Millets - Hastings Bewertungen 

1 048
TrustScore 5 von 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung
  2. Aktivbekleidungsgeschäft
  3. Taschen- und Gepäckfachgeschäft
  4. Campingausrüster

Über Millets - Hastings

Vom Unternehmen geschrieben

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktinformationen

  • 12/13 York Building, TN34 1NN, Hastings, Vereinigtes Königreich

  • 01424 233589

5,0

Hervorragend

TrustScore 5 von 5

1048 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

5,0

Alle Bewertungen

(1 048)

5 729 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Considerate staff

The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.

19. August 2026
Millets - Hastings-Logo

Antwort von Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent Service

Served by Phil.
Friendly, knowledgeable and took the time to explain things clearly. Very happy with the service I received.

5. September 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Amazing customer services!

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above and beyond helping us with finding the perfect coat for him, going at his pace and listening to what he does and doesn’t like with the feel of coat! They didn’t rush us and spent their time and made him and me feel so comfortable!
We had been to several different stores before this and we never received this care.
From one stressed out mum thank you so much for your support, it really made a massive difference. I highly suggest visiting this store!

4. September 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

knowledgeable and helpful advice

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main features, pros and cons of each brand and style and how that affected price and fit.
Ethan made sure I had the correct information and I never felt rushed, or pressed to make a quick decision.

25. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Phil was so helpful and understood the…

Phil was so helpful and understood the issues I was having with my feet and gave me lots of useful tips. He measured my feet and took the time to adjust the straps on the walking sandals so that they were a perfect fit. I am very happy with my Merrel shoes and will definitely be returning to Millets when I need walking or camping gear. All the staff are friendly and they have a great range of clothes and gear. Thank you.

18. Juni 2026
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Antwort von Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

The helpfulness and attentiveness of…

The helpfulness and attentiveness of the young staff member who assisted me in finding the right pair of walking shoes was excellent. He was very skilled at asking the right questions to narrow down the style options and to make sure they fitted me properly. It’s been a very very long time since I have experienced such excellent service he is a credit to the company.

18. August 2026
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Antwort von Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Ethan was very patient and informative…

Ethan was very patient and informative about the walking shoes. I purchased a pair of Merrell shoes and Ethan was knowledgeable about the different brands and how they differ and what would be best for me.

4. August 2026
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Antwort von Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

I popped into Hastings Millets hoping…

I popped into Hastings Millets hoping to buy a light rain coat for my holiday to Northumberland. I wasn't disappointed. Ruby, very kindly, showed me to the various rain coats and showed the difference between them. I bought a light green coat, very suitable for summer showers. Thank you

17. August 2026
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Antwort von Millets - Hastings

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Waterproof pouch bought easily and effectively

I wanted a soft waterproof “pouch” for my glasses when I am at the swimming pool. I went to Millets in Hastings because I was confident that I could get what I needed there. I did! Great fair priced item plus good (and not “in your face”) service.

17. August 2026
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Antwort von Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

We always go to Millets in Hastings for…

We always go to Millets in Hastings for walking shoes and other walking gear. Phil was amazing, actually measuring my husband’s feet-pointing out the discrepancy btwn the 2 feet, observing him walking in the shoes and explaining why a particular shape would help his balance. My husband has PCA, a rare visual dementia which impacts strongly on his balance. He was kind, respectful and 100% professional. Brilliant. Thank you Phil. Eastbourne’s loss. Our gain.

14. August 2026
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Antwort von Millets - Hastings

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Thank you Ruby

Thank you Ruby. Great service from Ruby, excellent in fact, staff knew their products and it seemed like a bespoke service - top marks !

15. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Having been repeatedly messed around by…

Having been repeatedly messed around by another company; I really appreciated walking into the Hastings store where I was supported by Phil - who was knowledgeable and quickly and efficiently helped me purchase an ideal Paddle board from a range of choices.

15. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Phil absolutely smashed it finding me a…

Phil absolutely smashed it finding me a pair of shoes that fit. Took loads of Car measuring my feet. Understood the differences between the two measurements on each foot and explain it carefully. I now have a great pair of shoes to walk through the woods in and my feet are actually comfortable. Thanks very much, Phil.

9. Juli 2026
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Antwort von Millets - Hastings

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Was so looked after by Phi on 7th…

Was so looked after by Phi on 7th August in the Hastings Branch. He was so patient, knowledgeable and helpful so that I could make the right decision for me - after all it’s not every day you buy a pair of walking boots!

7. August 2026
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Antwort von Millets - Hastings

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Sophie was fantastic

Sophie was fantastic, friends, helpful, knowledgeable, made us want to come back to Millets. Thank you!

1. August 2026
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Antwort von Millets - Hastings

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

This shop is a great local resource and…

This shop is a great local resource and the staff are really knowledgable and helpful. They stock Berghaus tents and Lucy helped me weigh up pros and cons of this tent compared with others and gave me an incentive to spend my money right there and then. She recommended helpful extras poles for putting up the awning and advised me on a neat little camp table. I Also purchased a lamp which was very reasonably priced at £5. I tried the lamp and decided to return this and get something of better quality and Phil had lots of helpful info and I’ve now got something by Vango with a nice diffuse light that I can’t wait to use. The tent is excellent for the price. Couldn’t be happier. Thanks guys.

10. Juli 2026
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Antwort von Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Great service

Great service. Well done!

13. Juli 2026
Millets - Hastings-Logo

Antwort von Millets - Hastings

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Shout out to Phil at Millets Hastings!

I popped into look at the Nordic walking poles. Was greeted by Phil. His knowledge on each range and his personal experience is why we must not lose our local shops. I bought them because of his help. We found the right ones for my needs and he even showed me how they all worked separately. An asset to the store for sure. Thanks Phil!

17. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Walking boots for Everest trek

Visited store to buy walking boots for planned trek to Everest Base Camp in a few weeks. I had an idea what we wanted and both Lucy and Phil took a lots of time to each check the fit and advise on different options and suitable sock choices. Very impressed with the time and advice received.

11. Juli 2026
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Antwort von Millets - Hastings

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

It was great being served by Phil

It was great being served by Phil. He took time explaining different models of shoes to me. Nice to have someone dedicated to their job.

7. Juli 2026
Bewertung ohne vorherige Einladung
Millets - Hastings-Logo

Antwort von Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

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