moosetoys.com Bewertungen 

Really very happy with the customer service from this company! We purchased the bluey cruise ship play set and the box came missing the stickers to add to the ship - I reached out to see if there was anything they could do, they replied back super fast, they were very very kind & we’re more than happy yo send out a sticker sheet to me. We received our package with the stickers and they also included a little extra surprise for my little and it made her day. Will absolutely be purchasing their toys again!

We've purchased several GuiGui slimes, so this Halloween, I picked up the mini slimes to include in my girls' Boo Baskets. Unfortunately, one arrived melted and made quite a mess.

I reached out through GuiGui's social media and was directed to their Customer Service Team with a specific email address and reference number. Within just a few hours, I received a response, and my originally disappointed daughter will be receiving a replacement slime right in the mail!

The team was wonderful to work with, especially since my original intent was simply to share that my daughter was disappointed after being so excited to open a product she already knew and loved. They went above and beyond to make it right.

Thank you to the teams at Moose Toys and GuiGui for the fantastic customer service! We'll definitely continue to be loyal customers.

Exceeded every customer service expectation! We had a family crisis when one of my little ones flushed the kittens from his sister's brand new Mama Surprise. I thought there was no hope, but Moose Toys had spares and they cost much less than I expected! Responses were friendly, effective, and fast.

Very friendly and responsive customer service

This company are fantastic! My son bought a toy using his pocket money and unfortunately it was missing a part. I emailed them and they responded immediately and went well above and beyond to sort the issue. This is exactly the customer service that is missing from so many places so I will absolutely recommend them 100000%

We had such an amazing experience with Moose Toys! Their customer service was absolutely wonderful and they went above and beyond to make my son’s day. They were so kind, thoughtful, and generous, and we truly appreciate the extra effort they made for us. My son was beyond excited when the package arrived, and seeing his reaction meant so much to me. It’s not every day you come across a company that genuinely cares about its customers. Thank you, Moose Toys, for making my son’s day so special! 💙

My experience so far with Moose Toys is very positive. Their customer services is very responsive. I emailed them about accessories that my kiddo lost and they told me that they can just send me the missing accessories. I had to pay postage but that was no problem considering the toy is no longer in production.

Moose Toys’ customer service was exceptional! They went above and beyond to support me with purchasing a plush toy - I am immensely grateful for how smooth and seamless the entire process was. Excellent communication and fast delivery. Bowled over by how amazing the entire experience was - THANK YOU SO MUCH!!!

Best slime product out there my daughter loves it, great experience when communicating with customer service.

100% customer service, when you have an issue, Quick response.

I lost some of the letters in my Bananagrams game so I contacted Moose Toys to see if they could help with replacements. The levels of customer service was amazing. In the modern world, it's so refreshing to deal with a company who still value their customers over simple profits. Well done Moose Toys. Great service.

After a few weeks of saving for it, I was able to purchase their king hydra toys from my local Walmart for my four year old son. I had opened the package for him and gave it to him in the back seat, except by the time I had gotten home the inside of the toy was a gooey mess and
all over the back seat of my jeep! It has since stained my seats and interior plastic and I haven't been able to remove it. I reached out to moose toys about the defective toy, after trying to exchange it where I purchased it from. They said that they'd send out a replacement, along with some free toys for my son for the inconvenience. Except when I received the box in the mail about three weeks later, all that was in the box was the accessories for King Hydra, but not the actual toy. Nor did they send any promotional toys for him either. I had him so excited, awaiting that box for three weeks. Just to open it and find just the belt and a sword for the toy we had already thrown away, to avoid any further messes in the house or car. So, needless to say, I'm out about fifty bucks and just ended up with a belt and a three pronged sword that I don't have the toy for. Not to mention a very upset four year old, who waited three weeks for nothing. I've since decided not to purchase any more of their toys for my two little ones, which honestly has been disappointing because my four year old had one heck of a collection of the goo characters.

These guys n gals are total legends.

My kids have almost every toy they’ve ever produced and they seem to last well given how much they get played with.

On a recent purchase something went wrong with one of them (the only time it’s happened) and after a very quick exchange with them they sent a brand new one. They didn’t have to, we were out of the warranty but a lovely person at the HQ just sent a new one.

So kind, so human. Really great to deal with a group who give a dam about their customers.

My little girl was so happy she cried.

Moose toys, take a bow, you’re legends.

Bravo.

Customer Service at Moose Toys was polite, personal, had a friendly, up beat personality, and found us a solution fast. They followed through as promised. So nice to see that from a large company! Isn't that what we all want when a child has a favorite toy and runs into an issue that interrupts creative play? We are grateful! Thank you! Customers for life!

Was gifted a blue water toy for Christmas but hadn’t opened it until June and found a part missing, contacted Moose toys online if there was anything the could do and they was super helpful and managed to find the part that was missing and sent it out to me. Once it arrived I gave it to my little one and she was jumping for joy once she got the missing part. Thank you for all the help

Thanks so much to the team at Moose toys. Great to deal with a company so helpful and understanding . Your customer service has been fantastic.

Looking forward to playing my game!

I was blown away by the customer service I received over what was a tiny purchase and potentially user error. Responsive, considerate and dedicated to finding a solution. Seriously, I still can’t believe it.
They have some incredible people working there, and a true customer focused approach.

The customer service team for moose toys are fantastic and go above and beyond expectations. Thank you very much

For a large company their customer service is top notch! They quickly sent a missing piece from a toy I purchased at Target.

Wow ! I don't have any words.

I recently purchased several Mr Beast Lab Hybrids products and had to contact Moose Toys over the weekend regarding an issue.

I am genuinely impressed by how quickly and professionally everything was resolved today. Their customer service team was kind, efficient, and truly helpful throughout the entire process.

It is rare nowadays to receive such excellent support, and I wanted to take a moment to express my gratitude.

Thank you, Moose Toys, for your outstanding service and for making this such a positive experience!