Mobility Connect Ltd Bewertungen 

726
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

100% very happy with my new scooter. In fact were so happy I think my.sister has now decided to go ahead and maybe get one herself. The whole process has been made very easy and the staff have been... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely delighted with the new k-lite. Excellent service. Glad I found you guys as use have given me my independence back. Happy customer

Bewertet mit 5 von 5 Sternen

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about. These will be very handy for everyday use and would just hi... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Stay away from this company - after-sales service and sorting out issues when the scooter fails is horrendous. Left my daughter without a scooter for over a week; she had two meltdowns. They promised... Mehr ansehen

Unternehmensdetails

  1. Anbieter von Mobilitätsausrüstung

Vom Unternehmen geschrieben

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Vom Unternehmen geschrieben

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

726 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 28 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(726)

71 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Scooter purchase

Recently purchased a scooter from mobility finance. Customer service experience was great. Very efficient and friendly. Super quick delivery too!

8. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant 1st class service!

Service and delivery was above par. I was given a thorough demonstration and explanation of the various buttons, features and workings of the scooter. Finance was easy to arrange and I received my scooter with a week.

1. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service!

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

6. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent friendly service.

I explained what my needs were and the helpfulness of the customer service advisor was fantastic, she explained everything in plain English that I understood without any problems.
Very quick at responding, very polite and helpful. Delivery on time and friendly delivery driver. Delivery driver explained how everything worked. I would recommend this company to family and friends.

2. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Dislike the amount of the it took to…

Dislike the amount of the it took to come and fix my seat (6months) has told waiting for a part when all that was done when fixed was a whole new seat. then my cover had to be replaced. communication is very poor seat has now been replaced then two weeks ago my scooter wasn't charging called up on a Monday 7th to be told some one would be out week c/m 14/8, and on the 14th I called to see if any updates to be met with a rude response telling me I am not the only one and it depends on how I charge and use the scooter, I charge everytime I use it and over night, let that comment slide, no further along on when would be fixed called again Tues morning still no date and time. So left it and called again Thurs morning about putting a complaint to be called back by a manager who insisted she had called me Tues to say they would be out Thurs 17th between 12 and 6, but she didn't call me to tell me I had no call from mobility connect that day. Didn't want to argue on the fone has thought scooter wouldn't get fixed. Any way forward to engineer arriving had to have new batteries qnd charger has all along it was the charger that had broke and cuz it broke and scooter hadn't charged for almost 2weeks batteries were Naffed, ok so all fixed and useable again but all this could of been saved by maybe sending me out a new charger in the first place, to see if that fixed the problem!! And the fact the scooter is only 9months old so wasn't happy at all with the service I received!! I pay almost 160 a month for this has I have platium plus also

7. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Can I just amend my first review

Can I just amend my first review. Mobility Connect have gone above and beyond to help me out with my scooter. I can admit when I'm wrong and on this occasion I am. Thank you for being so patient with me and once again apologies for the first review, I've done a total 360. Thank you most sincerly. Kind regards.

27. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The aftercare from this company is…

The aftercare from this company is abysmal I had a issue with my batteries which is supposed to be covered by my warranty but they refused to replace them blatantly blaming me for not charging it correctly which was false there engineer came out and agreed to replace the batteries but when I called the company they told me they were not going to replace them because there engineer told them I had only charged it twice from me getting which was untrue what he was actually told was I had only been out on it twice I explained that I had charged it in line with the instructions I was given upon delivery but they still refused to replace the batteries they wanted me to pay £500 for them to replace the batteries which I wasn’t able to do and I have not been able to use my scooter since

20. Juli 2022
Mobility Connect Ltd-Logo

Antwort von Mobility Connect Ltd

Hello Janette

Thank you for leaving this review, however we do beleive this to be unfair. The guidance giving to you via our staff, the manufacturers and the user manual charging instructions, was to keep the scooter charged up regularly with at least 3-4 times a week., By not charging the scooter when empty, if the batteries become too low they then stop accepting a charge.

Our engineer visited and was advised they needed to be replaced as they were so low, it wasn’t possible to repair them meaning 2 x 100amp batteries needed to be fitted. The manufacturers warranty does not cover user error in reference to charging, therefore this would cost £495.

We want all our customers to be happy, and if you charge your scooter correctly, and follow the guidelines, this issue will not occur.

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