tells them ha ha course it is i said, and he didn’t want to know anything about the company not interested in what I had to say but hey, I’m just the customer who pays your wages , So I told him I will never insure with them again which is due this June for renewal, At no point did they try to help or even find out why Ansa started a job to just finish, just go with wear and tear as they do, easy get out clause…
Useless company, another load of bandits.!

STAY AWAY FROM THEM you’ll waste a years money if you need to claim..

I did tell the chap read up on Ansa, but nope he won’t but I hope he reads this….
And I bank with Lloyds doesn’t look good on them but why should they care they have our hard earned money…

Why bother with insurance I’m sure it’ll be cheaper just to pay an independent company to sort out the outside pipes and drain problems if and when and as I own them not the water company I bet it’s cheaper in the long run as wether we claim or not they still sting us every year putting it up…..🤬…

Contrary to many of these reviews I was an INVESTOR with this Company and I ALSO as an INVESTOR was treated with contempt and disrespect which I quickly noticed following my initial investment of £5000 which would have increased to £55000 (which fortunately I can prove). It was good fortune that the arrogance of MBNA came quickly to my notice initially from their obnoxiously self opinionated telephone operator confirmed by MBNA's acceptance of one's funds but does NOT provide internet access or any other access to one's money invested in MBNA other than a confirmatory text the funds have been received. Further confirmed by their acknowledgement of their failures and a £30 compensation cheque for my personal expenses spent which is yet to be received and finally confirmed by what I describe as more disdain and arrogance by MBNA's representative staff. I am a lucky I got away from MBNA swiftly and I got my funds/investment returned. My sympathy genuinely extends to those who sadly are in their nasty suffocating tentacles and unable to be released.