Millets - Hastings Bewertungen 

1 048
TrustScore 5 von 5

5,0

12/13 York Building, TN34 1NN Hastings, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Me and my children came into the store looking for a rain coat for my Autistic son who has sensory issues with clothing and two staff members Lewis and Phil were absolutely amazing, they went above... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The staff always take time with customers and are knowledgeable about products. They don't encourage you to purchase, just to make a sale. They're more interested in your comfort and satisfaction.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ethan was knowledgeable and helpful when I asked to try on some walking boots. He asked about the type of terrain i would need them for and how often I would wear them before explaining the main fea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung
  2. Aktivbekleidungsgeschäft
  3. Taschen- und Gepäckfachgeschäft
  4. Campingausrüster

Über Millets - Hastings

Vom Unternehmen geschrieben

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktinformationen

  • 12/13 York Building, TN34 1NN, Hastings, Vereinigtes Königreich

  • 01424 233589

5,0

Hervorragend

TrustScore 5 von 5

1048 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

5,0

Alle Bewertungen

(1 048)

5 729 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fantastic customer service and very…

Fantastic customer service and very happy shopping with Scouts discount also very good value. We went for a spork and left with boots, socks and a metal cutlery set! We were served by Phil and my daughter had her feet measured and advice on the best boots for her with best value quality hiking socks. I'm coming back for a Father's day present.

15. Mai 2026
Bewertung ohne vorherige Einladung
Millets - Hastings-Logo

Antwort von Millets - Hastings

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Friendly, informative and helpful service ..

Was served by Harry who was very helpful in guiding me to purchase the right size of hiking boots using the in-store measuring guide.

14. Mai 2026
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Antwort von Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent service from Phil!

Excellent service from Phil while I was looking for new Berghaus gore-tex jacket. Tried a few on but sadly unable to find the one I liked in my size. Arranged to buy the same at a London store which Phil and his colleague had checked out. Still left with a flask, new penknife and waterproof jacket washing agent.

5. Mai 2026
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Antwort von Millets - Hastings

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Phil at Millets Hastings was…

Phil at Millets Hastings was knowledgeable and very helpful when we visited to get my daughters D of E final bits yesterday. Gave us great advice. Thanks

9. Mai 2026
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Antwort von Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Expedition to Millets Hastings

We went in to Millets in Hastings yesterday for some items for my daughters D of E. We needed a rucksack and drinks bottles. Phil and Lucy were absolutely brilliant. I am the same size as my daughter so they showed me how to put the rucksack on and tighten all the various bits. Great with advice and super helpful! I would definitely go back!

8. Mai 2026
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Antwort von Millets - Hastings

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Harry and the team were very…

Harry and the team were very knowledgeable and helpful

4. Mai 2026
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Antwort von Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Fair and helpful staff

I wanted to buy Nikwax which is expensive. The salesman advised me of the 'Spend and get'scheme which reduced the total price of the Nikwax.

5. Mai 2026
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Antwort von Millets - Hastings

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Bewertet mit 1 von 5 Sternen

Website stated it was in stock for…

Website stated it was in stock for click & collect. Went into shop told me it never was in stock and had to be ordered in, had to wait three days for some fishing bait that I needed urgently to come to my local store
Would not buy from again

27. April 2026
Millets - Hastings-Logo

Antwort von Millets - Hastings

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Phil made it very easy and clear for…

Phil made it very easy and clear for me. His experience helped answer all my questions and made it easy for me to buy the right gear.

4. Mai 2026
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Antwort von Millets - Hastings

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

What fantastic service and knowledge

What fantastic service and knowledge! As we are new to walking and trekking, we went to Millets for a look at walking boots. What we came out with was a lot more knowledge, understanding, and a great pair of walking shoes and socks....who knew the importance of the right socks! The assistant Phil was wonderful, he took his time, asked us the questions he needed to make his recommendation. I cannot recommend Phil enough for anyone who is purchasing shoes or boots. He is an expert in his field and we will no longer be visiting any other shops...there is no need!

30. April 2026
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Antwort von Millets - Hastings

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Easy to order on line and use ‘click &…

Easy to order on line and use ‘click & collect. Order confirmed and advised of time scale for collection.

15. April 2026
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Antwort von Millets - Hastings

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Phil Saved the Day – Boot Shopping Made Easy at Millets Hastings

Took my daughter into Millets in Hastings after school to get her kitted out with boots for her DofE, and we genuinely had no idea where to start.

Phil stepped in and made the whole process easy. He carefully measured her feet (and double checked to be sure), talked us through the different options, and gave her some really useful advice on how to lace and wear the boots properly – which will make a big difference once she’s out walking.

Great service, friendly approach, and you can tell he knows his stuff.

Would definitely recommend Millets in Hastings for anyone needing outdoor gear – especially when Phil and his team are in.👍🏼

28. April 2026
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Antwort von Millets - Hastings

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

A very happy customer

I was looking for a good but not too expensive pair of walking boots & asked Ethan for some help. He was knowledgeable about the products & honest with his recommendations. I found the perfect pair for my trip up Ben Nevis & also got a very comfortable pair of hiking trousers. Ethan was brilliant from start to finish & I couldn’t be happier with my purchases.

26. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent visit

I found what I was looking for and Harry was an excellent salesman: polite, friendly and knowledgeable. He is a credit to the store.

24. April 2026
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Antwort von Millets - Hastings

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Big thankyou to Ethan

Big thankyou to Ethan. At first I wasn’t sure what I was looking for but he assisted and explained everything making it an easy choice. Lovely to have someone who knows what they’re talking about advise on the sale. Deserves a raise. Thankyou :)

22. April 2026
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Antwort von Millets - Hastings

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Hastings Millets is Brill

I love my local branch of Millets in Hastings and I also bought 2 yellow peter storm jackets online as they are light and perfect for spring!

13. April 2026
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Antwort von Millets - Hastings

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Well knowledgeable staff

Well knowledgeable staff, very helpful, good experience

3. April 2026
Millets - Hastings-Logo

Antwort von Millets - Hastings

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Very helpful

We visited as I was looking for some new dog walking boots.
Harry was super informative and knew which makes / materials suited my needs best, and, despite being very particular with shoes, I found my perfect boots on first try!

12. April 2026
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Millets - Hastings-Logo

Antwort von Millets - Hastings

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Helpful impartial advice.

I needed some walking boots, so visited your store in Hastings. After looking at the selection for a while, Harry came over and asked if I needed any assistance. I said I did, and he gave good impartial advice and helped me choose the the pair I bought. Which are great!

14. April 2026
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Millets - Hastings-Logo

Antwort von Millets - Hastings

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Bewertet mit 5 von 5 Sternen

Friendly Professional service

We had such a fantastic experience shopping for our hiking gear thanks to Phil and Harry. From the moment we walked in, they were friendly, patient, and incredibly knowledgeable. They really took the time to understand what each of us needed, making sure both the boots and backpacks were the perfect fit for our upcoming hikes.

What stood out most was how attentive they were as a team—no rushing, no pressure, just genuine care to get everything right. They explained the differences between options clearly and made sure we were comfortable and confident in our choices.

Thanks to them, me and my family feel fully prepared (and excited!) for our hiking adventures. Brilliant service from start to finish—Phil and Harry are a real credit to the store. Highly recommend!

11. April 2026
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Millets - Hastings-Logo

Antwort von Millets - Hastings

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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