The National Lottery Bewertungen 

5 038
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TrustScore 1 von 5

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I won a prize on Euromillions tonight …the princely sum of £2.60 so I actually won 10p! It’s funny how the prize structure is set 10p above your stake so they say you are a winner! This Allwyn lo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

And once again.been and bought another 6 scrachcards today and guess what no wins yet again people stop wasting your money because its clear they are sending nothing but losing scrachcards out absol... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Well, after playing the Lottery since it started I gave some feedback yesterday that the new payouts are not going to change anyones life who can afford to play the lottery their feedback was "we hav... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Played lotto every draw since it started, had some decent wins but never the big ones but enough to keep me playing. But now, since this bunch of cowboys Alwyn have taken over it is not worth the mon... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lotterieverkäufer

Informationen, die aus verschiedenen externen Quellen stammen

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Kontaktinformationen

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Ungenügend

TrustScore 1 von 5

5038 Bewertungen

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Hat 6 % seiner negativen Bewertungen beantwortet

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Alle Bewertungen

(5 038)

1 799 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

I've played the National Lottery since…

I've played the National Lottery since it started. It's rubbish since they changed it. I get an email saying 'Congratulations, you've won a prize'. I looked and won £1 this week and £2 last week. Goodness knows how much I've spent over the years. I'm going to stop playing.

8. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Mrs Pugh, thank you for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Amelia

Bewertet mit 1 von 5 Sternen

Needs closing down now not fit for…

Needs closing down now not fit for purpose far too many numbers required now prizes are pathetic two expensive to play and its been sold so many times I couldn't tell you who owns it now but they definitely aren't getting or giving out to good causes anymore just paying the share holder's

7. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Saved by reviews

I was going to have a go with the instant win games but after seeing the reviews I have decided to give it a miss. Thank you all for your reviews, you have saved me from waisting my hard earned money. ❤

7. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If it could be lower Star rate it…

If it could be lower Star rate it would be zero 1000 ! Total scam fixed site, I have been playing the £2 super puck game on the app for 2 years over £500 spent, never won more that £5 in one game and only ever reached the 2 star prize game bonus paying £3/4 a few times ! Never have I won more than the £20 stake money I put on to play the games ! Disgusting disgraceful scam ! Stay away this is a scam to get your money to pay for their woke waste of money agenda ! I can now see I’m not the only one !

6. Oktober 2026
Bewertung ohne vorherige Einladung
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Antwort von The National Lottery

Hi there! Thanks for taking the time to leave us a review on Trustpilot.

Healthy Play is at the heart of everything we do. We always advise our players to only play as a form of entertainment, if they feel comfortable doing so, and to only spend within their means. We want our players to dream big but play small.

If you'd like, you can read more about this by clicking the link below for our responsible play page.

https://www.national-lottery.co.uk/responsible-play

^Ash

Bewertet mit 1 von 5 Sternen

This prize of £1 is really taking the…

This prize of £1 is really taking the proverbial. Not even covering the cost of another ticket. Smaller jackpots I've noticed too. Sorry I won't be playing again.

4. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Mike, thank you for taking the time to leave us a review on Trustpilot.

Players can now win more often and can win more than once in a single night. Over a year, regular players are expected to see a net increase in prize money for the same ticket price.

The prize for matching two main numbers in a single round is now a £1 cash prize, which gives players more flexibility and choice in how to spend their win. Players can also win this 'Match 2' prize – and any other prize for that matter – twice on one single £2 Lotto line.

^Nico

Bewertet mit 1 von 5 Sternen

Done the lottery since it started

Done the lottery since it started, no more. Whoever came up with this revamped Lottery should be sacked, a classic case here of 'if it ain't broke don't fix it'. Need the Lottery back to what it was before I play it again.

3. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

After doing the lottery ever since it…

After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even the price of the ticket) and the jackpot goes up just £800k for the next draw and they've increased the chance of having to share the crappy jackpots reducing the incentive even more They're taking the piss

4. Oktober 2026
Bewertung ohne vorherige Einladung
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Antwort von The National Lottery

Hi Robert, thank you for taking the time to leave us a review on Trustpilot.

The change significantly improves chances of winning a prize. A regular player, assuming average luck and playing 104 draws a year, is expected to win more over the year under the new format because of the increased opportunities to win and the chance to win more than once in a single draw.

^Nico

Bewertet mit 1 von 5 Sternen

One star is being generous !!!

I don't think all these 1 star reviews are a coincidence or 'sore loser' customers... It genuinely is a complete rip off, fix, scam , con , whatever you want to call it...
I just played online out of boredom, i played the instant win games, and i check what this company 'Allwin UK' who operates the National Lottery write next to each game are the predicted average odds of winning a prize on the various games. I played a new £2 million game with odds of winning a prize at 1 in 2.73 and I played 10 times and won Absolutely NOTHING !!! Scandalous how these operators can get away with this complete rip off.
UPDATE: Another week gone by, £51.00 spent on draw tickets in 6 different draws and not one single number in any of them. The National Lottery is a scam and fixed in my opinion. Nico, with his ' token gesture ' reply below, is talking broken biscuits!!!
UPDATE: NO surprise today that the Goverments National Audit Office, has begun investigating the lottery operators ' Allwyn ' which is owned by a Czech billionnaire. Apparently, their pledges of increasing charitable donations by significant amounts has not been fulfilled, and this was one of the main reasons they won the contract. 15/10/26.

3. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you feel this way. With our Instant Win Games, there are an infinite amount of prizes in the pool. For example: If the odds state 1 in 2.73 chance, then this will be a 1 in 2.73 chance of winning every time you play. The odds do not change based on how many games you've played.

^Nico

Bewertet mit 1 von 5 Sternen

Folks

Folks, for some time I've studied both past and present companies of this lottery and can confirm that this present one hasn't got anything good in mind for you. You'll never win any good money let alone hot picks! Pls guys, you're better off doing something else with your money or find an alternative game.
As for the euromillions blank your expectations. The number of countries involved in the Euromillions are many yet how many genuine winers can we confirm each week? For the whole of the UK only one person had 4 number hot pick. What a joke!!😄
When an operator can determine how many winners to have at each game, by the help of an AI system meant to greedily scoop from you, what do you call that? A fix or rigged? No number draws at random here so guys forget it!! The fun we used to have with this game is no more because it's only a child of the soil that knows much about our life and our money. Howbeit, there's an assumption upon which this scam is still thriving and it'll take like minded people to say enough is enough.
The annoying £1.00 wins after spending £2.00, for at least, a ticket can all stop since several outcries of the customer is been ignored. The theory behind the continual operation of this scam can only be defeated when I choose to say bye, bye and enough is enough at this minute. I'm gone !!!👍

3. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Can I leave a review with zero stars

Can I leave a review with zero stars? No? Okay so without fail, every week I have the same problem with this site. I enter my correct login details and the login button is always greyed out. I have not forgotten my login details. I do not want to change my password. I really, REALLY want them to sort this continual problem. I may have to resort to physically entering at a local store which is extremely difficult for a disabled person.

2. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Alan, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Lou

Bewertet mit 5 von 5 Sternen

I have played 4 rows weekly since the…

I have played 4 rows weekly since the lottery started
This new prize set up is rediculous
Even if i get 3 numbers on both lines i win 20 pound rather than 30 pounds for 1 winning line with the old system.
This new format plus an extra 10 balls make it not worth playing.
I wont be playing any more until the prize system goes back to what it was.
Total rip off im not playing.

1. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Steven, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Amelia

Bewertet mit 1 von 5 Sternen

I won’t be playing anymore

I won’t be playing anymore , they really spoiled the national lottery with the new changes . Bring back break-even as the minimum Match 2 = £2 back or a free Lucky Dip. It should never be less than what you paid. That was the unwritten rule that made Lotto feel fair. Right now a "win" can be a loss , that's what kills the excitement.
Add a local/regional prize
A lot of people say "I never see winners near Cambridge". A guaranteed £10k winner in each county every Saturday would make it feel real . Anyway big disappointment for me ..

1. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Stephanie, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

I have linked the Millionaire Map and winners page, the map shows you how many winners their have been in your Region and the winners page shows you some of our lucky winners stories! Only around 5-10% of our winners choose to take publicity.

www.national-lottery.co.uk/life-changing/winner-millionaire-map
www.national-lottery.co.uk/life-changing

^Amelia

Bewertet mit 1 von 5 Sternen

Something seriously wrong with the app

1. Oktober 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Ahad, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Nico

Bewertet mit 1 von 5 Sternen

The lottery is like a mirage

The lottery is like a mirage; it shows a shining promise of wealth that disappears just as we get close to it. I lost nearly all of my hard-earned money, as well as my wife's savings, by playing the lottery. Now, I am literally bankrupt, but I have stopped spending money on it. However, I feel severely depressed, and my life feels hopeless. I have been unemployed for a long time and am trying to get a job.

30. September 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Rajesh, thank you for taking the time to leave us a review on Trustpilot.

Healthy Play is at the heart of everything we do. We always advise people to only play as a form of entertainment, if they feel comfortable doing so, and to only spend within their means. We want people to play a little, and never beyond what they can afford. I have linked our Healthy Play page below, which includes tools to support our players:

https://www.national-lottery.co.uk/responsible-play

^Nico

Bewertet mit 1 von 5 Sternen

New lottery is a joke wake up to emails…

New lottery is a joke wake up to emails you won a £1 go back to what it used to be .....shit new set up stip playing and hot picks is a joke now

29. September 2026
Bewertung ohne vorherige Einladung
The National Lottery-Logo

Antwort von The National Lottery

Hi Jordan. Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Lou

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