I have been a member of medicash for over nearly 40yrs and can honestly say I can’t fault them, if you ring with a query staff are always polite and friendly.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A very good app with everything needed to make a claim, including copy of benefits table. Easy to complete amd very quick response from Medicash. Many other Perks too! An excellent company.
Unternehmen hat geantwortet
Very simple and easy to submit a claim on the app. Have done several claims now over the last few years and claims have all been accepted and paid within 3 working days.
Unternehmen hat geantwortet
Ok. I couldn’t claim for dental treatment because my dental practice said I needed to pay a 50% deposit. Medicash says the receipt needs to show full payment. They wouldn’t accept two receipts showing... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Kontaktinformationen
One Derby Square, L2 1AB, Liverpool, Vereinigtes Königreich
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Hervorragend
6717 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Do not use these people
Do not use these people, I have currently submitted a claim for my excess Private Medical Insurance 6 times and everytime they find a reason to turn the claim down.
Moving the goalposts each time. I phoned them and they told me what was wrong with the claim, resubmitted and they have turned it down on something else. In total I have submitted about 6 different documents and they are not happy with any of them and that is all I have. This has been ongoing for approximately a month, I have been out of pocket and it does not appear to be ending anytime soon. Please do not use them, it is bad enough to be unwell, without having this stress on top of it.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Dave,
I’m sorry to hear about the issues you've experienced with your PMI excess claim.
So we can raise this with our Customer Care Team, please can you complete the request for more information we've sent you. This will allow us to identify your policy so the team can investigate this for you.
Kind regards
Hannah
Very easy to use app
Very easy to use app, very rare to be asked for extra details, usually is all really simple and straightforward, payments and approvals come quick
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Juan,
Thank you for your review! We're so pleased to hear that you're finding our app easy to use and our claiming process simple and straightforward.
We look forward to processing your next claim.
Kind regards,
Hannah
A hopeless mobile application
A hopeless mobile application - once you put together a claim you can't review your attachments. The range of claimable services are 'steeped in mystery' - the app UI is pathetic - there are no explanations for the categories to claim against - do the basics !! designed to be difficult...
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Mark,
Thank you for sharing your experience. I’m sorry to hear about the issues you had using our app.
I've passed your feedback on so it can be considered within future updates to the app.
Kind regards,
Hannah
Such an easy process
Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Elen,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent service
Excellent service, claims paid quickly and with no fuss.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and no fuss.
We look forward to processing your next claim.
Kind regards,
Hannah
Very simple and fast process
Very simple and fast process, with payment received very quickly
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Kimberley,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process simple and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Disappointing claims handling
I have held a Medicash Health Cash Plan and recently submitted a claim for a Sports Massage, which is a benefit covered under my Level 1 policy.
Although I provided an invoice showing the treating practitioner’s name, qualifications, professional membership number and details of the treatment, my claim was declined because Medicash could not verify the practitioner’s qualifications and requested a copy of the therapist’s Sports Massage certificate.
Unfortunately, despite repeated requests, the treatment provider has been unable to provide the additional documentation requested by Medicash.
What has disappointed me is that the claim was declined rather than Medicash contacting the treatment provider directly or advising what alternative evidence would be acceptable. As a policyholder, I have found myself caught in the middle of a dispute over documentation that only the provider can supply.
I have now raised a formal complaint with Medicash, which has been acknowledged and is currently under investigation. I hope the matter will be reviewed fairly and resolved promptly. If it is, I will happily update this review to reflect the outcome.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Russ,
Thank you for taking the time to leave a review. We're sorry to hear you've been disappointed with your recent experience.
We appreciate your feedback and can confirm your complaint is currently being reviewed. We'll be in touch with you directly once our investigation is complete.
Thank you for your patience, and we hope we're able to resolve this matter for you soon.
Kind regards,
Hannah
Really great perk with work quick…
Really great perk with work quick payment and no hassle
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to make a claim on line
Easy to make a claim on line. Quick response. Very happy with my experience
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Janet,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Annoyed is not the word
Update 27/7/26 - thank you for processing my request swiftly. I still maintain your trust issues in my claim were upsetting. - Annoyed is not the word. I sent over an invoice for a claim, but thats not good enough, it has to be a reciept! Clearly its me and I had treatment, I paid the invoice or I wouldnt have sent it. I had to ask for a reciept from the dentists to send. Guess what I have to submit a new claim!!! Piss me off if im honest, l3st see how long they stall this time!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi,
Thank you for your review and feedback. The main reason this claim will have been declined is due to the fact that invoices can be issued without having paid for treatment yet.
If the claim was submitted with the invoice and a credit/debit card receipt to show proof of payment, this would have been acceptable.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Efficient app so easy to send claims…
Efficient app so easy to send claims quickly.
Claim Monies paid within days too
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Colin,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy and efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Claims process is simple
Claims process is simple and the money was paid out within 2-3 days.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Clint,
Thank you for your 5* review! It's great to hear that you're finding our claiming process simple.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Always had great and brilliant service.
Always had great and brilliant service.
I have been a customerfor many years and very good value
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Kevin,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
Brilliant service
Brilliant service. The App is so easy to use. The helpdesk are always very helpful and efficient.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Dal,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our app and service.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to make a claim and very prompt…
Easy to make a claim and very prompt payment .
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Maria,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very satisfied
My claim was effortless and the staff were very friendly and took the time to answer any questions I had.
Would definitely recommend this service to friends and family.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Barry,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Good company
Good company, their app is easy to use and to upload receipts onto. The payment is very quick and straightforward! No complaints :)
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Antonia,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and straightforward via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent service straightforward easy…
Excellent service straightforward easy to claim online
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Gaynor,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process straightforward and easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Charlotte very helpful
Charlotte very helpful, friendly lady, talk me all the way though my first claim, so professional
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Andrea,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
ALWAYS receive prompt and efficient…
ALWAYS receive prompt and efficient service!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Medicash
Hi Trudy,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
We look forward to processing your next claim.
Kind regards,
Hannah
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