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New Homes Law Bewertungen 

1 194
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TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

New Homes have all the evidence in the communications. They seem to have forgotten this when they realize they have another bad review. I will not provide bank statements here. They bảrely operated,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Experte für Eigentumsübertragungen
  2. auch in
  3. Anwalt für Immobilienrecht
  4. Rechtsanwalt

Über New Homes Law

Vom Unternehmen geschrieben

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

1194 Bewertungen

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Hat 86 % seiner negativen Bewertungen beantwortet

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Alle Bewertungen

(1 194)

250 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

A Fantastic and Efficient Team

Isaac and his team have been incredibly efficient and supportive during a particularly complicated process. We explained our situation to them and they made sure they were prioritising us and reassuring us at every turn. Our process is slowly coming to an end and we are incredibly grateful for the team for all of their hard work. Thank you all 😊

13. August 2026
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Antwort von New Homes Law

Thank you for your feedback. We're delighted to hear that Isaac and the team were able to support you through the process.

We wish you the very best as you reach the final stages of your transaction.

Bewertet mit 5 von 5 Sternen

At certain points

At certain points, communication was a little slow, and there were times when we didn’t hear anything for a couple of days. However, whenever we contacted the team for an update, they were very responsive and helpful.

Overall, we were really pleased with the service. Given the circumstances we were dealing with at the start, the team were particularly supportive, understanding and reassuring throughout. We really appreciated their help and guidance and would definitely recommend their services.

17. August 2026
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Antwort von New Homes Law

Thank you so much for taking the time to leave us such a thoughtful 5-star review. We really appreciate your honest feedback and are pleased to hear that, whenever you reached out, our team were responsive, helpful and able to provide the support and reassurance you needed.

We understand that communication is incredibly important, particularly during what can be a difficult and stressful time, so your kind words mean a great deal to us. It was a pleasure to support you, and we’re delighted that you were pleased with the overall service.

Thank you again for your trust and for recommending us. We wish you all the very best for the future.- Grace

Bewertet mit 4 von 5 Sternen

Overall good

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if not sellers solicitors causing delays. I'd only say if you go ahead with them be mindful of extra fees they're trying to charge you for and check the invoice twice! Overall we had a good experience.

17. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for taking the time to share your experience and for your kind feedback. We're delighted to hear that you found the communication straightforward and that the purchase was completed within three months. We’re sorry that delays from the sellers’ solicitors affected the process, and we appreciate you highlighting this.

We also take your comments regarding additional fees and invoices seriously. We always aim to be as transparent as possible with our fees, and your feedback will help us continue to improve.

It was a pleasure assisting you, and we wish you all the best in your new property. Thank you again for choosing us! - Grace

Bewertet mit 5 von 5 Sternen

New homes law made the process very…

New homes law made the process very smooth with great communication.
Would definitely recommend.

11. August 2026
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Antwort von New Homes Law

Thank you for your kind words and positive review! The team will really appreciate your feedback. - Grace

Bewertet mit 1 von 5 Sternen

Please avoid New Homes Law

Just reiterating my previous review, please do avoid New Homes Law.

My initial quote was £2.6k, from my own research I was expecting additional costs. However, I was not expecting my fees to rise up to £4.4k of “third party costs”. Responses between the caseworkers are terrible, replies in days, no answer to your queries, skeptical about the due diligence. Process proposed to take roughly 4 months turned into 7 months. Just please do avoid the headache, there is surely a better conveyancer. After all the prolonged issues, they included an “expedite fee” of £695 in my statement, after disputing that it was finally reduced to £180 which I refused to pay and it was scrapped. Only for them to contact me a day before completion at 4:52pm to say they forgot to include additional fees of £528.

Again, Avoid!

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

I am sorry that your experience did not meet your expectations.

For clarity, the additional costs referred to on the completion statement were not "hidden fees". The transaction quotation and accompanying documentation made clear that the initial figure was an estimate based on the information available at the outset, and that additional fees and third-party costs could arise depending on the nature and progression of the transaction. The fees in question were contained within the additional costs information supplied during the matter.

In relation to the Expedition Fee, following your concerns we reviewed the position and, as a gesture of goodwill, agreed to remove the fee. We also agreed a payment arrangement to assist with the remaining balance.

I appreciate your frustration regarding the timing of the final additional fees identified before completion. However, once this was brought to our attention, we worked with you to reach a practical solution that allowed the transaction to proceed.

Regarding your comment about reviews being deleted, New Homes Law does not remove customer reviews. Review platforms such as Trustpilot may remove reviews where they determine that they breach their own guidelines or policies.

We are sorry that the service did not meet your expectations and thank you for providing your feedback, which will be shared internally as part of our ongoing efforts to improve the client experience.

Bewertet mit 4 von 5 Sternen

Very good service & staff are very…

Very good service & staff are very helpfull & answered all queries promptly & professionally

12. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for taking the time to leave such a positive review. Thank you for your kind words. - Faith.

Bewertet mit 5 von 5 Sternen

Very responsive

Very responsive, polite and informative, felt very supported throughout each stage of buying our first property.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for your kind words, Ryan. The team will be so pleased to hear this! Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Very helpful and straightforward

Great service, easy and quick communication. Kerry was great. The team were polite and always ready to help.

11. August 2026
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Antwort von New Homes Law

Thank you for your kind words and positive feedback! Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Very helpful,quick

Very helpful,quick, straightforward.

11. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for your kind words, Jolanta. The team will be so pleased to hear this. Thank you, Faith.

Bewertet mit 4 von 5 Sternen

Good solicitors

We had a positive exchange process with new homes law. Everything was easy to complete and clear as to what was needed. They were very well priced compared to other solicitors. Jack, Grace and Millie were very helpful gave us clear updates throughout the process.

3. August 2026
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Antwort von New Homes Law

Thank you so much for taking the time to share your experience. We’re delighted to hear that your exchange process was smooth and that you found our team clear, helpful, and easy to work with.

It’s wonderful to know that Jack, Grace, and Millie were able to provide you with the support and updates you needed throughout the process. We pride ourselves on offering a transparent and efficient service at competitive prices, so your kind words mean a great deal to us.

Thank you again for choosing New Homes Law, and we wish you all the best in your new home. - Grace

Bewertet mit 1 von 5 Sternen

My experience selling my home with New…

My experience selling my home with New Homes Law was an absolute nightmare from start to finish. The sale took over six months to complete, which is unbelievable considering I had used them to buy the same house just a year earlier.

The first issue was being pressured into paying an extra £200 to “expedite” the Land Registry process. I was told that if I didn’t pay, it would delay the sale. I reluctantly agreed, but as far as I could tell, it made absolutely no difference to how quickly the Land Registry came back. It felt like money taken for nothing.

The lack of communication throughout the entire process was shocking. The only time they seemed quick to get in touch was when they wanted payment or expected me to chase up certificates and documents that I believe they should have been dealing with themselves.

I also know that I wasn’t the only person left frustrated. The housing association, my buyer, and even the buyer’s solicitors all seemed fed up with the constant delays, unanswered emails, and apparent lack of urgency. Every time I contacted certain members of the team (not all), I was left feeling like I was inconveniencing them just by asking for an update.

To top it all off, on completion day they received the sale funds at 9am. I was told the money would be transferred to my account the same day,It finally arrived the NEXT day with the WRONG AMOUNT! They are now telling me that there was an extra charge NOT MENTIONED IN MY FINAL INVOICE. After everything else I’d experienced, it was just another example of the poor service I received. 2 weeks later I’ve still not received the money they owe me.

I can honestly say this is one of the worst professional services I have ever paid for. I would never use New Homes Law again, and I certainly wouldn’t recommend them to anyone. If you’re considering using them, I’d strongly advise looking elsewhere.

7. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for taking the time to leave a review. I am very sorry that your experience did not meet your expectations.

Whilst I appreciate your frustration regarding the overall timescales, it is important to note that a leasehold sale will often take longer than a new build purchase, particularly where there is a chain involved and enquiries require responses from third parties such as managing agents, housing associations and other organisations outside of the solicitor's control.

In relation to the Land Registry application, there was no pressure to proceed with the expedition request. This was recommended because we considered it to be in your best interests and the best way to assist with progressing your sale. The Land Registry application was subsequently completed the month following the expedite request.

Regarding completion funds, our records show that payment was processed on the day completion monies were received. Whilst we appreciate you received the funds the following day, this would be subject to normal banking processing times once the payment had been released.

In respect of the final balance, my understanding is that the outstanding amount was identified, calculated and communicated to you. However, I apologise if this was not as clear as it should have been at the time.

Most importantly, I am sorry that the communication you received fell below the standard you were entitled to expect. We understand how important regular updates are during a property transaction and I regret that you were left feeling that you needed to chase for information.

We appreciate your feedback and will use it to continue improving the service we provide.

Bewertet mit 4 von 5 Sternen

Once I got used to the majority of…

Once I got used to the majority of communication being through email, versus telephone and letter on my previous purchase; it was a very straight forward process.
The paperwork was dealt with very swiftly and after a few weeks the exchange was made relatively simply.
Now I know how New Homes Law operate i would use them in the future, they are professional and quickly move the process along.

31. Juli 2026
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Antwort von New Homes Law

Thank you for taking the time to share your experience. We're delighted to hear that, once you became familiar with our email-based communication, you found the process straightforward and efficient. It's great to know that our team was able to handle the paperwork swiftly and help make your exchange as smooth as possible. We truly appreciate your kind words about our professionalism, and we're pleased to hear you would choose New Homes Law again in the future. Thank you for your recommendation! - Grace

Bewertet mit 5 von 5 Sternen

From start to end they have all been…

From start to end they have all been really helpful and supportive. Grace was really professional and made the whole journey feel less stressful as she didn’t send loads of excess emails. The only meh thing was when I said I’ll send the money tomorrow and I got a few calls and emails at 12 asking have I sent it, which felt weird as it was still early. Other than that it’s been great experience with lovely staff. Thank you again to Grace!

5. August 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you so much for your lovely feedback! We're delighted to hear that Grace made your journey feel less stressful and that you found the team helpful and supportive throughout. We'll be sure to pass your kind words on to her.

We also really appreciate your honest feedback about the follow-up calls and emails regarding the payment. We understand how that could have felt a little premature, and we'll take your comments on board to help us improve our communication going forward.

Thank you again for choosing us, and we wish you all the very best! - Grace

Bewertet mit 5 von 5 Sternen

Communication was great.

Communication was great.
The team worked very fast to have everything ready for our chosen completion date. The whole process only took around 6 weeks.

I would recommend explanations to be more simplistic and more clarification of processes for those who are buying for the first time as the process can be confusing. However, whenever i had a question, it was answered swiftly.

28. Juli 2026
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Antwort von New Homes Law

Thank you for your kind words! The team will be so pleased to hear this. Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Exceptional Service from Start to Finish

New Homes Law has been exceptional throughout our entire home-buying journey. From the very beginning, they guided us at every step, making sure we understood each stage of the process and never felt left in the dark.

What stood out most was how proactive and responsive they were. No matter how big or small my queries were, they always took the time to reply promptly and explain things clearly, which gave us real peace of mind during what can often be a stressful and complicated process. Every doubt was addressed patiently and thoroughly.

On top of their attentiveness, they were remarkably efficient and completed the entire process in record time, without ever compromising on accuracy or attention to detail. Their professionalism, clear communication, and genuine dedication made all the difference.

I couldn't have asked for a smoother experience, and I would highly recommend New Homes Law to anyone looking for a reliable, knowledgeable, and truly client-focused solicitor firm.

31. Juli 2026
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Antwort von New Homes Law

Thank you, Om, for your kind review. We appreciate such kind words. Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Well organised service excellence and efficient

Well organised service provided by each staff from New Homes Law. It was a step by step process that was undestandable and clear. Excellent service from start to end in a timely manner,

31. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for taking the time to leave such positive feedback, Kains. Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Amazing experience with New Homes Law.

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every step of the way the progress and certain particulars that needed our attention .. especially around our dog Elvis .. thank you so much for everything.

31. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for your kind words, Lise! The team will be so pleased to hear this and of your positive feedback. Thank you, Faith.

Bewertet mit 4 von 5 Sternen

Engaging the services of New Homes Law…

Engaging the services of New Homes Law for our recent property acquisition proved to be an exceptional experience. The team demonstrated a remarkable efficiency, facilitating a seamless and timely transition, with all transactions successfully concluded within a few weeks.

2. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for leaving such positive feedback, Oludare! Thank you, Faith.

Bewertet mit 5 von 5 Sternen

Amazing service

New Homes Law were great throughout our house purchase. A huge thank you to Ruben and Kerry, who were so helpful from start to finish. They were always quick to reply, kept everything moving, and thanks to their hard work we completed on our house in just two months! Any questions we had were answered really quickly, and they always took the time to explain things if we weren’t sure. We’d heard so many stories about house purchases taking months because of slow communication, but that definitely wasn’t our experience. Everything was handled so efficiently, and we’d happily recommend New Homes Law to anyone buying a house. Thank you again!

29. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for taking the time to leave a positive review, Laurie'elle! The team will be so pleased to hear this. Thank you, Faith.

Bewertet mit 5 von 5 Sternen

My second time using NH Law

My second time using NH Law. Brilliant job thank you again

27. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von New Homes Law

Thank you for your positive feedback, AJ. We are so pleased to hear this! Thank you, Faith.

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