moosetoys.com Bewertungen 

Moosetoys went above and beyond when I reached out to their customer service team. Best customer service I’ve experienced! I have a very happy 7 year old thanks to Moosetoys. The quality of the Beast Lab toy is top knotch! We are so thankful for your team.

We purchased a toy with parts that can be disassembled. Some of the parts did not fit as securely as we expected based on the other figures in the series. We contacted customer service to explain the problem. The initial reply gave us a few suggestions to fix the problem and asked for a few pics to better understand the problem. Once pictures were submitted, the customer service team sent out a replacement product without issue. I appreciate the care they took with question and the timeliness of their response. I would highly recommend dealing with moose toys.

Worse Company return policy Ive ever had deal with ..
Why would you make child product that doesn't stand up to being dropped once on payment..

WOW! Not only do we LOVE the Bluey Games from Moose Toys (they are well-made, fun, and easy to play for 4-6 year olds, but fun for grown-ups too! Oh yeah, and well priced too), but their customer service rocks! On a whim, I contacted them because we lost a piece from the very fun Bluey Shopping Cart game, and not only were they very responsive, they sent me a replacement free of charge. So instead of having to thrown out our game and buy a new one, our sustainably focused family gets to keep enjoying the one we have with little waste.
We are so pleased with this company and are happy to be Moose Toy customers!!

I purchased Chloe toy from Bluey toy line and the figure has a tilt, thus causing it to not be able to stand. My daughter was saddened by this occurrence and I contacted Moose Toys customer service with a proof of purchase, photo, and video.

Shortly after I received a personal response. Moose reassured me that the situation will be fixed to the best of their ability. Then, they contacted us with a replacement figure. My daughter is over the moon with pure joy about having the new figure. Happy ending.

Congratulations to companies out there that truly care and stand by their products. It's a rare thing in this world, but a true gem.

I love everything this company makes, but what I hate is that they removed the Shopkins. WE NEED MORE SHOPKINS!!!! It is true that it was at season 17, but I like to collect and I couldn’t get every season when they came out, but now even old seasons from the past aren’t in a actual store anymore?!?!? Like at least go until season 20. Heck I even was okay with “Real littlies” BUT THATS GONE TOO!?! I really hope moosetoys sees this and brings BACK the Shopkins or Real Littlies. I dont want to be a hater but please can they bring back either one? (Im a big fan dont take this meanly)

Genial atención al cliente, muy contenta.

Their customer service was absolutely amazing! They were pleasant to deal with with a very quick turnaround time and wonderful communication. Thank you!

Money went to bin !
We bought a slime for £10 which wasn't suitable to use after 48hrs !!!! It was kept in the small box attached but after 2 days of was completely dry, all toys started falling out if it ! Scam do not buy ! Wasting of money as you can play not more then 2 days

Asked for a replacement for a defective toy. CS rep said that the item was discontinued and they left me without a resolution.

My daughter loves Cookeez Makery toys. I recently had a very small issue and reached out to customer service. They were kind and helpful. Even sent my daughter a surprise in the mail. What a great company!

Those dolls ou are selling with the button on their privates are disgusting and you all need you hard drives checked

We unfortunately received a broken toy at Christmas and then purchased another one which had the same issue, which was really disappointing. However, Moose Toys’ customer service was excellent — they responded quickly, sent out a replacement plushie without any hassle, and even included an extra little surprise for my daughter. While the initial issue was frustrating, the customer service experience was fantastic. Thank you!

My son got Akedo Ninja as a Christmas gift. There was a part that was broken so I emailed Moose Toys. The customer service was responsive, understanding and extremely helpful. They were able to get me the broken parts! I was pleasantly surprised because when I initially emailed them, I was half expecting to never hear a response. :)

The CS Team are extremely helpful.
My daughter received a Christmas present which unfortunately was defective.

The Moose CS Team provided extremely efficent help and troubleshooting prior to arranging a swift replacement.

Truly setting the bar for other Toy companies to stand up to.

I normally wouldn't give 5 stars since we had a defective product, BUT their customer service was amazing. They helped us troubleshoot what might have went wrong and went above and beyond to make things right. My daughter loves their toys and they just guaranteed purchases from me in the future because of not only their products but kindness as well!

My 8 year old grandson lost his precious Shadowcoil, a 4” Beast Labs figure, in the theatre when we took him and his brother to the pantomime. He was told to leave it in the car but hid it in the bottom of his goody bag, then forgot it was there and it was thrown away in the bag with all the sweet wrappings. It should have been a lesson learned but he was absolutely heartbroken so I wanted to try and replace it.
It wasn’t possible to buy an individual figure. They come in mystery packs and this one is one they describe as rare meaning we could buy pack after pack at £12 each and never find one.
I emailed customer services, telling them the tale and asking if I could purchase one specific individual figure on this occasion.
After exchanging a few emails they said they’d found a secret stash at the factory and sent me a replacement, no charge.
Absolutely wonderful service!

We lost a letter from our much cherished and travelled Bananagrams game whilst afloat in the Caribbean. More in hope than expectation I contacted Moose toys to explain the predicament and the sadness at the loss of an 'i'. A very human and humorous exchange of emails then ensued and the new letter arrived very promptly to restore our set to full functionality. Well done to the Customer Services team, for bringing a delightful touch to our near tragic loss!

The birdy has become an absolute gem in our household. We originally purchased your talking interactive bird toy for one of our children, but over the past year, it has captured the hearts of our entire family.

What started as a simple gift has turned into a cherished part of our daily routine. Each morning, we take turns surprising one another with creative and heartfelt messages from our feathered friend—it’s become a beloved tradition that brings smiles all around.

We’re so delighted with this toy that we’re planning to buy several more as stocking stuffers for all the kids this holiday season. Thank you for creating something that sparks joy, imagination, and connection in our home.

Hands down, Moose Toys makes some of the best toys on the market! Their customer service is truly top notch — they make you feel like part of their family. It’s such a refreshing reminder of what toy companies used to be like: personal, caring, and passionate about play. 💫