Mobility Connect Ltd Bewertungen 

726
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

100% very happy with my new scooter. In fact were so happy I think my.sister has now decided to go ahead and maybe get one herself. The whole process has been made very easy and the staff have been... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely delighted with the new k-lite. Excellent service. Glad I found you guys as use have given me my independence back. Happy customer

Bewertet mit 5 von 5 Sternen

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about. These will be very handy for everyday use and would just hi... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Stay away from this company - after-sales service and sorting out issues when the scooter fails is horrendous. Left my daughter without a scooter for over a week; she had two meltdowns. They promised... Mehr ansehen

Unternehmensdetails

  1. Anbieter von Mobilitätsausrüstung

Vom Unternehmen geschrieben

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Vom Unternehmen geschrieben

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

726 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 28 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(726)

71 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

satisfied customer

Overall very satisfied customer. Cain was great on delivery and showed me perfectly on how to use my scooter. He also even let me out of my flat as my daughter locked me in before she went to school. So would just like to say thank you and would highly recommend

30. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful service once they have been paid…

Awful service once they have been paid they dont care. Shocking they keep fobbing my mum off , will not come out to repair her scooter even though she is covered by warranty and trying to charge her £100 to even come out . laughed when she said would cancel the finance as they had already been paid steer well clear bunch of cowboys

20. Jänner 2025
Bewertung ohne vorherige Einladung
Mobility Connect Ltd-Logo

Antwort von Mobility Connect Ltd

Thank you for sharing your feedback. I apologize for any confusion caused. To clarify, the warranty for your mobility scooter is provided by a third-party insurance company.

We did accept your request for our team to assess the issues with the scooter, and during that process, we explained that there is an initial £99 call-out/assessment fee. This fee is fully refundable if your claim with the insurance company is successful.
I understand that there may have been some misunderstanding, and I’m sorry for that. However, this policy is in place to cover our costs in the event that the claim is unsuccessful, especially as certain warranty exclusions, such as for batteries, may apply.
If you wish for our team to continue with the claim then feel free to contact us at any point.

Bewertet mit 5 von 5 Sternen

From the first phone call I knew I was…

From the first phone call I knew I was speaking to the right person(SIMON).the sscooter bought is exactly as described by Simon,who I might add was very professional,courteous and friendly.which also helped with my mental health.I can now get on with my hobby which is drawing and sketching....c'mon John.....thank you so much Simon.best to your family.god bless you all.

7. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing service

Always been a great company in offering any service. Just ordered my new bed and recently just had my scooter delivered in which i am truly over the moon with. Cain was great on delivery and showed me exactly on how to use the scooter and charge/etc. Would highly recommend.

7. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional service and very polite young man

Very happy with service I have recieved, I was made to feel very comfortable when I had my scooter delivered and cain was excellent on explaining stuff in detail on how to use it. Would definitely recommend to friends and family and thanks again. Very satisfied customer 😀

18. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic service

Brilliant service from the call staff and excellent delivery driver who made me feel at ease and made sure I was comfortable on my test run. Cain explained everything to me and really happy overall.

18. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was contacted by a member of the…

I was contacted by a member of the sales team he expained my options selected the scooter i wanted and asked for solid tyres' I was given a delivery date put i was informed that he driver was ill so another date was selected scooter arrived on the day driver was very helpful

10. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top marks for everything with this…

Top marks for everything with this company. Helpful from start to finish and went above and beyond for me to make sure I get the right mobility scooter. The delivery driver cain was excellent on delivery and talked me through everything on how to use it. Would highly recommend and can't thank use enough.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Changed review

Ok,,,,,,
I have been asked by the company to change my review to one which is less critical in order to get repairs done on two buggies which have both broken down apparently due to the batteries being unable to cope with the cold weather despite being under 4 months old…..

So here goes,,,,, I’m trying,,,,

Firstly the guy who delivered a third buggy is being dealt with “in house” after being unable to hand over the third buggy in a descent manner as he didn’t even tell me how to unfold it - however in seeing the buggy it is obviously not intended for outdoor use as it has a cloth seat and the company are changing it tomorrow for another one which is hopefully more suitable,,,,

The telephone people have been good and I will give credit where it’s due as the response has been pretty quick and they have taken one of the original buggies back for repair and have promised to send me out a battery for the other one if indeed it is proven that the battery is at fault ( neither of the two original buggies are accepting a charge )

I hope this meets with the companies requirements to have the buggies fixed quickly as me and my wife are now totally housebound and the company refuse to give me a replacement buggy as I haven’t taken out their ludicrously priced insurance ( £660 per year per buggy!!!!! )
Note - not the company’s fault but this needs to be seriously looked at as I insure my 400 bhp jaguar for £260 a year!!!!!!!

12. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

worse company i have delt with had my…

worse company i have delt with had my scooter 3 years its been fix no mount of time last time it wasnt fixed right and they wont fix it again because they cancelled my premium plus insurance saying they are stopping it for everyone and they havent. So now i have a scooter that doesnt steer right as the steering Colum is slack the wielding they did is an abortion it is not straight. They are liars and very rude on the phone if i was you i wouldnt deal with this corrupt company

9. Dezember 2024
Bewertung ohne vorherige Einladung
Mobility Connect Ltd-Logo

Antwort von Mobility Connect Ltd

Good Morning,

Thank you for your review Mandy.

You purchased your scooter from us in 2021, had 18 months use out of it, before as a gesture of goodwill we swapped it over to a brand new scooter in January 2023.

Since then, anytime you have called regarding any issue we have attend you and fixed any issues you have had, including numerous tyre replacements, and battery replacements.

Overall since purchase, you and your partner have used the services of our platinum plus insurance 25 times. A considerable number above the average - in fact 90% of our platinum plus customer we see once a year for their annual service.

After a review of our in house platinum plus club, you was found to be our number 1 customer for call outs in 2024, and a decision was made to cancel the membership of the platinum plus club due to the costs involved, and a belief that you had not been following your duty of care to look after the mobility scooter while in use.

We really do wish you the best of luck in the future.

We believe this review to be very unfair, and does not reflect the beliefs of our customers.

Bewertet mit 5 von 5 Sternen

Very happy with the service

Very happy with the service. Scooter was fully demonstrated on delivery and was explained fully on how to use it and would like to thank cain for his patience. Would highly recommend

4. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New mobility scooter

Been very easy from start to finish. Call staff were very helpful. Cain was very good on delivery and explained to me on how to use the mobility scooter.

3. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

I bought a cabin car (sccooter pac) 4…

I bought a cabin car (sccooter pac) 4 years ago from this company, at the time I payed $£40 a month for their premium care covering
breakdowns, repairs, servicing, tyres etc, now they contacted me to tell me they are canceling the warranty cover as they can no longer afford to continue wth it, I have had a few problems with my scooter but I feel I have been let down badly, I would not
buy anything from this company again and would advise anyone to keep away as you will be disapointed

14. November 2024
Bewertung ohne vorherige Einladung
Mobility Connect Ltd-Logo

Antwort von Mobility Connect Ltd

Hi Gordon,

As explained to you previously, the premium cover you had on your cabin car was closed down due to the ever increasing costs in the parts for this particular scooter. It was not any easy decision to make, however for 4 years you have been fully covered for your mobility scooter, and all repairs have been completed for you free of any charge due to your membership.

We wish you the best of luck in the future with your mobility scooter.

Bewertet mit 5 von 5 Sternen

Just recently purchased a k lite…

Just recently purchased a k lite mobility scooter and such a fantastic piece of kit, The mobility scooter has given my freedom back and such a smooth easy ride. The delivery driver cain was brilliant on explaining everything when the scooter was delivered and would highly recommend mobility connect to anyone in need of a new scooter.

19. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have sent in the complaint letter…yes

I have sent in the complaint letter regarding the diabolical way that Mobility connect have dealt with my scooter left me out without a scooter for weeks even though they are fully aware I have to go to hospital at least four days a week. I’ve emailed their complaints department they do not even get back to you Darren who supposedly is one of their CEOs really does not care. The company is run with extreme lack of care for people with disabilities are more interested in what money they can get out of you be very aware when you are dealing with them and don’t believe everything they say You will be let down

5. August 2024
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr