Neimarow Bewertungen 

Ordered a pair of £50 earrings. The quality of them were shocking and did not look like how they are advertised. I requested a return within the time frame, and then followed up to ask when I will receive my refund. No response - the customer service is virtually non existent. I am unsure how they are allowed to operate - they post on socials every day but don't have anyone answering emails? Strongly recommend to avoid. Wonder if I will ever receive my refund at this point but I will not stop until I do.

This company is so annoying. Customer service terrible and have refunded two items - glasses didn’t suit me and earrings are tacky as anything, so cheap and not £50 quality at all. They have only confirmed a refund for the earrings and not the sunglasses so now waiting to hear back which will probably take an age. I liked Naomi genes and have followed for a while however she needs to up her game ..
pleased to see other reviews are crap too

I have now had two bad experiences with this company. First being my Yasmin earrings broke after just a couple of wears, the back completely snapped off and customer services did not care. Second I ordered another pair of earrings which I had to return, and 2 weeks later no communication regarding my refund for a £50 pair of earrings. I do not believe the quality and customer service lives up to what they charge for the pieces. Super disappointing as I used to respect the creator associated with this brand.

The customer service is the worst I have ever encountered. I have emailed every day for a week every single email has been ignored. They have had my return back to them nearly 2 weeks with no confirmation or refund. And they ignore every attempt of communication I make.

The earrings just look so cheap and because the backs are strange the earring doesn’t sit fastened to your ear so the studs sort of hang down in a really unflattering way! Would be sending back if I could. Can’t believe I spent almost £50 on them. Never being influenced again.

Several purchases of earrings and glasses let down by poor customer service.
I purchased a pair of Marni (black) glasses for my partner in December however she didn’t feel comfortable in them upon receiving. I contacted customer service on 17/12 who eventually replied on 22/12 with a return address. Item was returned & tracked being delivered on 23/12. To this day 01/03/26 I have not received confirmation or a refund.

I placed an order for £60 ring, didn’t get any confirmation email. Once I finally received the ring, the quality such a let down. I think it’s unfair to charge customers the price knowing the quality doesn’t reflect it. Will not be purchasing from them again.

Item arrived broken & it is impossible to get in touch with them. Emailed multiple times & messaged on their instagram and zero replies to either. Do not purchase from this brand

I bought a pair of earrings from this company for my niece as a xmas gift, they arrived , nicely packaged. When she tried them in her ears they could not be worn as did not match. I have tried contacting the customer service team on 2 occasions and had no response at all ! Extremely annoying and frustrating , reading the reviews here I see that I am not the only person they seem to be ignoring ! I will not buy from this company again and will make sure my family friends and business clients do not use them either .

Je suis extrêmement déçue, je ne rachèterai rien de cette marque ! Étant française, rien ne m’avait été stipulé j’ai dû payer 12€ de frais de port + 14€ de frais de douane !!! Autant vous dire que c’est quand même grave pour des boucles d’oreilles à 38€ en black friday. Qualité mediocre , vous trouverez mieux ailleurs vraiment.

I ordered the Cinzia hand chain and it broke within a few days.
Emailed customer services, never got a response and then look on ALI EXPRESS and then same hand chain was on they for 90p.

So it was just brought in bulk, changed the packaging, changed the price and sold.
I won’t be buying jewellery from Neima Row again.

The images used when orders are placed are not reflective. I ordered Yasmin earrings and wanted gold as the picture but received silver. Later to find out that the description says silver but the image is gold! No refund or any other consideration is given in this situation. Not happy at all with the customer service here and will not be ordering again from this site. Please be careful as the images are not correct.

Excellent customer service, really responsive when I was trying to reach them. Managed to sort out an issue and make life easier for me. Can’t wait for my friend to receive her birthday gift, am sure she will love. Thank you

My Granddaughter bought me Sofia for Christmas and I absolutely love them and wear them every day. Timeless and elegant.

My favourite brand - all the items I’ve bought so far feel like such a high quality but at an amazing price point. The items are so comfortable to wear too!

Gorgeous jewellery for a reasonable price point, Linen bags and gift boxes provide a touch of luxury and make for a lovely gift.

I get so many compliments on my earrings I cannot fault them ! Delivery was quick and I even wear my earrings swimming and not once have they faded or tarnished. 10/10 would recommend

Bought a ring for my wife. Had some questions about sizing. So reached out to customer service who got back to me straight away and was very helpful. wife loves the ring.

LOVE the earrings I ordered! Amazing quality and fast delivery. Would definitely recommend! 👍

Amazing quality and quick delivery