Very disappointed with this travel system. The attachment needed to connect the car seat to the stroller is missing, which means I cannot use the car seat with the stroller as intended. There is no... Mehr ansehen
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Das sagen Bewerter
Great product and super quick delivery which is perfect when you need one desperately. Love the designs and cannot believe I haven’t come across My Babiie before. Wouldn’t hesitate to buy again hence... Mehr ansehen
First time ordering from this website, and I'm very impressed! Car Seat for my baby granddaughter. Arrived super quick, well packaged. Couldn't be happier. Will definitely order from here again. 🌟
Ordered a car seat for my granddaughter and it is absolutely beautiful, I love it that much I ordered a second matching one for my other granddaughter for when she is old enough to go in it. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über My Babiie
Vom Unternehmen geschrieben
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Kontaktinformationen
Commercial Road, TN12 6EN, Paddock Wood, Vereinigtes Königreich
- info@mybabiie.com
- www.mybabiie.com
4,3
Hervorragend
5156 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Ordered the mb450 luxe in April with…
Ordered the mb450 luxe in April with the dispatch date being 15th June as baby was due in mid June to then get an email saying dispatch has been delayed to the July 24th and recently received another email saying dispatch has now changed to first week of August I have emailed asking if pram would definitely be dispatched as my baby has already gone 4 weeks without a pram and they basically said they can’t give me a definite that the pram would be dispatched I also asked for a partial refund as half the pram would be no use to me once it arrives which they have avoided answering. Can’t get the first lot of pre orders out yet they have re released the pram again for pre orders.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Jack,
I'm so sorry to hear about your experience and the disappointment caused by the delays.
I've just tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Please could you email me directly at 'escalations@mybabiie.com' - FAO: Maddy and I'll personally look into your order, review what's happened, and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Very easy and confirmation straight away
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Sue,
Thank you for taking the time to leave us a review. We're delighted to hear you found the ordering process quick and easy and that you received your confirmation straight away.
We really appreciate your feedback and hope you enjoy your My Babiie purchase.
Kind regards,
The My Babiie Team
Great Customer Service Team!
Bought a stroller from My Babiie that I found was a bit too bulky for our car boot when it arrived. Contacted their customer service email and was given simple and clear instructions on how to send it back. I then ordered another compact stroller from them and had a mishap with the recliner straps which resulted in me cutting the bottom fabric and fixing the issue. I contacted customer services again about this issue and explained everything. I was fully supported throughout the ordeal with very swift responses from their team and the issue was fixed. They then stated they would be sending me another chair unit as a goodwill gesture to replace the one I had to cut open (even though this meant it was out of warranty). Very happy with the communication and fast responses from My Babiie. The new stroller is perfect and extremely good value for money. I will definitely be recommending them in future. Thank you My Babiie, you are a great company.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Victoria,
Thank you so much for your wonderful review. We're delighted to hear that our Customer Service team was able to help you with both your return and your replacement stroller. It's fantastic to know you're happy with your new stroller and that our team could provide a solution for you. Your kind words and recommendation mean a great deal to us.
Kind regards,
The My Babiie Team
Brilliant customer support
I had problems with my pram wheel and other parts i lost, so I contacted customer support. I was helped by Mike, one of the staff from their team. He was polite and efficiently helped me fix the problem by sending me the missing parts for free. Thank you very much My Babiie and Mike from customer support ❤️
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Maryam,
Thank you for your lovely review. We're so pleased to hear that Mike was able to help resolve the issue with your pram and replace the missing parts for you. We'll be sure to pass your kind comments on to him. We hope you continue to enjoy your My Babiie products.
Kind regards,
The My Babiie Team
Easy to order
Easy to order, super fast delivery, not used item as it is a gift, looks really nice.
Thank you for great service.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Diana,
Thank you for your kind review. We're delighted to hear you found our website easy to use and that your order arrived so quickly. We hope the recipient loves their gift, and thank you for choosing My Babiie.
Kind regards,
The My Babiie Team
Failed delivery
I have been dealing with Mike regarding a car seat which failed to be delivered via Evri. The customer service from MBabiie has been brilliant. They arranged a replacement which was delivered within 2 days. Mike has been excellent from start to finish. Thank you Mike
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Jacqui,
Thank you so much for your wonderful review. We're delighted to hear that Mike was able to help resolve the delivery issue quickly and arrange a replacement for you. We'll be sure to pass your lovely feedback on to him. Thank you for recognising the service you received, and we hope you enjoy your new car seat.
Kind regards,
The My Babiie Team
Absolutely gorgeous pram for my…
Absolutely gorgeous pram for my granddaughter. Easy to set up easy to fold away & stunning too
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Susan,
Thank you for your lovely review. We're so pleased to hear you're happy with the pram for your granddaughter. It's wonderful to know you found it easy to set up and fold away, and that you love how it looks too.
Kind regards,
The My Babiie Team
Awful experience
Awful experience. Would not recommend buying a stroller - the first one arrive and breaks didn’t work properly. A replacement came and the bar at the back was bent not allowing the back of the stroller to sit properly.
Customer service has been poor. Delivery failed to arrived on planned dates. The second stroller has gone back and I’ve requested a refund to be told this can take 10 business days! So I am still waiting on my refund.
Product quality is awful. There are much better strollers out there that fall within the same budget.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Jade,
I'm so sorry to hear about your experience. This certainly isn't the level of service we aim to provide, and I completely understand your frustration.
I've tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Would you mind popping me an email at escalations@mybabiie.com - FAO Maddy, and I'll personally look into your case and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Antwort von My Babiie
Hi Lynn,
Thank you for taking the time to leave us a review. We're so pleased to hear you're happy with your My Babiie purchase and really appreciate your support.
Kind regards,
The My Babiie Team
Really impressed with My Babiie
Really impressed with My Babiie. We bought a travel stroller for our holiday and for the price it’s brilliant - so compact. I also recently ordered the 3 in 1 travel cot and I love it, the newborn insert is great and the zip to open out for a play pen. Definitely will be ordering again!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Grace,
Thank you for your fantastic review. We're delighted to hear you're enjoying both your travel stroller and your 3 in 1 travel cot. It's wonderful to know you're happy with the compact design and the practical features of the travel cot. We really appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The My Babiie Team
Very beautiful car seat and very quick…
Very beautiful car seat and very quick delivery. I got it delivered in 24 hours which was a super service. Although I thought the car seat is detachable to be used without the base but its not. How ever me and baby loves it.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Kulsum,
Thank you for your lovely review. We're delighted to hear that you love your new car seat and that it arrived so quickly. It's wonderful to know both you and your little one are happy with it.
We're sorry to hear there was some confusion regarding the seat being detachable from the base. We really appreciate your feedback, as it helps us improve the information we provide to our customers.
Kind regards,
The My Babiie Team
Item not delivered!
I ordered a part on 20/06/26. I received confirmation of despatch on 21/06/26. As of today 09/07/26 Evrie are still awaiting the item!
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Tracey,
Thank you for taking the time to leave your review.
We're very sorry to hear that your item has not yet arrived, and we sincerely apologise for the inconvenience this has caused.
Please could you get in touch with us at info@mybabiie.com with your order details? We'd be more than happy to look into this for you and work to get the issue resolved as quickly as possible.
We look forward to hearing from you.
Kind regards,
The My Babiie Team
1-Star Review
1-Star Review: Absolute Nightmare – Avoid My Babiie and Kiddies Kingdom at All Costs
I have never been this furious with a company in my life. We bought a My Babiie pram from Kiddies Kingdom at the beginning of April, excited for our first baby. They assured us it would arrive by April 15th. What a joke.
First came the email pushing it back to May. Then another email in May saying end of June. June arrived and we got yet another email – now July 9th. It’s currently July 9th and nothing. I called Kiddies Kingdom and they casually told me My Babiie won’t even send it until the end of August. That’s nearly five months of waiting for a pram we ordered in April. Unbelievable incompetence.
Because we were desperate (our baby came early on 20th May instead of 6th June), we bought one of their travel prams as a temporary solution. They sent it without a hood. After emailing them, they finally sent the hood – but it was missing the correct connecting part. So we had to waste even more money buying replacements elsewhere and chase a refund that we still haven’t received.
We have now been pushing our newborn around without a proper pram for nearly two months. This whole ordeal has caused us severe stress and anxiety during what should have been a joyful time with our new baby. Every single promise they made was broken. The communication is appalling, the delays are endless, and their products arrive incomplete and unusable.
Do not buy from My Babiie or Kiddies Kingdom. This has been the worst customer experience I’ve ever had. Save yourself the headache, the money, and the tears. Go somewhere that actually delivers what they promise. I will never shop with either of these companies again and I’ll be warning every parent I know.
Absolute disgrace
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Lawrence,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how upsetting and stressful this must have been, particularly after welcoming your baby earlier than expected.
We sincerely apologise for the repeated delays to your pre-order. Unfortunately, these were caused by unforeseen delays to stock arriving with us, and we appreciate how disappointing it was to receive revised delivery dates. We understand this had a significant impact on your plans.
We're also very sorry to hear about the issue with the travel stroller arriving incomplete. This is certainly not the experience we want any customer to have.
As your order was placed through Kiddies Kingdom, they are your retailer and hold the sales contract for your purchase. However, we would still like the opportunity to review the issues you've experienced and see if there is anything we can do to help. Please contact us at info@mybabiie.com with your details, and our team will be happy to look into this further.
Kind regards,
The My Babiie Team
Beautiful highchair excellent …
Beautiful highchair excellent quality easy to put together and easy to clean.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Sarah,
Thank you for your lovely review. We're delighted to hear you're so pleased with your highchair and that you found it easy to put together and keep clean. We hope it continues to make mealtimes that little bit easier for you.
Kind regards,
The My Babiie Team
Ordering online so simple
Ordering online so simple - even managed to get a discount code. Super fast delivery.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi,
Thank you for taking the time to leave us a review. We're so pleased to hear you found our website easy to use and were able to make the most of a discount code. It's great to know your order arrived so quickly too.
Kind regards,
The My Babiie Team
Phenomenal everything from ordering to…
Phenomenal everything from ordering to delivery to style and comfort.
Lightweight, Beautiful colour and comfortable. Easy to use the swivel function.
I needed two but unfortunately there were no blush pinks or taupe colors!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Katherine,
Thank you for your fantastic review. We're delighted to hear you had such a positive experience from ordering through to delivery, and that you're loving the style, comfort and swivel function of your pushchair. We really appreciate your feedback regarding the colour options and will be sure to pass it on to our team.
Kind regards,
The My Babiie Team
I’m very pleased with my stroller 💚 it…
I’m very pleased with my stroller 💚 it was a very quick delivery and so easy to order everything about it is spot on the colour is gorgeous dark green it’s just amazing can’t wait to use it 🥰
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Alan,
Thank you for your wonderful review. We're so pleased to hear your stroller arrived quickly and that you're happy with how easy it was to order. It's great to know you love the dark green colour, and we hope you and your little one enjoy many happy adventures together.
Kind regards,
The My Babiie Team
Extremely disappointing customer…
Extremely disappointing customer service.
My parcel never arrived. When I reported the issue, I was told I needed to complete a Denial of Receipt (DOR) form. The problem was that I never received the form. I informed customer service about this and specifically asked for it to be sent again.
Instead of ensuring I received the required document, they later informed me that DPD had closed the investigation because the form had not been submitted on time. They are now refusing to take any responsibility, simply saying there is nothing more they can do because the courier has closed the claim.
As a customer, my contract is with the retailer, not the courier. Passing the blame to DPD instead of resolving the issue is unacceptable.
Very poor communication, no accountability, and no willingness to help when things go wrong. I would not recommend buying from this company based on my experience.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von My Babiie
Hi Dagmara,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and understand how frustrating this situation has been.
We sincerely apologise if you did not receive the Denial of Receipt form. As this form is required by the courier within a set timeframe to investigate a missing parcel, we appreciate how disappointing it is that the claim could not be progressed.
We would like the opportunity to review your case again. Please contact us at info@mybabiie.com, and our team will be happy to look into the matter further and see if there is anything more we can do to assist.
Kind regards,
The My Babiie Team
Only problem was the delivery driver…
Only problem was the delivery driver itself as there was a foot mark on the box they used it as a step in the van by the shape of the box
5. Juni 2026
Antwort von My Babiie
Hi Lauren,
Thank you for taking the time to leave us a review. We're pleased to hear your overall experience was positive, but we're very sorry to learn about the condition of the box on arrival.
This certainly isn't the standard we expect from our delivery partners, and we appreciate you bringing it to our attention. We'll ensure your feedback is passed on to the courier. We hope you're pleased with your My Babiie product despite the condition of the packaging.
Kind regards,
The My Babiie Team
Estar a tantos para cualquier actualización
Me encantanto. Fue una entrega a tiempo muy responsable el chico. Gracias por sus servicios. Encantada.
5. Juli 2026
Antwort von My Babiie
Hola Rosibel,
Muchas gracias por tomarte el tiempo de dejarnos tu reseña. Nos alegra mucho saber que quedaste encantada con tu experiencia y que tu pedido llegó a tiempo. También nos complace saber que recibiste un excelente servicio por parte del repartidor.
Agradecemos mucho tus amables palabras y esperamos poder atenderte de nuevo muy pronto.
Un cordial saludo,
El equipo de My Babiie
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