I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Mehr ansehen
Unternehmen hat geantwortet
I recommend it to everyone, especially those with claustrophobia or paralyzing anxiety. A very pleasant atmosphere!! I received the results quickly. I didn't have any problems. The clinic building... Mehr ansehen
Unternehmen hat geantwortet
Kelly dealt with my whole booking process. She was great, caring, professional, friendly, knowledgeable and she did everything she said she would do including emailing me a link to the scans. The mri... Mehr ansehen
Unternehmen hat geantwortet
I am very claustrophobic. From the moment of arrival I was put completely at ease. Superb experience for me.
Unternehmen hat geantwortet
Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.
114a Cromwell Rd, Kensington, SW7 4ES, London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Staff made me feel relaxed straight away , not really something you want to repeat every week , but was the best it could be
Easy from start to finish.
Great way to have a scan if uncomfortable with enclosed space + able to watch TV as it’s being done.
Very helpful staff made the experience very pleasant.
Thank you +++++
Good Location,polite receptionist and nursing staff ,no waiting time ,Very good Radiologist s response to Consultant s request.
Do not be fooled by their high prices. High price does not indicate quality. Their scanners are old; they told me they had them reconditioned in 2017. Best practice for safety and accuracy are scanners that are less than 10 years old. A bigger problem is the admin are incredibly unhelpful and rude. The admin assistant I spoke to was openly aggressive. If that's the contempt they have for patients with cancer, then I do not trust their clinical standards either.

Antwort von Medserena Upright MRI
I cannot fault the MRI scan it self a must for people that have claustrophobia like my self , lovely staff , I’m just have a problem getting the results to the right person
It’s was quick , no waiting getting anxious. Staff were great , explained all the procedures, put me at my ease .
This company is very good. I am severely disabled and went for a scan at Medserena in Manchester. Staff were very helpful, friendly and professional.
I would definitely recommend this company.
EVERYTHING! From the receptionist, to the kind radiographer who explained to me every single detail to the possibility for my husband to be there and not feel locked in a tunnel and the scan itself. You have created a human-friendly atmosphere for a scan that in itself could be frightening let alone the nature and findings of it. I have recommended MEDSERENA to many friends already.
Obviously not going through a tunnel but the lady who did the scan was so helpful. Couldn’t have gone any better.
Polite staff all made you feel at ease. Fast efficient service would recommend.
Honest,polite . I was shaking when I arrived. From entering I was made to feel at ease. Everything was explained beforehand and the examination was so straightforward. Great staff with a great work ethic.
Fantastic experience from start to finish. I’m extremely claustrophobic but had absolutely nothing to worry about. Totally put at ease and I actually dozed off during the scans whilst watching tv. I just sat upright in a chair and wore a wide belt. Totally open was almost like a fairground ride and I was talked through every 4 minute scan by my lovely radiologist. Also I need to give special thanks to Emma who managed to squeeze me in last minute to make sure the results were available in time for my upcoming appointment with my consultant. Both Emma and my radiologist are a real credit to the company.
Overall an outstanding experience and I can thoroughly recommend Medserena.
Medserena is a friendly,punctual clean,efficient place to have any procedure especially a scan. I needed an upright scan after my spine became arched with no reason, staff were amazing however during my scan there was an incident in which I was hurt but the staff was so polite, and sincerely apologised and they were wonderful . Would recommend to anyone.
So easy and relaxing taking all of the stress about being enclosed away .
The staff are so friendly and welcoming & helpful, I would recommend it to anyone who has any worries over having an MRI scan
Very comfortable and welcoming individuals
My mom found it very smooth scanning compared to unsuccessful previous experiences in different areas and countries.
Kind friendly put me at ease highly recommend to anyone five star treatment from start to finish
I was well looked after as always the staff are amazing. Comforting all the way through.
PS: Coffee is also good!
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.