mydeposits Bewertungen 

For a company to be holding onto the publics deposits in the interest of the government while not allowing the deposit holders to view their deposits, or give them the ability to raise a concern is MAJOR cause for concern.

You cannot get this company on the phone, you have to wait for ages to speak to an agent, you are always 70+ in the queue, they dont get back to emails and this is just beyond disgusting.

The best service I found was with the TDS. Deposit holders should have a choice on where they store their deposits and this company should be shut down. There is a fiduciary responsibility they have when it comes to handling depositors and their deposits.

The fact that they have a fake queue, that you cannot see your deposit, that you cannot raise a dispute. It voids every aspect of it being a "deposit protection scheme" and moves in into the "deposit scam scheme".

I am in the queue, I was #70 and had to wait for 20 minutes, now I am #56 and have to wait for 44 minutes.

I wonder who owns/operates these companies and it just seems very, very dodgy and in time it will play out where millions of people who have deposits have their deposits vanish overnight never to be seen again.

This is not on for a deposit holder to have to jump through hoops with a broken site that moves the user from their website to total property that doesnt work, doesnt function at all, doesnt show my deposit and no way to get hold of the company.

This company needs to be reported to the financial conduct authority and other relevant UK money laundering/financial websites.

Playing around with peoples deposits, they cant even get a website to work properly but somehow can manage to "protect" your deposit Suuuuuure - I have a bridge to sell you.

Dont use this company and the only estate agents who will use this company will be scammers, overnight estate agents.

Disaster of a company now , waiting times on phone over an hour, must of spent over 5 hours in the past week waiting to get through to someone and then only to get the wrong advice, as a landlord paying the fees completely unnaceptable

Wait time of 25 minutes before someone picked up the phone. New computer system does not recognise reference numbers which are used in their own correspondence. A tenant disputed withholding of their security deposit because they vacated my property two months after they were legally required to resulting is significant loss of earnings. Several items of furniture were either missing or broken and had to be replaced. Deeply flawed adjudication process, wildly skewed in favour of tenants.

MyDeposits was previously very easy to use, and there were no issues with contacting them. However, since they changed platforms, it has become extremely difficult to get in touch with them, either by phone or through the online chat, often with waiting times of at least 45 minutes.

There is also an issue with how unprotected deposits are displayed. Previously, unprotected deposits were deducted from the total protected amount, but this no longer appears to be the case. This creates a discrepancy between the amount held in the bank account and the total amount shown as protected on MyDeposits.

For audit purposes, the balance shown on MyDeposits and the balance in the bank account need to match, so this discrepancy creates additional administrative work and makes reconciliation more difficult.

Overall, the new platform has caused a number of issues and MyDeposits really needs to address these problems and improve the system.

I've been waiting on the phone for over 53 minutes and I'm still not in the top 5 on the list. I've tried the online chat but that also has kicked me out twice when I've got down to the bottom of the queue. No notification or anything. I managed to get through last week finally and was told they weren't going to help with getting my deposit back after I mistakenly put in the wrong details. What are they doing with their time!!!

Waited 90 minutes on hold, having given up with on-line chat (ghaving waited over an hour on that)

Just tried to use the new website. Whoever thought this was a good idea and when you try to ask for help you are 96 in line. This is not customer friendly.
Someone needs to do something.

I was clueless as to how to register a deposit. When I called I was answered by a very polite and helpful representative named Nic. She talked me through everything and was very patient. We got cut off and she immediately called me back. People like her are a rare to come across. She is an asset to your company. She went above and beyond and result was successful. She took customer service to another level.

A disaster from end to end, the new system is designed to sell you insurance from an insurance company with MyDeposits tacked onto it. More than an hour projected wait time and don't bother phoning
I will probably change to TDS as its unfathomable

It has truly been a nightmare dealing with the change of system. After countless calls lasting hours and emails, I felt completely drained and overwhelmed, especially with the endless deposits and everything that needed to be protected.

Thankfully, I spoke to a very kind gentleman named Benjamin, who couldn’t have been more helpful. He took the time to explain the new system clearly and patiently, including why I had been unable to log in.

I learnt so much from him. He was extremely informative, patient, and understanding throughout the whole process. His help and kindness made such a difficult situation much easier to deal with, and I’m incredibly grateful for his support.

I, like many other customers have been having many issues with the new platform. However, after speaking to Nic on the phone today I have to say she was amazing, helpful and friendly. 10/10 for customer service

So far waited 43 mins on hold waiting to speak to someone in My Deposits customer services, still 3rd in the queue and waiting. Last time i rang i waited 47 mins.
THIS IS TOTALLY UNACCEPTABLE. What is the CEO doing to reduce wait times, so disrespectful to your customers!

The new website is appalling. Non intuitive. Very strange labels for things and actions. Difficult to work out. No instructions. No helpline. Only a chat where I waited 2 hours. Got the number from them and they never answered after 30 minutes even though 1st in the queue. Nil customer service.

Trying to contact mydeposits to register a deposit under their new scheme. I have been waiting on the phone for 37 mins . I started waiting when i was number 4 now number 2.
I also went on their chat site 37 mins ago i was number 26 now number 16

I been used this company to protect my deposits for over 10years and never had a problem with them service. Since they changed website all changed. Very difficult to navigate in the website. Waiting time to talk with operators is over 1h. Highly not recommended!

The agent went the extra mile
With me and was patient and very professional
Excellent service

New website is an absolute disgrace. Impossible to navigate!

Nic was great today.
Helped me navigate the screens ensuring all was correct.
Great customer experience.

Thank you

I had such a great experience. The service was smooth especially the staff, I got the help I needed and it was quick. He was professional and knowledgeable.

I had a great experience with myDeposits. They kept me updated via email at every stage of the process, which was very reassuring. Of course, it took some time to get the final result, but it was definitely worth the wait. We are very grateful for the fair and professional decision! Special thanks to Donna for handling our case.