I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dealing with morethan was very easy and very professional. All my enquiries were answered and dealt with swiftly, and pricing was very competitive. I would highly recommend.
Most easiest insurance quote for my cat way too fast and easy. Wishing id of done it sooner. The price is half the cost of our renewal else where.
Don't be tempted by the Pet Insurance. Similar issues to others below. Now in to week 7 of this saga and More Than continue delaying the payment by nit picking things that should have been picked up... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Kontaktinformationen
Ty Admiral, David Street, CF10 2EH, Cardiff, Vereinigtes Königreich
- enquires@morethan.com
- www.morethan.com
3,7
Akzeptabel
15 982 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Abysmal service with no empathy…
Abysmal service with no empathy whatsoever. They promised to look into my complaint about my treatment, even replied on Trust pilot promising the earth and have done nothing.
But it looks good underneath a poor review.
My pet dog ate something and was extremely ill requiring drips and a stay at the vets. She was excreting large amounts of blood and was extremely dehydrated.
To help the dog recover the vet prescribed a Probiotic paste to aid recovery.
On settlement the company despite deducting 45% from the bill would not pay the £27 for the probiotic apparently as its excluded in the small print ??
They have proved to me that they are absolutely unsuitable to use to insure a pet.
If i could leave less than a 1 start review i would.
Best of luck if you choose to take Pet insurance out with them, lets hope you do not have to claim !!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Ste,
Thank you for taking the time to share your review. I’m extremely sorry to hear about how upsetting this experience has been for you, especially while you were dealing with such a worrying situation with your beloved dog. I completely understand how distressing it must have been to see her so unwell, and I’m sorry that you’ve been left feeling disappointed and unsupported.
I can see from your comments that you’ve been trying to resolve your concerns and don’t feel the updates you were expecting have been provided. This is not the level of service we want any of our customers to experience, and I appreciate you bringing this to our attention.
Please can you send your full name and claim number to the email address below? Once I have your details, I will contact the pet team to request they raise a complaint for your concerns to be properly investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
The site is clear
The site is clear, unambiguous, easy to use, plus the product is very competitively priced.
9. März 2026
The premium to renew was £1000 but on a…
The premium to renew was £1000 but on a comparison website also with morethan was £450 for exactly the same policy. I advised that this marketing approach was longer acceptable and in breach of consumer duty . The answer I got was that my dog was one year older . When I explained that it was the same dog on both quotes she didn't get it.
4. März 2026
Antwort von morethan.com
Hello Athol, Thanks for your review. We understand how confusing it can be to see different prices for what looks like the same policy, and we’re sorry the explanation you received didn’t fully address your concerns. We’ve passed your feedback on to the relevant teams so we can improve the clarity of our pricing and the support we provide.
Thanks,
Kate.
Pet Insurance Enquiry
Pet Insurance Enquiry
The person that I spoke to was pleasant,knowledgeable and friendly. She answered my many questions with patience and good humour. There was no pressure to buy the policy and she ensured that I was happy with the cover fir my pets. The price was really good and the cover excellent.
28. Februar 2026
Competitive pricing
Used a compare site & your company came up with. Have used you before. Good value for money when compared with others. Thank you
10. Februar 2026
Total garbage and impossible to…
Total garbage and impossible to contact. I pay by direct debit but have no policy details sent to me after the automatic renewal. Impossible to communicate with them. Endless emails wanting reviews none of which accept a reply. Their chat system does not work, Their email contact wants a policy number before continuing. Yeah, right. I want to find out my policy number. They never seem to answer the phone and opening times are different on different pages. God help me if I actually wanted to make a claim. AVOID THIS COMPANY IF YOU POSSIBLY CAN
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Robert.
Thank you for sharing your experience with us, and I’m genuinely sorry to hear how frustrating this has been for you. This is absolutely not the kind of journey we want any of our customers to have, and I completely understand how stressful it must feel when you just want a simple answer about your policy.
I’d really like to help get this sorted as quickly as possible. If you could please email us the following details to reviewfeedbacksupport@pet.morethan.com, I’ll make sure they’re passed straight to the right team who can contact you directly:
- Full name
- Date of birth
- Postcode
- Best contact number
Once we have this information, we’ll get someone in touch who can locate your policy and clear things up for you.
Thank you again for letting us know, we appreciate your patience, and we’re here to help get this resolved. - Courtney
Insuring my young cat was straightfowrd.
user friendly gave me the costs i would incur. some of the sites were a bit difficult to understand straight away.
1. März 2026
My pet insurance renewal
My pet insurance was up for renewal , I have autism , learning difficulties and other mental health problems- and the lady I spoke with on the phone named Louise Hale was absolutely brilliant with me , she fully took the time to understand me and made reasonable adjustments for me , she was brilliant , I’d highly recommend her to other customers who have the same or similar problems , she spent extra time on the phone with me , and really took the time out to help me and to go through things with me.
Thank you again Louise - I would really recommend her for her brilliant customer service thank you again !
6. März 2026
Bewertung ohne vorherige Einladung
Helpful advisor made application easy.
Lovely lady helped me complete my policy application. Was confident I had given all necessary information about my elderly cat to ensure I have a policy that will cover any future needs.
3. März 2026
Pet insurance
Got all the requirements I needed for my dog , great cover better than my existing one and a great price
2. März 2026
Very straight forward.kijy5
Very straight forward, very good level of cover with competitive pricing. Improved the out going lnsurance premium by over £90.
25. Februar 2026
Was very straightforward
Was very straightforward , I had made a mistake on my application and it was rectified very quickly and they were very helpful
20. Februar 2026
AVOID AVOID AVOID
Two claims for my dog worth over £4000 both approved but neither paid out due to an IT issue and no one can tell me how long it will take to get resolved. Insurance policy not worth the paper it is written on. AVOID AVOID AVOID
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von morethan.com
Hello Alan,
We're very sorry to hear about the payment issues with your approved claims.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com, so we can review what happened. We appreciate you bringing this to our attention.
Alex
Easy to use website
22. Februar 2026
Still in limbo
Still in limbo. I was trying to get new insurance for a dog we are adopting from 8 Th August. I do not have details of Pet Policy number. Have printed off some of the policy ,42 pages so far. I would like to have had the policy number earlier. You have all my bank details and I have noti g
23. Februar 2026
Antwort von morethan.com
Hello Ian.
Thank you for your feedback and I'm sorry for the trouble you've had.
To help get this resolved as quickly as possible, I’ve passed your details on to the relevant team, who will be able to locate your policy information and get in touch with you directly. They’ll be able to provide the policy number and assist with anything else you need.
Thank you for your patience, and I hope this is sorted for you very soon. - Courtney
I took out a pet insurance policy for a…
I took out a pet insurance policy for a dog, but due to no fault of his own the owner decided to keep him, I cancelled the next day and I received an email from More Than to say that my policy was cancelled, peace of mind really. 👍
14. Februar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.