I have been a tenant of Midland heart for nearly 5 years. Repairs are always completed and workmen always do a fantastic job! My most recent repair on a kitchen cupboard was completed by a workm... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite pro... Mehr ansehen
Unternehmen hat geantwortet
Had David Loveday come to complete a job on behalf of Midland Heart, very friendly and professional! Came prepared and had the job done quicker than expected. We need more people like David.
Unternehmen hat geantwortet
The person was polite and understanding and dealt with the case smoothly,i must say though I did have to wait 34 minutes to speak to someone which I think is a bit too long to wait apart from that eve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Kontaktinformationen
20 Bath Row, B15 1LZ, Birmingham, Vereinigtes Königreich
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Hervorragend
1735 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
kalpip Sian and rob barker
Had a great experience with kalpip Sian and rob barker today, they came out to fit a drain in my garden I’ve been requesting this job for 12 years and within 4 weeks this job has been assessed and done, they were so professional and polite and kept me informed the whole day. Their an asset to midland heart.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We're glad to hear that the new drain has now been fitted for you. If there's anything that we can take a look into for you, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
really happy with service Martin White…
really happy with service Martin White , thank you
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks for taking the time to leave a positive review Sam, we do appreciate it.
The team at Midland Heart.
Antwort von Midland Heart
Thank you so much for the positive review Baljit.
The team at Midland Heart.
I had a new fire door fitted in my…
I had a new fire door fitted in my living room. Dontay and Phill came to carry out the work. Both were really respectful towards me and my home. They carried out the work to the best of their ability. They talked and laughed with me which made it feel more relaxed as innormally don’t like people in my yard. I’d definitely have these two come back for any future work. Nice one.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
It's great to hear that the team were able to get your new fire door fitted in quickly. Sounds like the overall experience went smoothly which is positive but if there's ever any issues, you can always give our Hub team a call.
The team at Midland Heart.
Nick visited property
Nick visited property, introduced self, Very courteous, friendly, explained whole process. Good customer service, job completed
Overall great service
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thank you so much for leaving such a lovely review! We're glad to hear that you're happy with the recent visit.
The team at Midland Heart.
Wayne came to fix a draught excluders…
Wayne came to fix a draught excluders to the French door in the property. He knew exactly what to do as soon as he walks in. Wayne was very polite, friendly and above all very professional. He has kept me informed the loop throughout his time here and I am grateful to him for the work he did. Thank you Wayne and I wish you could come back here anytime we have a repair 😆… Midland Heart need more engineers like you.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We're really glad to hear that you're happy with the recent experience. If there's ever anything else, you can always give our Hub team a call and we'll be able to help.
The team at Midland Heart.
Surveyor named Ashish visited from…
Surveyor named Ashish visited from specialist repairs team. He explained the process what is he going to do. Explained how to raise routine maintenance jobs on the midland heart app. He was polite professional and very thorough with the inspection. Covered his shoes, shows respect to someone’s house. His very good man and very good at his job.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We really appreciate you taking the time to leave a positive review of your recent experience. We always want to make sure our tenants feel comfortable when we visit and that you understand the work we're doing and why.
The team at Midland Heart.
They didn't take time to come fix it
They're professional because they know exactly the problem
9. September 2026
Antwort von Midland Heart
We're sorry to hear that it took longer than expected to fix the repair, but we're glad to hear things were sorted. If there's anything outstanding, you can always give our Hub team a call.
The team at Midland Heart.
The guy who did the job was…number 1
The guy who did the job was curious,efficient and very good. Thank you.
24. September 2026
Antwort von Midland Heart
We really appreciate you taking the time to leave a positive review.
The team at Midland Heart.
Antwort von Midland Heart
It's good to hear that you've had a positive experience. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Very good nice manners
24. September 2026
Antwort von Midland Heart
Thanks for the positive review!
The team at Midland Heart.
Really appreciate,good stuff they do…
Really appreciate,good stuff they do understand situation
1. August 2026
Antwort von Midland Heart
We're glad to hear you're happy with the recent experience. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Done a brilliant job and was nice and…
Done a brilliant job and was nice and polite thank you Robert!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Thanks Chlo for the positive review!
The team at Midland Heart.
Good employee
Employee, Matin White , for Midland Heart, was very quick to survey the work required and was not happy. So he emailed an email to vent his concern.
Martin could not carry out the work that he was told to perform- no fault of his. He aesthetically put a plaster board over hole.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Hi Brian, we appreciate you taking the time to leave a review of your recent experience. If there's any work outstanding, please don't hesitate to give our Hub team a call and we'll be able to visit again.
The team at Midland Heart.
Plumber Kuldip came to fix a minor leak…
Plumber Kuldip came to fix a minor leak and replace a faulty handrail.
The new handrail was too small so he went out of his way to immediately go and source one from a supplier and unfortunately had to go to more than one place to achieve this.
This call out is worthy of a five star review because Kuldip went beyond the call of duty to accomplish customer satisfaction.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
It's really great to hear that you feel your recent home visit is worth 5 stars! Sounds like Kuldip did a brilliant job in supporting you and making sure you were happy with the repairs.
The team at Midland Heart.
Good service
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
It's great to hear that you're happy Abdullah. If you need a hand with anything, you can always give our Hub team a call.
The team at Midland Heart.
Antwort von Midland Heart
Thanks for taking the time to leave a review. If there's anything that we can help with, you know where to find us.
The team at Midland Heart.
Outstanding
Evrol & team from Special project were lovely and very tidy. Made me feel very calm throughout the process.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
Hi Sonia, we're really glad to hear that your recent experience was positive.
The team at Midland Heart.
Great customer service
Great customer service, always polite and helpful and willing to resolve my queries.
9. September 2026
Antwort von Midland Heart
Thank you so much for the lovely review, we're glad to hear you're happy.
The team at Midland Heart.
Surveyor named Ashish from Midland…
Surveyor named Ashish from Midland heart visited today. Done a thorough survey. Did a thorough job and was very polite
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Midland Heart
We appreciate you taking the time to leave a review and for giving Ashish a lovely shout-out. Sounds like he did a good job in explaining what he was doing during the visit and made sure you felt comfortable.
The team at Midland Heart.
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