Men's Wearhouse Bewertungen 

I will continue to buy work clothes at Men's Warehouse due to the service. When shopping alone, I find that the employees input and assistance is very helpful when shopping and I need to know if something looks good.

I rented a Tux from Men's Warehouse for my daughter's wedding that was a few days ago. I am the father of the bride and all groomsmen etc. ordered their tuxes there as well. The wedding party included my two sons as well, one of which was the officiant for the wedding. Where to begin, slim fit was ordered but my son, the officiant received slim jacket but regular pants. My son is 6'3" and the jacket was very short. Mgmt at the store told him they could do nothing about the pants as the warehouse was out of his size in the style ordered. My rental started with a jacket with one sleeve 2 inches shorter than the other but nothing else that I knew of at the time. The wedding venue was 1 1/2 hours out of Houston and so when I was notified that my alterations were ready, I went to the store to pick up my rental plus my son's. While there I took the opportunity to bring up the issue with my son's rental which was met with point the finger at someone else- the warehouse. Ultimately, they gave my son a $50 credit on the rental and ordered a second pair of pants. The pants arrived the following day right before we left for the wedding. I picked up the pants and we drove to the wedding destination. Fast forward, the new pants were 8 inches short so my son had to use the mismatch set. My rental started with the jacket button popping off during the middle of the ceremony and my pocket handkerchief not being included in the rental package. Not such a big thing, well it is in pictures when your the only one in a Tux without the white handkerchief standing next to the bride. This is not an experience that anyone should have to go through especially after paying $270.00 for the rental. When brought up to the store and complaint line, they offered an apology and a $50 gift certificate or at least the complaint line rep did, but it wasn't even sincere. It is amazing how poor customer service has become these days and it is ever present and evident in Men's warehouse. I remember years ago, they were not this way but rest assured things have changed with them. I will never refer anyone to them if possible and will not shop in any of their stores as it is clear that for them, a simple I'm sorry and a gift card absolves them from all !!

Better check your order as soon as you can… Expensive for rentals and when We went thru the north canton location for my sons wedding, buttons were missing on suit jackets which meant we had to figure out another last minute pickup by the time they got such a ridiculous over looked item handled that should of been noticed in the first place! Suits were ready last minute which everyone knows how busy you are for Big weddings and don’t have time for these extra trips! For the EXPENSIVE amount you pay, you should not have to worry about this when you place your orders way ahead! RIDICULOUS! We got no type of inconvenience refund!

I enjoyed my shopping experience more than the trips I used to make to the garment district with my father in the '60s. The atmosphere, the ambiance, and the professionalism of the staff exceeded any shopping experience I have ever had before. I was assisted by Store Manager MD Hasan, and Tailor Mr. Tousat (spelled phonetically) at the 18 West Circle Drive, Valley Stream, New York, location. 516-887-2423.(Store 5411) Initially, I was undecided about renting or buying a tuxedo for my niece's wedding. I put them both (Hassan,and the tailor) through the paces. I am very picky, and I wanted my tuxedo to fit like a glove. I paid cash. Well, I used my debit card; same thing. When I returned to pick up the tailored tuxedo, I was once again given white glove treatment; the same way I saw every customer being treated. When I put on the tuxedo, in the fitting room, and looked at myself, in the mirror, I felt instantly transformed. I had rented tuxedoes before, but this one was going to be mine to keep. No one has a right to look as good as I look in that Men's Warehouse tuxedo. Oh, I got Calvin Klein everything. I even purchased the shoes, socks, suspenders, shirt, and bow tie! What was most enjoyable was the way the staff worked as a team. Every staff member was listening to every customer, and lending support, acknowledgment, and a positive nod of approval when the fits were fitting. If you have never purchased a suit in the garment district, I strongly recommend The Men's Warehouse; Store 5411 for a great suit, and an authentic experience.

One of the worst retail experiences. I hardly leave reviews either good or bad and felt this one was necessary. We had my son’s measurements done in a Men’s Wearhouse in Ohio for a tux to be sent to a location in Charlotte NC for a wedding where he was the ring bearer. He is normal size for an 8 yo boy and they sent a man’s tie with the shipment.
The person who received the order in NC apparently didn’t check or notice this, so when we went in to pick up the tux it was obviously the wrong size. This was 2 days before the wedding when they messaged us that his tux was ready. They reordered his size and told us it would be in the next morning. They said they would call first thing to let me know. They did not call, I had to call them and they said the shipment did not come in, but was scheduled to come in the next morning. Again same promise to call me first thing and again no call from them. When I called them they again said it still had not come in. The wedding was later that day and they said it may come in a shipment they were expecting in another hour and they would call back. For the third time they did not call back. This was with three different associates from the same store who made a promise to call back and did not. The button down was also dirty on the sleeve and the groom as well as father of the groom had alteration issues at this location. They did not offer any compensation or alternative so we had to use a safety pin to keep the tie tight around his neck and had to tuck the bottom into his trousers. One of the worst customer service experiences ever. I understand mistakes happen, but promises were then made and not kept and they did not seem to care or try to correct their many errors. I would not recommend or use these stores again.

Independence Missouri store: It looked horrendous. I am a big guy but it some how was too big for me in all the wrong places. I looked like I was wearing a pillow case. If it were my wedding I would have refused to take it. When we asked what could be done to fix it all they acknowledged was the cuff lengths, which was virtually a non issue. Even when confronted directly and kindly about it they just ignored us. We could tell the lady knew how bad it looked, but a full tailoring wasn't an option I guess?Or just she didn't want to have to go through it, idk. Maybe they didn't have much time with the wedding that weekend, but in no way did we feel listened to. It looked bad. Plus the guy measuring a month or 3 or so months prior didn't seem very invested.

I ordered men's loafers, online - Aug 2, $214. Shoes were delivered but did not fit. I returned to Clarksville, TN store in hopes of exchanging. They didn't carry loafers but offered to have smaller size sent to my home. This was Sept 4 and I was given Sept 13 delivery date. Shoes have been in Nashville FedEx facility since Sept 12 and have not moved.

Tired of waiting, I've requested a refund. The Clarksville store will not refund, sending me to the corporate site. Corporate site refuses to refund, saying I need to get it from the Clarksville store! When I just went through a previous text exchange, I was told online could not refund and that I would need to go to the store!!!!!

They have my money. I have nothing. Men's Wearhouse refuses to do anything!

Crazy. Went in for fitting for school event. The school choose the style. Went back to pick it up and the suit coat was horribly large while the pants were too short. We told them it was not satisfactory. The salesperson was exceptionally rude. Said “you chose a cheap version that doesn’t come in slim fit so there’s nothing I can do”. I explained that this is what the school had designated but I felt it was not unreasonable that he be given a suit that fit as we had spent over $100 on the rental. Her response was, this is all I can do, so you want to take it or not”?. My son is an escort for a homecoming court young lady. To say “forget it” would be impossible as the event is next week. DO NOT GO HERE!!!

Rented suits from them two times. Both times everything was sized wrong and I had to go back two times to get the suits. Both times the suits were not fitting properly the 2nd time. One of the times I received my suit 3 hours before my daughter’s wedding and the pants and coat still didn’t fit. I will never use them again.

I purchased a suit 6 weeks ahead of a wedding. I paid upfront. They didn’t have the pants in stock, but said they’d be shipped & available in store in 2 weeks. They said they’d call when they arrived. After 3 weeks, I hadn’t gotten a call, so I called them. They couldn’t find my order#, and said they’d call back. 2 hours later, they called to say the order I paid for 3 weeks ago was cancelled 2 weeks ago. It was cancelled because the suit they just sold me had been discontinued. They said their system isn’t set up to notify customers whose orders have been cancelled by Men’s Wearhouse even though it’s been paid in full for 3 weeks.
As a consolation, they offered to “waive the RUSH DELIVERY FEE” for a replacement suit. ARE YOU KIDDING ME??? They cancelled my paid order, didn’t call to tell me, At this point, I’ve lost 3 weeks and they can’t get me another suit for 5 more days with a “WAIVED RUSH DELIVERY FEE”.
Today I went in to return the suit coat I’d bought, and try the new suit. The pants need altering, and they’re telling me it will take 8 more days to hem the pants…FOR 50 MORE DOLLARS!!!
This means that I’ll be picking up the pants the day before the wedding, and I have absolutely no faith that it will happen.
THIS IS NOT A BUSINESS YOU CAN TRUST. THEY ARE VERY DISORGANIZED AND UNPROFESSIONAL.
IF YOU NEED A SUIT IN LESS THAN 8 WEEKS, DON’T TRUST THEM.

I made a purchase at the Burlington NC location. I uesd my $50.00 reward. And wait for it...
They also honored a online 25% off, in store! The service was amazing, thank you Lewis Stokes.

If I could I'd rate them zero stars! I just spent nearly $625 on a new suit and sport coat from Men's Warehouse. I was measured for alterations and was charged $97 for them. When I picked up the garments they didn't fit, in fact, they fit worse than when I was measured. They measured me again for additional alterations and, to my displeasure, charged me a second time for the alterations. I find $200, nearly 1/3 the cost of the clothes, on alterations OUTRAGEOUS! I feel that I should have only been charged for them once since THEY measured me and charged me for alterations that THEY said would make them fit. When they didn't get it right, they charged me again. I bought these clothes for a wedding that was coming up quickly and had no choice but to pay it.

I don't even want to give them 1 star. The GM there never smiles has a sore face. She sold me a shirt she took off the tags so I could try it on. Upon arriving at home. I found out I had the same shirt hanging in the closet. Forget the fact that I was burying my son the next day. When I went back several days later to return the shirt the same lady the GM assisted me. She tried to put the blame on another employee. Even tired to accuse me of wearing the shirt. I do not do those things. I said no ma'am it was you that took care of me that day. She took the tags off. and her reason for not giving me a refund it because the tags had been taken off. I told her you need to tell your customers your return policies. I started using Men's warehouse because they customized a suit for me a couple of years back for my mom's funeral. I could of gone anywhere else got a better deal and got my money back. I will no longer be returning to men's warehouse.

I had a quickly approaching wedding and bought a suit at the Men's Wearhouse in Lexington, KY. The jacket wasn't in stock and had to be ordered.

While I was waiting for its arrival, I found a high-quality suit at another retailer that was in stock and was on sale for $300 less than the suit I bought. I went back to Men's Wearhouse apologetically to cancel the suit before it arrived.

The Manager who sold me the suit was friendly and helpful when I was purchasing the suit but seemed annoyed when I asked to return it. He told me it couldn't be refunded until the suit arrived at the store and then went on to tell me that I "went under the rug" on him by purchasing at another retailer. I couldn't believe what I heard but left and planned to come back when the suit arrived.

I never got a call that the suit had arrived, but I called a week later (after the wedding was over) and they said it was there. Fortunately, someone else helped me with the refund. They were very friendly and didn't try to make me feel bad about the return in any way. That part was a relief.

I will NEVER rent anything from there again. The staff was rude and not helpful at all. They were unorganized and could not seemed to get the fit correct. The return process was awful.

My recent experience at Men’s Wearhouse was highly disappointing. Despite three employees being present, none greeted or offered assistance to me or my two groomsmen. They were more interested in leaning over the counter and making jokes with no follow-up. The real issue began when we discovered our outfits didn’t fit properly. Shockingly, the staff intended to send us away with these ill-fitting outfits without any explanation or solution. After being measured two months in advance, we were given just three days before the wedding to pick up and correct any issues—a completely unreasonable timeframe. This led to us scrambling from location to location, trying to resolve the fitting issues, adding unnecessary stress right before the big day. For $240, we received clothing that didn’t fit and poor service. To make matters worse, we were told to take the ill-fitting items with us and return them the day after the wedding or face additional charges. The lack of care and professionalism was astounding. Men’s Wearhouse has clearly deteriorated since COVID, and this kind of service is unacceptable. I expect a full refund for the terrible experience and the poor quality of service and products.

Had to return my pants because they were too tight. I purchased the suit in Chapel Hill, NC. Returned in Buffalo near Galleria mall. The salesman was extremely nice and cordial. Didn't give me a hard time; and in fact, accepted the exchange (need a larger size) without grilling me as to "why" and mens warehouse will even mail me my pants to my home. 5 big stars for this company and understanding the importance and value of good customer service.

We recently had a few issues with prom and a wedding. Multiple re-measurements and travel to finally get things correct. At the end of the day, men's wearhouse made it right with me once all the rentals were returned. I know many people would never go back, but to step up and make it right with me was awesome! They are still on my list when rentals are needed for my family!

If we could give negative stars we definitely would. Their service doesn't even warrant a 1 star. We would recommend to avoid Men's Wearhouse at all costs.

My husband and I used Men's Wearhouse in Grand Chute and Grafton. The communication amongst both was horrible, one store would tell us one thing and the other something different. Everyone was fitted/ordered prior to the deadline. The pick up time was 3 days prior to our wedding. Out of our 6 reservations, 5 suits didn’t fit and were stained in multiple spots. The bride's father's suit jacket was too large and had multiple large stains. The groom’s father’s suit did not fit at all and had to be completely reordered. The staff was not confident it would be here for our wedding. The staff at Grafton said they would hand deliver it on the wedding day by 11am, if it was available. Therefore he had to drive an hour to Grafton and back on the wedding day to pick up all of the reorders. 3 of the groomsman suits were either too small or too large and had to be reordered. With only 3 days to reorder, we were lucky the suits even made it on time for our wedding. And thankfully the groom's father ran to pick up the orders.
After we returned the suits we brought up our concerns to the Grand Chute location with all of the issues that occurred. We were told that the day manager would speak with the location manager for a resolution and get back to us. A week passed so, we called the customer service line to see if there was an update, because the Grand Chute location wouldn't answer. They came to a resolution that all the reservations would get 50% off due to all of the issues and caused stress on our wedding day. We were told they would be issued in 2-5 days. 5 days passed and no one received their refund. Called again to see why the refund was not issued. Was told it was due to the way our wedding party paid and they said they would issue a check and mail it. 4 days passed and there is no check in the mail, called back to see what the hold up is and was told we should have them in hand already and nothing they can do on their end and it will be 21+ days for the checks because they were having issues on their end.

The communication amongst their so called customer service and stores/managers is horrendous. Nothing but lies and talking to different people that have no clue what is going on.

I'm assuming they are hoping we would just forget about all of the issues and the refund.
Unfortunately, we would never recommend using Men’s Wearhouse for your wedding or prom. Or for any of your suit needs. Stay away from them unless you want unnecessary stress and just a hassle.

*Will update review as everything gets fully resolved.

I was looking for a suit as a walk-in and staff was short of people. Staff was very busy just taking measurements on appointments and phones and had no extra time, even to acknowledge me, explain or apologize. To give them credit one could guess the problem just being there. It was a nice place to see the different cuts and try on some different sizes to get a feel of what I was looking for, and I was not interrupted doing this. I am not a suit snob but the fabrics seemed like one could do better, and the prices for a suit will probably easily be $250 at the lowest and maybe over $400 for something not that impressive in my opinion, you are paying full price for something I describe as at best average quality. I guess if you just need a suit asap they could work, but I would suggest a local mall anchor store over this place if you just need something asap. The prices will probably be comparable, the salespeople might be more helpful and the quality can only get better. Outlet stores also might be a better option if you have the time to get something that is would be designer label for a comparable cost.