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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent quality products from Moyustore. Customer Service is outstanding. Delivery to the UK is not too bad, only less than two weeks wait. I have purchased many models from Moyustore in less tha... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Delivery to Switzerland without any problem. 2 separate orders (anglerfish & spider with speaker) very good wrapping. Good tools. Communication with shop (Ms Sophia) top class! USB stick with instal... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I also purchased Minotaur Bull head on 12of october, paid extra for faster delivery and did not recieve it yet. After contacting the company i recieved email that it will be shipped mid november, prod... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had great experience with product's of moyustore. Every details fabricated with high quality and total view of assembled models is awesome! Technical support of this company is also at high level an... Mehr ansehen

Unternehmensdetails

  1. Kinderspielzeuggeschäft

Vom Unternehmen geschrieben

Moyustore has the most MoYu Cubes and 3d metal model kits for adults and steampunk gadgets and car model engine kits on sale, over 500+ items were shipped out via online and offline! contact me service@moyustore.com


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

85 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

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Bewertet mit 5 von 5 Sternen

10X MOYUSTORE

For approximately five years I dedicate my free time to solve 3D metal puzzles.
So I have been a customer of several businesses that are dedicated to the distribution of this type of hobbies.
Among all, Moyustore, is the best, for its prices, delivery on time, seriousness and especially customer service.
All companies need customers, but satisfied customers, satisfied customers who return to buy more and Moyustore has that something that makes me prefer and refer them over others.
I think that if someone has the same hobby as me and has not experienced with Moyustore, they spent more time and money than necessary for their favorite hobby.

7. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Post-Apocalyptic Jumping Spider Spider…

Post-Apocalyptic Jumping Spider Spider 3D Metal Puzzle Kits:
After waiting several weeks contacted moyustore about my order. With the excuse of delay in production, from then on, the box arrived relatively quick. Nevertheless, when I opened the box I found 2nd hand material, photocopies of the instructions of an other similar spider model, 3 parts were missing and there was one spider leg that was already made. The excuse of delay in production is definitely a lie. The spider model itself looks great!

25. November 2023
Bewertung ohne vorherige Einladung
MoYustore-Logo

Antwort von MoYustore

First of all, we sincerely apologize for the inconvenience you have encountered in this shopping experience. Regarding the production delay, it is indeed due to some technical problems with the production mold that delayed the delivery time. After the problem was resolved, we arranged the delivery for you as soon as possible and upgraded the transportation method free of charge as compensation to minimize your waiting time.
Regarding the second-hand material issue you mentioned, we guarantee that all our products are made of brand new metal materials that have been strictly inspected, and each batch of materials is accompanied by an inspection certificate. We will never use second-hand materials, please rest assured.
As for the problem of missing parts, we attach great importance to it. We support free replacement service. If you find any parts are missing, please feel free to contact us and we will immediately reissue the missing parts for you free of charge.
We are very grateful for your recognition of our products, especially your appreciation of the appearance of the spider model. We are always committed to providing customers with high-quality products and services. Your feedback is very valuable to us and we will continue to work hard to improve our services.
If you have any other questions or need further help, please feel free to contact us. We look forward to providing you with better service.

Bewertet mit 1 von 5 Sternen

still no resolve from Moyo store

So this is a follow-up message from my first one that is titled where is my order? Have spoke to them several times since the first review still have not received any product was told they switched my order from the Minotaur, which I originally ordered to the lantern fish, which I didn’t even want, and that it would be shipped in one week, after this, I still have no tracking number. My online order remains the same. I have no product and still have no model. So they have not done anything but again try to silence me and still have my 160 USD.. I will be contacting PayPal and my financial institution.. and even if the lantern fish model does show up, it is only 1/3 the parts and the same price as the one I originally ordered and not anything that I would be interested in buying. And all I get is the same song and dance on their emails. Worst experience I’ve ever had with somebody that took almost $200 of my money.

4. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I also purchased Minotaur Bull head on…

I also purchased Minotaur Bull head on 12of october, paid extra for faster delivery and did not recieve it yet. After contacting the company i recieved email that it will be shipped mid november, product is in production. I really hope i can get it by christmas as it is something i have been looking for long time. Order number is MY 12848

14. November 2023
Bewertung ohne vorherige Einladung
MoYustore-Logo

Antwort von MoYustore

We sincerely apologize for the inconvenience you have experienced in this shopping experience.
After you canceled your order, we have refunded you on December 29, 2023.
Regarding the Minotaur Bull head sculpture you ordered (order number: MY 12848), we understand your disappointment about the delayed delivery and thank you very much for your patience. It should be noted that the product you ordered is a pre-sale product, and we have clearly marked the relevant information in the product description. After you contacted us, we also promptly informed you that the estimated delivery time is mid-November. The product is currently in production and we will ensure that the product is delivered to you before Christmas. Regarding the additional shipping fee you paid, we will upgrade you to express delivery to minimize the shipping time and ensure that you can receive the product as soon as possible.
If you can't wait and want to cancel the order, we will also refund you as soon as possible.
Once again, we sincerely apologize for the inconvenience caused to you. To show our sincerity, if you purchase our products again in the future, we will provide you with free express delivery service. If you have any other questions or need further assistance, please feel free to contact us. Thank you for your understanding and support!

Bewertet mit 5 von 5 Sternen

MOYU

Being a cuber, for me MOYU is like a store full of different items and desires which not only me but all the customers like. The products are very impressive and I really like them. THANKS MOYU FOR YOUR GOOD PRODUCTS👍🏼❤

27. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy with 3 kits so far

I've bought 3 kits so far. I started with the butterfly and it was pretty easy to assemble. I'm really happy with the result. I got a sea horse lamp next. Not exactly as pictured. I'm stuck at one point because the instructions are confusing. Need to research better instructions. Perhaps if they're available online in 3d that would help me finish it. 3rd kit is a bunny that I've not yet started. Really love the challenge and the quality!

14. Februar 2023
Bewertung ohne vorherige Einladung
MoYustore-Logo

Antwort von MoYustore

Hi! Thanks for your support! Here is the instruction link: https://drive.google.com/file/d/1Kv5uWOIV_xibuCO-Uwy_uCkX9DBckBsf/view?usp=sharing You can contact us via email service@moyustore.com if you have any questions~

Bewertet mit 5 von 5 Sternen

Extremely professional company

I only discovered moyustore at the start of this year and the quality of the product is amazing. On top of that the customer service is fantastic! I recently went away and took one of my recent purchases with me, however I forgot the build instructions so I thought I'd give customer services an email. I have to say that Ms Sophia was very very helpful and I'm happy to say that I managed to get my model assembled. The professionalism in which this company supports itself is of a very high standard indeed. Well done guys i'll be in touch for my next order

10. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Missing pieces

I recently ordered three models from MoYustore. One of the models was missing parts so I reached out to their customer service. Ms Sophia was very quick to respond to my email. Not only did she address the missing parts I was inquiring about, she encouraged me to check the parts of my other two models so she could resolve everything at once. In doing so, I discovered another missing part in one of the other models. Ms Sophia demonstrated strong customer service skills and resolved not only my original issue of missing pieces, but one that I was unaware of. I'm looking forward to completing my models and will be able to do so sooner thanks to her. Even missing the pieces, because of her excellent skills, I'm giving 5+ Stars! Thank you, Ms Sophia!

25. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The Model kits are very worth

I ordered 2 model kits so far. The model kits are nicely organized even with 700+ pieces. I ordered the harder difficulty ones, but that just adds to the challenge. It's cool how they give everything in a yellow plastic toolbox that you can keep using after you're finished. Their customer service is pretty responsive and I get help pretty quick when I have trouble with a certain step while building. You really get what you pay for.

6. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great customer support!

Moyu sells top of the line speed cubes and backs up their products as well. One of our cubes was recently accidentially damaged and Moyu send us a new corner piece. Great customer service!

27. Juni 2023
Bewertung ohne vorherige Einladung
MoYustore-Logo

Antwort von MoYustore

thanks again for your support

Bewertet mit 5 von 5 Sternen

Definite try!

This is an amazing experience and excellent result.
I was introduced by a friend and when I got the first figure and started building I was consumed by it. You cannot stop, you feel like you have to keep building step by step. Before you know it you have an amazing figure finished with perfect quality materials. Honestly do yourself a favor and buy you favorite figure, it is going to be a fulfilling experience!

22. Juni 2023
Bewertung ohne vorherige Einladung
MoYustore-Logo

Antwort von MoYustore

thanks again for your support. we will make more and more good 3d metal puzzles.

Bewertet mit 5 von 5 Sternen

Excellent customer service/support

I as searching for butterflies to purchase and I found these so I purchased 3 butterfly’s for my wife and they are more beautiful once you have put them together. One of the butterflies was missing parts and Ms. Sophie resolved my problems and sent out my replacement parts.

9. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

MoYu store has impressed me with their…

MoYu store has impressed me with their excellent customer service and top-notch model quality. Each package arrived well-packaged with parts organized in individual baggies, assembly tools, and an easy-to-follow manual. The models themselves are of outstanding quality and display-worthy. The customer service team promptly addressed any issues, replacing missing or broken parts. Although shipping may take longer, the inclusion of a tracking number keeps you informed. MoYu store's wide selection, superb craftsmanship, and commitment to customer satisfaction make them my go-to place for model building. Honestly, there's not many selling models like them.

19. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Awesome Model Kits

I built the scorpion model Kit from this site, I was surprised because it's really beautiful, and there are even more beautiful ones on the site

15. Juni 2023
Bewertung ohne vorherige Einladung

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